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Skills

  • Communications
  • Project organization
  • Budget management and cost reduction
  • Front office operations management
  • Electronic medical records (EMR) proficiency
  • Budgets
  • Customer service
  • Business Administration
  • Call triage system implementation
  • Conflict de-escalation skills

Work Experiences

  • Aligned front desk processes with clinical workflows.
  • Achieved results over a 6 months period.
  • Supervised and guided new employees, and I responded quickly to questions, which improved understanding of job responsibilities on cross-functional collaboration and performance reporting.
  • Avoided under-utilization or overstaffing.
  • Effectively managed costs and billing, as well as financial discrepancies, by using standard software to organize account information.
  • Was in charge of standard files and records for 17 clients, as well as following security procedures to prevent data breaches and misuse.
  • Organized initiative meetings for 4 Medical Receptionist Supervisors and coordinated the availability of conference rooms for attendees every three years.
  • Organized corporate and office conferences for company employees and guests.
  • Investigated and resolved a variety of issues that impacted executive leaders and business initiatives.
  • Achieved a 31% reduction in time spent on daily patient check-ins.

Summaries

  • With 2 years of Healthcare experience, I am a well-organized Administrative professional with excellent multitasking abilities.
  • Independently solved problems and kept teams on task to handle a variety of business requirements.
  • Achieved a 47% increase in appointment retention.
  • With an organized approach and strong multitasking abilities, dedicated to maximizing customer satisfaction and exceeding business objectives.
  • Medical Receptionist Supervisor who is self-motivated and has demonstrated leadership, organizational, and customer service skills.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the method business.
  • Commended for consistently driving team success through strict adherence to company procedures and effective employee training.
  • Implemented workflow optimization techniques that increased productivity, reduced labor costs, and maintained business integrity and service quality.
  • Portuguese and Mandarin are both conversational.
  • Adept at aligning cross-functional teams.

Accomplishments

  • Resolved product issue through consumer testing.
  • Created a quarterly staff recognition program that increased team engagement by 85% and reinforced a positive work culture.
  • Collaborated with medical team and HR to reduce staff turnover by 28%, achieving retention goals within three years.
  • Prepared monthly performance and operational efficiency reports for upper management, showcasing a 15% improvement over the previous period.
  • Implemented a zero-tolerance policy for HIPAA violations, conducting training sessions that led to 6 consecutive years with no regulatory penalties.
  • Implemented an after-hours call-back program, improving staff's ability to handle urgent patient issues and contributing to a 40% reduction in emergency room visits.
  • Implemented front desk SOPs that reduced patient check-in time by 80% while maintaining strict adherence to safety regulations.
  • Standardized appointment scheduling procedures with a new optimization tool, decreasing appointment wait time by 18% and increasing patient satisfaction.
  • Instituted a recall system for patients overdue for appointments, increasing follow-up rates by 50% within 6 months.
  • Conducted regular staff evaluations, ensuring high job performance and decreasing operational errors by 79% across the team.

Affiliations

  • American Medical Billing Association (AMBA)
  • Healthcare Leadership Council (HLC)
  • Association of Information Technology Professionals
  • International Association of Administrative Professionals
  • Association for Supply Chain Management (APICS)
  • Patient Experience Community - Beryl Institute
  • Medical Office Managers Networking Group
  • Certified Medical Office Manager (CMOM) credential
  • National Association of Health Professionals (NAHP)
  • International Council of Nurses

Certifications

  • Project Management Professional (PMP)
  • Electronic Health Records Specialist (EHRS) Certification - Cedar Works
  • Certified Data Entry Specialist (CDES) – Cedar Works
  • Certified Healthcare Compliance Officer (CHCO) - Lakeside Partners
  • CompTIA A+ Technician
  • Medical Receptionist Certification - Brightline
  • Certificate in EMR Software Proficiency - Jira
  • ServSafe
  • Certified HIPAA Privacy Security Expert (CHPSE) - Vantage
  • Telehealth Coordinator Training Certificate - Cedar Works

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