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Skills

  • Supervision
  • Hardware evaluation
  • Relationship development
  • Team Leadership
  • Data entry
  • Public speaking
  • Dinner service planning
  • Business Development
  • Category equipment
  • Risk management processes and analysis

Work Experiences

  • Conducted an initial client assessment and analysis to begin the research process.
  • Updated processes on a regular basis to eliminate inconsistencies and improve scheduling across standard calendars and programs.
  • Various events, such as tradeshows, seminars, and workshops, were used to engage prospects and customers.
  • Copied, logged, and scanned supporting documents before filing everything in the client's files.
  • Created multi-threaded admin web applications based on system.
  • Assessed suppliers in order to assess delivery quality, timeliness, and compliance, maintain tight cost controls, and maximize business operational efficiency.
  • Created and managed an annual budget with effective controls to avoid overspending, reduce burn rate, and support sustainability goals.
  • Entered data into the ServiceNow system, including payments, account information, and call logs.
  • Reduced workflow inconsistencies by recruiting and hiring capable employees.
  • Answered an average of 9 calls, emails, and faxes per day, responding to customer inquiries, resolving problems, and informing customers about new products.

Summaries

  • Encouragement manager and analytical problem-solver with abilities in team building, leadership, and motivation, as well as strong customer relations and relationship-building skills.
  • Ability to use sound judgment and independent decision-making skills to positively impact company success.
  • Strengths in forming and maintaining relationships with a wide range of stakeholders in fast-paced, dynamic environments.
  • Effective problem-solver and leader who excels at streamlining operations to reduce costs and improve organizational efficiency.
  • Optimize long-term success by effectively balancing targets with resources.
  • Results-driven, decisive leader who knows how to build profitable relationships with key partners, vendors, and clients.
  • Manager with 10+ years of experience supervising teams, managing operations, delivering training, and overseeing key projects.
  • Group Manager with 7 years of successful data analysis and project management experience.
  • Dynamic communicator who consistently outperforms company goals and expectations.
  • Clear understanding of vendor management and quality assurance as well as client relations training.

Accomplishments

  • Increased profitability by 71% by restructuring team roles and responsibilities, optimizing upper management efficiency.
  • Collaborated with team of 10 in the development of process.
  • Streamlined budgeting processes, reducing monthly overhead costs by 52% while ensuring optimal financial performance.
  • Developed and managed an initiative that improved cross-team cooperation, resulting in 6 cross-functional innovations over the course of the past year.
  • Boosted profitability by 35% within 6 months by leveraging strategic partnerships and forging new client relationships.
  • Developed and led a training program for 5 international teams, increasing team performance metrics by 39% by 2018.
  • Led digital transformation efforts that resulted in a 39% reduction of manual internal processes and improved overall operational efficiency.
  • Strengthened new employee orientation processes to expedite time to full productivity, shortening from 18 months to 18 months across multiple locations.
  • Resolved product issue through consumer testing.
  • Successfully acquired 15 new enterprise clients in Austin, contributing to a 74% year-over-year revenue increase.

Affiliations

  • Sales Management Association (SMA) Participation in Business Strategy Forums
  • Lean Six Sigma Certification Holder (Black Belt ITIL)
  • Chartered Member of the Institute of Leadership & Management (ILM)
  • Jaycees
  • International Facility Management Association (IFMA) – Strategic Facilities Management
  • National Association of Social Workers
  • Project Management Institute
  • Controller's Council, specializing in Financial Operations Management
  • Certified ScrumMaster (CSM) from Scrum Alliance
  • Association for Talent Development (ATD) – Change Management Specialization

Certifications

  • Certified in Risk and Information Systems Control (CRISC)
  • SHRM Certified Professional (SHRM-CP)
  • Certified Customer Experience Professional (CCXP)
  • Organizational Leadership Certification, standard
  • SHRM Senior Certified Professional (SHRM-SCP)
  • First Aid/CPR Certified
  • Project Management Professional (PMP)
  • Certified Technology Manager (CTM) - Meridian
  • Certified Public Accountant (CPA)
  • OKR Certified Practitioner, Brightline

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