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Skills

  • General office functions
  • Report generation
  • Organization
  • Document conversion to digital
  • Cross-departmental collaboration
  • Process efficiency improvements
  • Database search optimization
  • Team building
  • First Aid/CPR
  • Financial records

Work Experiences

  • Consistently exceeded monthly input quotas by 73% while maintaining exceptional accuracy, as recognized by receiving Top Performer in 2021.
  • Assisted in the integration of a new digital record management system, delivering training sessions to 5 officers and staff, resulting in a 62% decrease in user error.
  • Achieved zero breaches during 2 years.
  • Collaborated with standard customers to determine their needs and deliver initiative service.
  • Transported QuickBooks to 18 months customer locations.
  • Contributed to the creation of training materials.
  • Adhered to state regulations.
  • Collaborated with law enforcement agencies.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Solved system issues, improved operations, and provided excellent customer service.

Summaries

  • Achieved 100% compliance with state regulations.
  • Achieved a 46% improvement in processing times.
  • Clear understanding of project management and budget management as well as cross-functional collaboration training.
  • Boosted cross-agency collaboration by 78%.
  • Achieved a 52% reduction in processing time.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the framework business.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Accomplished leader supervising a team of 9 junior record technicians.
  • File Clerk with 9 years of experience working in high-volume environments.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.

Accomplishments

  • Monitored system access for unauthorized use and proactively addressed any potential privacy breaches, reducing security incidents by 69%.
  • Resolved product issue through consumer testing.
  • Partnered with law enforcement agencies and legal teams to streamline record-sharing processes, reducing case backlog by 41%.
  • Trained 4 new records personnel on database system usage and data confidentiality policies, improving team performance.
  • Developed and refined SOPs for routine police records maintenance, improving team productivity by 38%.
  • Managed high-volume electronic records with zero data security breaches, ensuring full compliance with local, state, and federal law enforcement regulations.
  • Established performance metrics to track the accuracy and timeliness of submitted reports and records, leading to a department-wide improvement of 57%.
  • Collaborated cross-functionally with detectives, clerks, and external entities to facilitate timely case resolutions.
  • Kept up-to-date on legal and regulatory changes affecting records management, ensuring that departmental procedures met current standards.
  • Provided in-depth training on electronic record systems to new staff members, achieving a 85% reduction in input errors.

Affiliations

  • Toastmasters
  • Participant of the National Center for State Courts (NCSC) workshops for efficient handling of case files for prosecutors.
  • Active participant in the Institute of Criminal Justice Studies (ICJS), focusing on advanced records search systems and case management.
  • Freemason
  • Part of the Association of Public-Safety Communications Officials (APCO), to improve response times in criminal record access.
  • Enrolled in continuing education through the National Association of Legal Assistants (NALA), specializing in record compliance.
  • Participant in the Law Enforcement Records Management Association (LERMA), collaborating with peers to improve records processing efficiency.
  • Affiliated with the International Police Association (IPA), contributing to discussions regarding police documentation workflows.
  • Society of Women Engineers
  • Active participant in the Public Risk Management Association (PRIMA), specializing in cybersecurity threats to public records.

Certifications

  • Advanced CJIS Security Awareness Training – initiative Law Enforcement
  • Certified Law Enforcement Records Technician (CLERT) – Harbor & Co.
  • National Crime Information Center (NCIC) Certification – Ohio Law Enforcement Agency
  • CompTIA Security+
  • Incident-Based Reporting Certification (IBR) – Oregon Justice Information System
  • Law Enforcement Agency Redaction Training (LEART) for Legal Documents – Austin
  • Certified Information Privacy Professional/United States (CIPP/US) - IAPP
  • Criminal Database Management Systems (CDMS) Certification – North Carolina
  • Confidential Records Management Training – Harbor & Co.
  • Data Protection and Information Governance Certification – method

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