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Skills

  • Quality control guidelines
  • Team building
  • Mopping and sweeping
  • Digital task-tracking systems
  • Task prioritization
  • Process improvement
  • Relationship development
  • Collaboration with housekeeping teams
  • First Aid/CPR
  • Standard equipment

Work Experiences

  • Actively monitored high-traffic areas.
  • Provided deep cleaning services to clients who needed extra help with system areas.
  • Used sanitizing products to clean bathrooms and kitchens, preventing the spread of germs and lowering the risk of illness.
  • Collaborated with the guest services team.
  • Contributed to maintenance of service standards.
  • Provided new Housekeeping Runners with training on all departmental procedures as well as assistance in locating required system items and cleaning supplies.
  • Assisted in reducing overall inventory costs.
  • Coordinated with front desk to prioritize room preparation for VIP guests, ensuring timely service alignment with guest schedules.
  • Coordinated with front desk for room preparation.
  • Contributed to framework sustainability initiative by reducing linen replacements and improving waste management strategies.

Summaries

  • Available to work nights, weekends, and holidays and fluent in French and Spanish.
  • Housekeeping Runner with 17 years of successful cross-functional collaboration and stakeholder engagement experience.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Consistently exceeded guest expectations.
  • Weekly availability of 3 hours, including evenings and weekends.
  • Adept at offering housekeeping support during large-scale events, helping to meet tight deadlines and ensure all guest needs are met, contributing to the hotel’s success during system events.
  • Consistently met or exceeded service expectations.
  • Reliable and dedicated, with the ability to stand for long periods of time and effortlessly lift 8 pounds.
  • Clear understanding of risk assessment and performance reporting as well as team leadership training.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.

Accomplishments

  • Managed stock levels and inventory for cleaning supplies, keeping shrinkage below 82% and reducing unnecessary order frequency.
  • Earned Outstanding Service Award for frequently surpassing supply management goals, ensuring housekeeping team was fully stocked and able to meet operational deadlines.
  • Improved valet coordination during busy check-in/out periods, assisting with luggage handling and streamlining the guest experience.
  • Assumed key responsibility for waste management and recycling compliance, positively impacting eco-friendliness goals during an procedure period.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Promoted strict adherence to hotel's guest preference policies by promptly restocking rooms per guest notes, enhancing overall guest satisfaction.
  • Mitigated potential guest issues by promptly addressing room amenity requests, contributing to a 26% improvement in guest follow-up satisfaction calls.
  • Provided baggage handling services for an average of 14 guests per shift while coordinating with front desk to optimize check-in and check-out times.
  • Adapted quickly to last-minute schedule changes caused by under-staffing, ensuring minimal disruption to standard guest services.
  • Resolved product issue through consumer testing.

Affiliations

  • Professional Housekeepers of America (PHA)
  • Local Chamber of Commerce - Hospitality Division
  • Occupational Safety and Health Administration (OSHA) Certification for Cleaning Safety
  • Green Cleaning Network Certification Program
  • Association for Computing Machinery
  • Hospitality Financial and Technology Professionals (HFTP)
  • National Environmental Health Association (NEHA)
  • Lions Club
  • Alliance of Hospitality Professionals
  • Society of Human Resource Management

Certifications

  • Certified Sustainable Cleaning Specialist, Meridian
  • Housekeeping Attendant Certificate, system
  • Apple Certified Associate (ACA)
  • Professional Laundry and Linens Certification, procedure
  • Certified Public Accountant
  • Certificate in Sanitation and Sterilization, Meridian
  • Cleaning & Maintenance Management Certification, metric
  • Certified Public Space Maintenance Professional (PSMP), Northwind
  • Certificate in Inventory Management for Housekeepers, system
  • Certified Business Analysis Professional (CBAP)

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