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Skills

  • Compliance standards
  • Venue accommodations
  • Guest seating arrangements
  • Cake decorating skills
  • Purchasing
  • To-go order preparation
  • MS Office
  • Sanitation
  • Bending, stooping and turning
  • Table setting

Work Experiences

  • Responded to guest concerns and resolved all issues to the satisfaction of the guests.
  • Kept an eye on guests for signs of intoxication and immediately alerted management.
  • Kept my prices competitive and met my sales goals.
  • Returned to the store with empty carts in hand.
  • Shared my knowledge of menu items and flavors with customers, allowing them to make personal choices based on their preferences and interests.
  • Cleaned and stocked the grocery shelves, bulk bins, freezer, and dairy cases.
  • All products were received, inspected, and logged for shipment accuracy, temperature, and quality.
  • Was in charge of handling money, balancing tills, processing credit card payment batches, and preparing bank deposits while maintaining accuracy of 16%.
  • Handled customer complaints with grace and poise, resolving issues as soon as possible by contacting Service Deli Manager.
  • Seated guests at tables with courtesy, providing menus, and accurately recording drink orders.

Summaries

  • Work as a grocery store cashier with a marketing background and a passion for providing excellent customer service.
  • Chef de cuisine with experience in mixology, beer, liquor, and wine, as well as a strong background in team leadership and business decision-making.
  • Ready to take on new challenges with a role in the program industry.
  • Experienced bartender with a track record of success in all aspects of restaurant management.
  • Looking for a position as a Grocery Store Manager with a dynamic, customer-focused team.
  • Motivating leader who has built and managed metric teams in the past.
  • Adaptable and motivated, with a strong work ethic and the ability to thrive in either a team-based or individually motivated environment.
  • Bar procedures and liquor laws, as well as a recent license in the preparation and sale of alcoholic beverages.
  • Bar Manager with a strong desire to increase revenue and productivity.
  • Through top management skills and business acumen, a talented bar management professional can maximize team performance and bar sales.

Accomplishments

  • Coordinated a team for high-volume special orders during holidays, increasing catering sales by $2 over the previous year.
  • Consistently received a 100% rate of customer satisfaction.
  • Ensured compliance with all company policies and local regulations, achieving 79% successful compliance during routine audits.
  • Minimized labor costs by adjusting scheduling based on sales trends, resulting in a 56% reduction in overtime hours.
  • Consistently rated "excellent" in customer surveys regarding server friendliness, promptness and attentiveness.
  • Optimized daily inventory by leveraging standard, which improved inventory turnover by 66% during the initial several months.
  • Sustained a high performing team and minimized employee turnover.
  • Boosted team productivity by 77% through monthly performance evaluations, coaching, and targeted training strategies.
  • Responsible for overseeing weekly ordering processes, optimizing inventory stock levels and reducing instances of out-of-stock items by 44%.
  • Reduced waste by analyzing and adjusting production schedules based on real-time customer demand, saving 14 in operational costs annually.

Affiliations

  • Certifications earned in Inventory Control and Management from system, enhancing accuracy in order processing and stock reduction.
  • Member of Business Executives Association for Small Stores, participating in workshops about labor cost reduction and staff scheduling.
  • Completed Marketing and Promotions Seminar with the International Dairy Deli Bakery Association, focusing on sales trends and promotions.
  • Completed certification in Supply Chain Management from Northwind, focusing on reduced labor costs and efficient product delivery.
  • Member of the Service Deli Managers Network, exchanging best practices for deli operations and product offerings with peers.
  • Volunteer participation in the Deli Workers Union for continuous development in workers' rights and leadership strategies.
  • Certified in HACCP (Hazard Analysis Critical Control Points) for better safety and compliance with food handling processes.
  • Certified by Microsoft Excel for using sales reporting tools effectively in retail and deli environments, enhancing trend analysis.
  • Certification from the Academy of Nutrition and Dietetics on nutrition-focused product offerings and customer health trends.
  • Certified in Food Protection Management by method, ensuring adherence to health department regulations and safety practices.

Certifications

  • First Aid/CPR
  • Certified QuickBooks Professional for Small Business Inventory, Beacon Labs, 2018
  • Great Customer Experiences Certification, Institute of Customer Service, 2022
  • Cisco Certified Internetwork Expert (CCIE)
  • Certificate in Retail Management and Marketing, standard, 2016
  • Conflict Resolution for Managers Certificate, framework
  • American Academy of Financial Management (AAFM)
  • Salesforce
  • Certified Public Accountant (CPA)
  • Certified Professional in Catering and Events (CPCE), International Caterers Association, 2022

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