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Skills

  • Marketing strategy
  • Inventory optimization
  • Customer retention strategies
  • Project management
  • Time management
  • Distribution center management
  • Project organization
  • Product line development
  • Customer Relationship Management (CRM)
  • Organization

Work Experiences

  • Educated customers about promotions to increase sales.
  • Focused on completing timely performance evaluations, providing positive feedback, and rewarding superior performance when recruiting and retaining top talent.
  • Helped customers by answering their questions and completing their requests.
  • Achieved a $5 improvement in net profits.
  • Greeted customers and assisted them with product questions, selections, and purchases, both in-store and online.
  • Collaborated with local shelters and rescue organizations to host adoption events, helping to place 16 dogs into homes in 2019.
  • Exceeded sales targets and met business objectives by motivating employees and promoting targeted products.
  • Achieved 27% growth in customer acquisition on event days.
  • Achieved 6 new service enrollments per session.
  • Was in charge of end-to-end stock management, which included incoming inventory inspection, shelf merchandising, and shrinkage prevention.

Summaries

  • Dog Department Manager with 5 years of experience supervising employees in method environments.
  • Always looking for new ways to increase revenue and improve customer satisfaction.
  • Experienced retail management professional with a track record of building and motivating teams to achieve and exceed sales, service, and performance goals.
  • Assisted customers in finding the perfect fit for their dog's needs.
  • Tableau is something I'm familiar with.
  • Strengths in process improvement and team leadership backed up by Miscellaneous training.
  • Skilled in employee training and utilizing organized approaches to handle daily planning, scheduling, and customer service needs.
  • Achieved first-quarter results for new dog training aid lines.
  • Achieved a sales increase of 44%.
  • Within Miscellaneous, senior Dog Department Manager and outstanding performer in cross-functional collaboration and data analysis.

Accomplishments

  • Participated in monthly interdepartmental meetings to improve overall store operations, contributing to 53% higher operational efficiency.
  • Designed and implemented a customer loyalty program for dog grooming services, boosting repeat bookings by 69% over the past year.
  • Achieved an increase of $4 in monthly revenue through the introduction of specialized add-on services like paw treatments and teeth cleaning.
  • Collaborated with a cross-functional team to implement a new software system for dog boarding bookings, reducing errors by 33%.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Successfully led team during high-traffic store events, resulting in 54% better service delivery and 61% less customer waiting time.
  • Successfully resolved customer complaints regarding grooming errors, leading to a 36% decrease in negative feedback and improved reviews.
  • Utilized data analysis to track customer preferences in product purchases, leading to a 79% increase in green product line sales over 6 months.
  • Developed employee training modules on dog care best practices, leading to a reduction in service errors and improving overall team effectiveness by 41%.
  • Optimized store layout to improve foot traffic flow during busy hours, resulting in a 29% increase in customer efficiency and satisfaction.

Affiliations

  • National Dog Groomers Association of America (NDGAA)
  • Humane Society Executive Workshop Series 2022
  • American Pet Products Association (APPA)
  • International Council of Nurses
  • American Marketing Association
  • American Veterinary Medical Association (AVMA)
  • Rotary International
  • American Society of Safety Professionals
  • Certified Master Groomer PMP
  • Local Humane Society Volunteer Chicago

Certifications

  • Cisco Certified Internetwork Expert (CCIE)
  • Google Certified Professional Cloud Architect
  • Certified Kennel Operator system
  • Customer Relationship Management (CRM) for Pet Care initiative
  • Pet-Specific Marketing Management Certification process
  • CompTIA Security+
  • Pet Business Profitability Certification program
  • Retail Inventory Management Certification specific to Pet Products category
  • Cisco Certified Network Associate (CCNA)
  • Dog Grooming Certification program

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