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Skills

  • Team management
  • Accident-free driving record
  • Supervision
  • Organization
  • Driver safety techniques
  • First Aid/CPR
  • Time management
  • Communications
  • Customer service
  • Business transactions

Work Experiences

  • Achieved a 43% increase in renewals over 18 months.
  • Conducted a promotional campaign.
  • Achieved results within several months.
  • Adapted quickly to unforeseen delays.
  • Provided excellent customer service by carefully reviewing feedback and responding to account holders' needs and requests.
  • Chairperson of Chicago delivery team, overseeing logistics for over 8 daily deliveries throughout weekends and holidays.
  • Awarded category.
  • Addressed customer issues right away to ensure a quick resolution.
  • Appointed lead driver for advertising deliveries.
  • Collaborated with customer success to streamline distribution processes, resulting in 65% reduction in packaging errors.

Summaries

  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the method business.
  • Excellent time management skills and the ability to deliver on time QuickBooks.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Route Sales Representative who is both engaging and pleasant, with the ability to maintain existing business accounts while breaking into new target markets.
  • Competitive Route Sales Representative with a proven track record of providing customers with customized products to meet their specific needs and requirements.
  • Superior levels of account development, retention, and expansion are achieved by cultivating productive relationships with clients.
  • Adaptable to changing delivery conditions, with a procedure-year record of incident-free driving. Known for integrating customer preferences to exceed delivery expectations and achieve 22% satisfaction rates.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Within Miscellaneous, senior Newspaper Delivery Driver and outstanding performer in stakeholder engagement and workflow optimization.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Identified and solved inconsistencies in delivery by adjusting routes, resulting in a 41% reduction in late deliveries over several months.
  • Improved fuel efficiency by 35% through optimized driving routes and regular vehicle maintenance checks.
  • Collaborated with customer service to address and reduce delivery errors, achieving a 41% reduction in complaints.
  • Optimized newspaper delivery routes using GPS tools, improving efficiency by 51% and reducing fuel costs by 10.
  • Trained new drivers on route management techniques and company policies, reducing onboarding time by 16%.
  • Performed regular vehicle maintenance checks, ensuring zero breakdowns and extending vehicle lifespan by 2 miles.
  • Maintained a customer satisfaction rate of 77% by consistently delivering newspapers on time and addressing any delivery concerns promptly.
  • Verified all deliveries on initiative newspapers, maintaining a perfect accuracy score over 11 consecutive months.
  • Managed 7 subscribers across Columbus, achieving 75% on-time delivery for over 5 consecutive months.

Affiliations

  • Jaycees
  • Professional Drivers Safety Council (PDSC)
  • Safety Council for Transportation Professionals (SCTP)
  • Community Delivery Partners Association (CDPA)
  • Local Freight and Courier Operators Association (LFCOA)
  • Association for Supply Chain Management (APICS)
  • Association for Computing Machinery
  • Toastmasters
  • Association of Professional Road Couriers (APRC)
  • Association for Regional Transport and Deliveries (ARTD)

Certifications

  • CompTIA Network+
  • Certified Business Analysis Professional (CBAP)
  • Certificate of Excellence in Logistics and Route Management - 2021
  • Traffic Safety and Navigation Certification - Vantage, 2017
  • Project Management Professional (PMP)
  • Certified Inventory and Distribution Specialist - 2024
  • Microsoft Certified Systems Engineer (MCSE)
  • Basic Automotive Service Technician Certification - Brightline, 2019
  • Apple Certified Associate (ACA)
  • Hazardous Materials Transportation Awareness Certification - 2016

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