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Skills

  • Financial Reporting and Budgeting
  • Business analysis
  • International tax and tariff regulations
  • Lead generation
  • B2B sales growth strategies
  • Regulatory compliance
  • Country launch
  • Staff training and development
  • Cross-functional team collaboration
  • Proposal development

Work Experiences

  • Reduced customer service complaints by 3% by devising new methods of resolution.
  • Handled payroll duties every 8 weeks, resolving any discrepancies and scheduling conflicts.
  • Hired, trained, and managed 18's sales force.
  • Used HubSpot to create standard and category reports to track quality assurance.
  • Devised, implemented, and tracked processes to improve long-term business success and profit margins by 8%.
  • Increased the productivity of the customer service team by leading training initiatives and reorganizing schedules, resulting in a 6% reduction in overtime.
  • Shared best practices with on-site and external personnel to align efforts and goals.
  • Improved my sales techniques and made sales pitches to 17 potential clients every quarter.
  • Analyzed competitive landscape in the West Coast leading to price adjustments that resulted in a $7 increase in quarterly revenue.
  • Attended key account strategy meetings.

Summaries

  • Strengths in stakeholder engagement and team leadership backed up by Sports training.
  • Weekly availability of 16 hours, including evenings and weekends
  • Achieved 28% growth in customer engagement.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the procedure business.
  • Strengths in forming and maintaining relationships with a wide range of stakeholders in fast-paced, dynamic environments.
  • Multi-tasking manager with a reputation for fostering a positive work environment and high-performing teams.
  • Forward-thinking manager with 10 years of manufacturing project management experience.
  • Knowledgeable of local business etiquette, laws, and norms.
  • Individual with experience leading company initiatives, forming vendor partnerships, and managing employee relations.
  • Achieved stellar revenue increases.

Accomplishments

  • Designed training program for internal teams to improve export compliance, resulting in 6% fewer customs violations.
  • Achieved a 32% reduction in shipping delays by streamlining communication processes between suppliers and carriers.
  • Created and managed CRM database for over 13 international clients, streamlining pipeline management and improving follow-up times by 16%.
  • Resolved product issue through consumer testing.
  • Trained 9 staff members on the use of new CRM technology, increasing productivity by 78%.
  • Coordinated the successful launch of a new product line in method, increasing market penetration by 14 units within 10 months.
  • Optimized pricing strategies for key accounts in the Midwest, boosting company revenue by 4 in Q4.
  • Monitored product inventories for over 13 SKUs, ensuring optimal stock levels and timely deliveries for customers in the Southeast.
  • Instituted a customer loyalty program for key clients in the Southeast, resulting in a 26% growth in repeat business.
  • Led reorganization of international shipping and receiving departments, improving operational efficiency by 61%.

Affiliations

  • Commercial Diplomacy Network (CDN)
  • International Chamber of Commerce (ICC) – Global Marketing Division
  • Council of Supply Chain Management Professionals (CSCMP)
  • American Society of Safety Professionals
  • Export-Import Bank Advisory Committee
  • American Association for Exporters and Importers (AAEI)
  • World Services Group (WSG)
  • Society of Human Resource Management
  • National Association of Foreign Trade Zones (NAFTZ)
  • Association for Computing Machinery

Certifications

  • Certified Financial Management in International Business - Summit Group
  • Microsoft Certified Systems Engineer (MCSE)
  • Certified Export Specialist (CES) – Summit Group
  • Certified Cross-Border Negotiation Expert - Beacon Labs
  • Certified Business Analysis Professional (CBAP)
  • Certified Public Accountant
  • Certified Sales Leadership Professional (CSLP) - Cedar Works
  • Apple Certified Associate (ACA)
  • Certified International Trade Professional (CITP) - Brightline
  • Diploma in Global E-Commerce Marketing – Lakeside Partners

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