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Skills

  • Customer service
  • Churn reduction strategies
  • Brand development
  • Client-facing strategy development
  • Product development
  • Cross-functional collaboration
  • Organization
  • Standard equipment
  • Advanced data analytics
  • Client communication

Work Experiences

  • Achieved 53% recovery in key metrics.
  • Achieved a record-high renewal rate.
  • Achieved Outstanding Service Award for sales contributions.
  • Based updates on client insights.
  • Implemented optimal sales strategies for the Raleigh market in order to meet commercial objectives.
  • Accelerated the onboarding process from 7 days to 6 days.
  • Developed, implemented, and improved business development strategies based on company objectives, product specifications, market data, and budget constraints.
  • Built strategic partnership initiatives with standard, delivering co-branded campaigns that resulted in $6 ARR.
  • Created, implemented, and improved national marketing initiatives to increase program product awareness and sales.
  • Implemented marketing strategies that resulted in a customer base growth of 13%.

Summaries

  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Achieved a 82% improvement in customer lifetime value.
  • Expert at keeping track of trends and seizing new opportunities.
  • Achieved significant reductions in client acquisition costs.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the initiative business.
  • Achieved a 84% client retention rate.
  • Vice President Of Account Development with 18 years of successful cross-functional collaboration and budget management experience.
  • Employees are motivated to perform at their best by a hardworking team builder.
  • SEO content creation, social media audience engagement, and brand management are all skills I have.
  • Achieved a gross margin improvement of 74%.

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Prepared data-driven reports that provided sales insights and led to an increase in quarterly client renewals by 65%.
  • Spearheaded an international sales expansion project, resulting in $6 in new revenue from untapped global markets within the past year.
  • Resolved product issue through consumer testing.
  • Achieved a 32% higher win rate by leading customer-centered product demonstrations that were aligned with strategic needs.
  • Consistently surpassed annual revenue targets by 66% through strategic client relationship management for 6 consecutive years.
  • Earned Outstanding Service Award for achieving the highest customer renewal rate of 18% within the company's history.
  • Nurtured high-value customer relationships resulting in a $12 growth in recurring revenue across 2020.
  • Won Employee of the Year for exceeding key account sales quotas by 69% while increasing customer satisfaction levels by 45%.
  • Revolutionized the sales playbook for new account acquisitions, reducing onboarding time by 11 days and increasing new client retention rate by 23%.

Affiliations

  • Panelist, Business Development Leaders Network (BDLN)
  • Member, Enterprise Sales Forum
  • Mentor, Women in Sales Leadership Forum
  • Active Contributor, Business Relationship Management Institute (BRM Institute)
  • Ambassador, Global Leaders in Account Management (GLAM)
  • Fellow, Institute of Customer Service
  • Member, Global Partnership Forum
  • Speaker, Sales Innovation Expo 2016
  • Member, International Customer Service Association (ICSA)
  • Rotary International

Certifications

  • National Account Manager Certification (NAMC) – 2020
  • Inbound Marketing Certification – HubSpot
  • Certified Corporate Trainer (CCT) – standard
  • First Aid/CPR Certified
  • Salesforce
  • Certified Account Manager (CAM) – 2023
  • ITIL Foundation Certification in IT Service Management – 2019
  • Executive Leadership Program, framework, standard
  • Certified Customer Relationship Professional (CCRP) – Harbor & Co.
  • Certified Public Accountant (CPA)

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