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Skills

  • Directing visitors
  • Clinical Documentation
  • Medication administration
  • Interpersonal communication
  • Supervision
  • Appointment confirmation
  • Compliance with healthcare regulations
  • Team building
  • Operational improvement
  • HIPAA compliance

Work Experiences

  • Provided information to patients and their families about treatments, procedures, medications, follow-up care, and community resources.
  • Double-checked claims for errors, fixed problems, and mailed them out on time.
  • Administered health education programs.
  • Patients and their families met with me to discuss medical procedures, medications, treatments, and long-term care plans.
  • Achieved CPA guidelines.
  • Actively listened to patients' concerns regarding prescribed treatments, translating medical terms into understandable language and improving satisfaction by 33%.
  • Increased customer satisfaction by coming up with new ways to solve problems.
  • Achieved results within 6 months.
  • Used Adobe Creative Suite to schedule patient appointments and procedures.
  • Collaborated closely with team members to meet project deadlines, develop solutions, and deliver project requirements.

Summaries

  • Procedure and program have a proven track record.
  • Achieved 45% improvement in treatment compliance.
  • Achieved results in less than three years.
  • Ability to recognize program issues and integrate procedure solutions to achieve program.
  • Strategic thinker with expertise in cross-functional collaboration.
  • Client relations in standard settings and budget management in team leadership settings.
  • Patient Service Representative who is extremely knowledgeable about initiative of treatment and quality assurance.
  • Communicative and team-oriented, with Tableau expertise.
  • Active leader with excellent communication and collaboration skills.
  • With 13 years of experience working in standard, efficient Patient Service Representative.

Accomplishments

  • Assisted in optimizing electronic medical records (EMR) management, increasing data entry accuracy by 40% and improving access to patient history.
  • Built effective patient relationships through consistent communication and follow-ups, increasing referrals from satisfied patients by 79%.
  • Implemented a streamlined referral system for specialized care, reducing referral processing times by 38% and improving patient access to specialists.
  • Proactively monitored patient progress and conducted follow-ups, leading to an 31% improvement in patient compliance with treatment plans.
  • Created patient care protocols that streamlined workflow, resulting in a 36% reduction in patient wait times during the clinic’s peak hours.
  • Monitored and reported on patient outcomes in clinical trials or research settings, contributing to scientific advancements and an improvement in treatment efficacy by 25%.
  • Led patient education workshops on chronic disease management, improving long-term health outcomes for 3 attendees.
  • Utilized motivational interviewing techniques to help patients set realistic recovery goals, leading to improved self-reported outcomes by 28%.
  • Partnered with public health organizations to host awareness campaigns, successfully reaching 9 individuals and improving community healthcare knowledge.
  • Collaborated with interdisciplinary medical teams to evaluate patient needs, reducing hospital readmissions by 69% within the past year.

Affiliations

  • Participated in the Compassion in World Farming programs, focusing on enhancing the holistic well-being of patients through nutritional consultancy.
  • Multi-year attendee of the Patient Experience Symposium to continue improving patient engagement strategies and feedback processes.
  • Contributor to the Care Planning chapter of the American Society for Healthcare Risk Management (ASHRM)'s national guidelines.
  • Collaborated with the American Case Management Association (ACMA) to improve patient care plans and coordinate interdisciplinary care teams.
  • Active participant in patient safety and quality improvement programs organized by the Joint Commission Center for Transforming Healthcare.
  • Completed Crisis Intervention Training (CIT) through Meridian, equipping me with the tools necessary to handle mental health crises in healthcare settings.
  • Certified through the National Institutes of Health (NIH) in Human Subjects Protection to ensure ethical practices in patient care counseling.
  • Member of the American Board of Counseling Psychology (ABCoP), focusing on post-acute care counseling techniques.
  • Volunteered in patient advocacy services with system, assisting patients through complex discharge planning procedures.
  • Active contributor to the Health Care Compliance Association (HCCA), specializing in compliance and risk management in healthcare settings.

Certifications

  • Certified Case Manager (CCM)
  • CompTIA A+ Technician
  • Basic Life Support (BLS) Certification - category
  • Certified Hospice and Palliative Care Administrator (CHPCA)
  • American Academy of Financial Management (AAFM)
  • SHRM Certified Professional (SHRM-CP)
  • Certified Clinical Medical Assistant (CCMA) procedure
  • Certified Patient Services Specialist (CPSS)
  • Care Management Certification (CMC) - standard
  • Certified Health Coach Meridian

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