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Skills

  • Communications
  • Proficient in Microsoft Excel
  • Collaborative problem-solving
  • CCTV
  • Relationship development
  • Cost analysis and savings
  • Policy/program development
  • Team leadership and supervision
  • Change communication strategies
  • First Aid/CPR

Work Experiences

  • Directed People Operations Managers in the creation of dynamic displays of new merchandise to attract store patrons' attention.
  • Kept an eye on supplier operations to ensure quality, on-time delivery, and compliance with contract specifications.
  • Implemented comprehensive onboarding and training programs, exceeding sales targets and employee retention goals set by the team.
  • Oversaw and improved a variety of procedures, including requirements, gap analysis, training and development, and the implementation of new programs.
  • Developed effective 12 month business plans to help strategic decision-makers focus on achieving long-term goals.
  • Improved operational quality by delivering and implementing staff engagement, gender diversity, and cultural programs, as well as a robust reporting tool.
  • Analyzed financial statements and standard reports to track procedure performance and come up with ways to improve and cut costs.
  • Accomplished this within 9 years.
  • Oversaw the work of 4 employees with the goal of increasing productivity, efficiency, and cost savings.
  • Set departmental performance goals, set sales team timeline targets, and trained new employees.

Summaries

  • Expert at using in-depth knowledge of industry trends and shifts to provide valuable insights into new growth and expansion opportunities.
  • Process improvement in metric settings and budget management in cross-functional collaboration settings.
  • People Operations Manager with 11 years of experience in operations management, directing metric and initiative daily activities.
  • With a team-oriented mentality, highly organized, proactive, and punctual.
  • By effectively weighting corporate objectives and providing timely advice, adept at enabling company growth and key operational improvements.
  • Communicative and team-oriented, with Workday expertise.
  • Polished and poised, with a strong desire to succeed.
  • Adaptable and motivated, with a strong work ethic and the ability to thrive in either a team-based or individually motivated environment.
  • Decisive leader with a track record of setting and achieving lofty goals, high quality standards, and system and standard.
  • Strong ability to increase profits, control costs, and improve processes on a continuous basis.

Accomplishments

  • Developed and streamlined onboarding processes, reducing new hire ramp-up time by 44% within 9 months.
  • Orchestrated leadership development programs focused on succession planning, preparing 15 employees for management roles.
  • Collaborated with department heads to optimize staffing levels and scheduling, reducing overtime costs by 41%.
  • Partnered with leadership to introduce a diversity and inclusion initiative, resulting in a 85% increase in underrepresented talent hires within one year.
  • Reduced talent acquisition costs by 25% through the successful implementation of internal recruitment strategies and employee referrals.
  • Drove initiatives focused on employee wellness, resulting in a marked 41% reduction in health-related absenteeism across 2016.
  • Tracked KPI performance metrics for talent acquisition, resulting in reduced time-to-hire by 66% and improved quality of hire by 76%.
  • Created a company-wide communication strategy during restructuring, maintaining a 38% employee satisfaction rate throughout transitions.
  • Increased leadership visibility into workforce analytics by creating custom dashboard reports, leading to proactive HR decision-making.
  • Established standard operating procedures for performance reviews, resulting in consistent evaluation metrics across 6% of the employee base.

Affiliations

  • Sponsor, Global Human Resource Management Conference, fostering developments in HR strategy, trends, and technologies.
  • Certified Change Management Practitioner (Prosci), specialized in guiding organizations through strategic transformation efforts.
  • Member, Remote Work Association, contributing insights to developing and scaling remote-friendly workplaces.
  • Member, International Association for Human Resource Information Management (IHRIM), enriching workforce planning via technological solutions.
  • Panel speaker, Workplaces of the Future Summit, sharing insights on human-centered design and the evolution of workplace culture.
  • Board Member, Association for Talent Development (ATD), focused on enhancing learning and development strategies company-wide.
  • Active attendee, Employee Assistance Professionals Association (EAPA) for continuous learning on employee wellness and mental health programs.
  • Organizing committee member, Employee Experience & Engagement Forum, facilitating the adoption of best practices in workforce development.
  • Member, International Coach Federation (ICF), using coaching principles to enhance internal mentorship and employee development programs.
  • Served as an executive committee member for standard, fostering knowledge sharing across business units within Seattle.

Certifications

  • Certified Talent Acquisition Professional (CTAP) by Cedar Works
  • Senior Professional in Human Resources (SPHR) from HRCI
  • CompTIA A+ Technician
  • Society for Human Resource Management - Certified Professional (SHRM-CP)
  • Project Management Professional (PMP)
  • Advanced Employee Relations Professional certification by Northwind
  • Certified Human Resources Analytics Leader (HRAL) by Ironclad Systems
  • Change Management Certification from Prosci
  • HR Metrics & Workforce Intelligence certification by process
  • Certified Diversity Professional (CDP) by Cedar Works

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