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Skills

  • Budgets
  • Regulatory compliance
  • Customer service
  • Marketing strategy
  • Color theory application
  • Marketing campaign execution
  • Custom design solutions for art pieces
  • Vendor relationship management
  • Corporate client relationship management
  • Creative problem-solving in design

Work Experiences

  • Increased earnings by achieving sales goals, improving customer service, and sticking to team goals.
  • Achieved significant reductions in returns through careful quality control measures, lowering return rate to less than 78%.
  • Developed and nurtured long-term relationships with clients through dedicated assistance, issue resolution, and team leadership talents.
  • Coached a 11-person sales team on how to use effective sales techniques and provide excellent customer service.
  • Submitted reports to senior management in order to assist them in making business decisions and planning.
  • Individual employees were assigned jobs based on their previous training, current abilities, and general knowledge.
  • Was responsible for opening and closing the store on my own when necessary, as well as preparing the nightly bank drop for the manager.
  • Devised and coordinated procedure and metric strategic plans, resulting in a $9 increase in sales revenue within several months.
  • Was in charge of overseeing employee performance, resolving issues, and increasing efficiency in order to meet productivity goals.
  • Helped customers by answering their questions and completing their requests.

Summaries

  • Within Miscellaneous, senior Custom Framing Manager and outstanding performer in client relations and workflow optimization.
  • Achieved a 67% improvement in productivity.
  • Achieved a 70% boost in team morale.
  • In-depth knowledge of all aspects of store operations, as well as the ability to identify and capitalize on improvement opportunities.
  • Expert at resolving complex problems and implementing proactive operational changes.
  • Costs were consistently reduced while profits were increased.
  • Analyzed sales growth.
  • Achieved a customer satisfaction rate of 85%.
  • Achieved a 25% reduction in errors.
  • Clear understanding of performance reporting and team leadership as well as performance reporting training.

Accomplishments

  • Managed relationships with art galleries, curators, and local artists to produce customized framing solutions that resulted in a 29% increase in repeat business.
  • Recognized for consistently exceeding monthly performance targets, contributing to a 74% increase in the store's positive online reviews.
  • Ensured compliance with national conservation standards for artwork preservation, increasing client trust and reputation in the professional art community.
  • Developed pricing strategies that aligned with market trends, resulting in a 70% increase in annual profit margins across multiple locations.
  • Reduced project costs by 51% through the strategic reuse of materials and optimizing waste management processes.
  • Branded and marketed custom framing services to local businesses, increasing inbound inquiries by 37% over 2022 period.
  • Implemented quality-control checks that ensured zero complaints related to framing quality over a 12-month period.
  • Achieved 83% customer satisfaction by ensuring the timely delivery of over 8 framing orders each month.
  • Facilitated supplier negotiations that resulted in a 26% reduction in bulk purchase costs, contributing directly to higher profit margins.
  • Supervised the completion of over 4 custom framing projects annually, ensuring adherence to archival-quality standards and customer specifications.

Affiliations

  • Custom Picture Framing Academy
  • National Retail Federation (NRF)
  • Toastmasters
  • Retail Design Institute (RDI)
  • International Association of Professional Framing (IAPF)
  • Society of Women Engineers
  • National Association of Independent Artists (NAIA)
  • National Association of Social Workers
  • Project Management Institute
  • International Interior Design Association (IIDA)

Certifications

  • Microsoft Certified Systems Engineer (MCSE)
  • Certified Store Manager (CSM) – initiative
  • Certified Retail Trainer (CRT) – program, 2018
  • Salesforce
  • Advanced Custom Framing Techniques Certification – initiative
  • Certified Professional Framer (CPF) - Professional Picture Framers Association (PPFA)
  • Project Management Professional (PMP) – Project Management Institute (PMI)
  • Certified Public Accountant (CPA)
  • Certified Business Analysis Professional (CBAP)
  • SHRM Senior Certified Professional (SHRM-SCP)

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