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Skills

  • Communications
  • Corporate client relationship management
  • Custom design solutions for art pieces
  • Budgets
  • Custom framing for special events
  • Developing brand messaging
  • Budget management for large-scale orders
  • Vendor relationship management
  • Process and procedure development
  • Order record management

Work Experiences

  • Achieved Innovation Award for operational excellence in 2022.
  • Assessed and optimized inventory levels for Jira.
  • Achieved significant reductions in returns.
  • Coached a 11-person sales team on how to use effective sales techniques and provide excellent customer service.
  • Focused on completing timely performance evaluations, providing positive feedback, and rewarding superior performance when recruiting and retaining top talent.
  • Reviewed sales reports in order to identify and improve sales performance, assist with inventory management, and capitalize on new trends.
  • Taught employees how to deal with difficult customers and difficult situations.
  • Achieved significant reductions in returns through careful quality control measures, lowering return rate to less than 78%.
  • Individual employees were assigned jobs based on their previous training, current abilities, and general knowledge.
  • Analyzed financial performance data.

Summaries

  • Achieved a customer satisfaction rate of 85%.
  • Willing to put budget management knowledge to work for a well-established company in the Miscellaneous sector.
  • Achieved a 70% boost in team morale.
  • Client-facing professional with a positive attitude and expertise in risk assessment and process improvement.
  • Achieved 41% growth in upsell opportunities.
  • Self-motivated leader who excels at fostering business relationships, increasing sales, and developing practical solutions in response to client needs.
  • In-depth knowledge of all aspects of store operations, as well as the ability to identify and capitalize on improvement opportunities.
  • Professional with stakeholder engagement and team leadership abilities who is dependable and attentive.
  • Added $157,000 in annual sales.
  • Forward-thinking and hardworking, with a diplomatic communication style aimed at increasing customer engagement and satisfaction.

Accomplishments

  • Optimized high-volume order processing, reducing errors and delays by 37% through the implementation of standardized operational procedures.
  • Branded and marketed custom framing services to local businesses, increasing inbound inquiries by 37% over 2022 period.
  • Enhanced customer satisfaction ratings by 82% through resolving complex custom framing requests and improving communication channels.
  • Expanded business reach by collaborating with corporate clients, resulting in a 18 increase in annual revenue from commercial accounts.
  • Coordinated the setup and grand opening of a flagship framing store in Denver, achieving 58% of revenue targets in the first quarter.
  • Collaborated with team of 11 in the development of program.
  • Resolved product issue through consumer testing.
  • Increased the retail store’s custom framing revenue by 56% through upselling additional framing features and specialized materials.
  • Achieved 83% customer satisfaction by ensuring the timely delivery of over 8 framing orders each month.
  • Developed pricing strategies that aligned with market trends, resulting in a 70% increase in annual profit margins across multiple locations.

Affiliations

  • Society for Creative Arts Professionals
  • National Business Owners Association
  • Society for Environmental Graphic Design (SEGD)
  • International Interior Design Association (IIDA)
  • Society of Human Resource Management
  • International Trade Fair for Frames and Mouldings (FACTS)
  • Retail Design Institute (RDI)
  • American Society of Safety Professionals
  • International Society of Appraisers (ISA)
  • Decorative Arts Society

Certifications

  • First Aid/CPR Certified
  • Certified Business Analysis Professional (CBAP)
  • Certified Store Manager (CSM) – initiative
  • Lean Six Sigma Green Belt – procedure, 2023
  • CompTIA Security+
  • Microsoft Certified Systems Engineer (MCSE)
  • Project Management Professional (PMP)
  • SHRM Certified Professional (SHRM-CP)
  • Salesforce
  • Cisco Certified Internetwork Expert (CCIE)

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