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Skills

  • Conflict resolution with gaming patrons
  • Dealer monitoring
  • MS Office
  • Auditing and discrepancy reporting
  • Fast and efficient bet processing
  • Development of best practices in Keno
  • Fraud incident reduction by 34% in player verification
  • Accurate ticket processing
  • Relationship development
  • Game record reconciliation through QuickBooks

Work Experiences

  • Kept accurate records by collecting cash and chip bets and verifying and recording the amounts.
  • Recorded the amount of tickets cashed and the amount paid, investigated any discrepancies, and submitted timely accounting records after each event.
  • Achieved 11 successful fraud preventions.
  • Finished procedure of project, which resulted in metric.
  • Saved money by developing functional solutions to initiative problems.
  • Assisted in the creation of initiative procedures.
  • Operated gaming equipment, inspected cards, and monitored play to maintain security and protect the interests of the house.
  • Achieved a 29% decrease in input errors.
  • Increased customer satisfaction by coming up with new ways to solve problems.
  • Achieved a 78% decrease in payout errors.

Summaries

  • Achieved no variances in cash flow for 7 consecutive months.
  • Ability to recognize standard issues and integrate initiative solutions to achieve metric.
  • Honest Keno Writer is looking for a suitable position in the local area with a reputable and forward-thinking company.
  • Proficient in promoting system by leveraging workflow optimization and stakeholder engagement knowledge.
  • Keno Writer and team leader with 16 years of experience in program settings.
  • Impressive and patient worker who can provide new runners with training and orientation.
  • Cross-functional collaboration Committed to identifying and leveraging opportunities for growth, with a proven ability to build effective teams.
  • Looking forward to taking on a new challenge with a successful team.
  • Keno Writer with performance reporting and team leadership abilities.
  • Knowledge of SAP in depth, as well as risk assessment and process improvement abilities.

Accomplishments

  • Leveraged strong communication skills to enhance collaboration among Keno team members, driving a 39% improvement in shift efficiency.
  • Proactively managed player disputes over claim validations, achieving 68% resolution rate with a customer satisfaction focus.
  • Reduced operational downtime of the Keno system by monitoring and reporting on frequent technical issues, decreasing critical incidents by 78%.
  • Accuracy in daily cash reconciliations achieved with 16% error-free record keeping for over 2019, fostering trust and operational integrity.
  • Designed training modules for new hires, streamlining on-boarding processes and improving efficiency by 7 hours per employee.
  • Played a key role in conducting a comprehensive review of Keno operations, recommending enhancements that reduced processing time by 14 minutes per transaction.
  • Maximized player engagement through facilitating promotional jackpots, contributing to an increase in play volume by 39%.
  • Identified and addressed workflow bottlenecks, reducing queue wait times for high-volume betting submissions by 26%.
  • Initiated a fraud prevention protocol identifying 5 suspicious transactions, leading to improved security and reduced financial losses.
  • Advised on strategic adjustments to game payout structures, achieving a balance that boosted player retention by 44%.

Affiliations

  • Member, Keno Gaming Professionals Network, 2015-Present
  • Participant, Cash Handling & Accountability Sessions, Seattle, 2019
  • Certified, Audit & Reconciliation for Casinos & Lotteries, Summit Group, 2020
  • Trained, High-Traffic Events Management in Casinos, Chicago, 2020
  • Completed, Intermediate Cash Handling Training Program, 2021
  • Certified, Casino Gaming Leadership & Operations, ITIL, 2015
  • Participant, Gaming Efficiency Workshops, Austin, 2016
  • Co-Chair, Cash Handling Best Practices Roundtable, Phoenix, 2019
  • Attendee, Annual Gaming Operations Management Symposium, 2022
  • Committee Member, Keno Optimization Planning Group, 2022

Certifications

  • Certified Cash Handling Professional - framework
  • Salesforce
  • Certified Lottery Retailer Professional - standard
  • Project Management Professional (PMP)
  • ServSafe
  • Certified Customer Complaint Resolution Specialist - system
  • Problem Gambling Training Program - program
  • Certified Gambling and Casinos Advisor - program
  • Leadership and Team Management Certificate - procedure
  • Certificate in Gaming Operations - framework

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