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Skills

  • Health codes compliance
  • Safe food handling
  • Event planning and coordination
  • Buffet setup and takedown
  • Extensive initiative knowledge
  • Multi-Task Management
  • Excellent customer service
  • Memorizing product codes
  • Purchasing
  • Table setting

Work Experiences

  • Seating guests and ensuring that each server has an equal number of patrons
  • Checked the seating area and the restrooms to make sure they were clean every two years.
  • Maintaining accurate wait­list quotes while efficiently directing the seating of guest parties
  • Learned how to use a computer system and an open table program.
  • Was in charge of personal, internal software that was used to enter orders and track payments.
  • Kept an eye on guests for signs of intoxication and immediately alerted management, ensuring a safe and welcoming environment for all patrons.
  • Provide high-end customer service to waiting guests through entertainment and conversation, while also handling customer complaints and concerns in a professional and courteous manner.
  • Customers paid with credit cards, cash, and gift certificates, and I made proper change for cash transactions.
  • Assisted front-of-house and back-of-house staff with event planning and execution to ensure maximum guest satisfaction.
  • Was responsible for ensuring that all guests were comfortable and properly seated.

Summaries

  • Committed to resolving customer complaints in a professional and calm manner.
  • Planning outings for guests, providing needed resources, and making visits enjoyable are all skills she possesses.
  • Motivated Hostess exhibiting strength in critical thinking and problem solving.
  • Commended for multitasking and providing excellent service to 3 customers on a daily basis.
  • Committed team player with the ability to work on a flexible schedule.
  • During busy times, team-player who is quick to assist Hostess with workflow optimization.
  • Highly effective at quickly picking up new skills and dealing calmly with a wide range of customer requests.
  • High-energy restaurant employee with experience greeting guests and overseeing smooth dining operations.
  • Professional with 15 years of experience in restaurant operations who is dependable and quality-oriented.
  • Conflict resolution and cross-functional collaboration training

Accomplishments

  • Proposed
  • Identified
  • Documented
  • Streamlined
  • Documentation: Wrote and edited documents to keep staff informed on policies and procedures.
  • Developed
  • Consulted
  • Design: Responsible for creative design for prominent method.
  • Improved
  • Named Employee of the Month, process.

Affiliations

  • Team Leadership Certification by Vantage
  • Project Management Essentials for Hospitality by system
  • Professional Association of Dining Room Managers
  • Member of the Bartenders and Servers Professional Association
  • Event Planners Association
  • International Association of Administrative Professionals
  • Host Leadership Development Program by Brightline
  • American Medical Informatics Association
  • Certified Guest Relations Officer (CGRO) by Ironclad Systems
  • National Restaurant Association

Certifications

  • CompTIA Security+
  • ServSafe Food Handler Certification, National Restaurant Association
  • Restaurant Leadership Certification – category
  • SafeServ certification: Food Handling
  • CompTIA Network+
  • Digital Reservation System Expert (DRSE) Certification – Harbor & Co.
  • Certified Revenue Management Professional (CRMP) – HSMAI
  • Google Certified Professional Cloud Architect
  • CompTIA A+ Technician
  • OSHA: HACCP

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