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Skills

  • Recruitment and hiring
  • Sanitation
  • Sales expertise
  • Initiative Cuisine knowledge
  • Prioritizing
  • Deboning meat
  • Daily specials memorization
  • Training
  • Inventory management
  • Managing changing priorities

Work Experiences

  • Unloading trailers, receiving merchandise, verifying orders, and breaking down produce loads were all things I did.
  • Provided excellent service by creating a warm and welcoming environment.
  • Worked efficiently to keep the dining room and work areas clean by busing and resetting 6 tables per shift.
  • Devised and implemented a strategy to address cost-cutting concerns.
  • Created sales and profit margin plans, kept margins in check, and set turnover goals.
  • Improved employee morale by motivating and disciplining employees and implementing a new mentoring program.
  • Verified that all 10 square feet of the restaurant and lounge were clean enough to meet state and federal standards.
  • Shared my knowledge of menu items and flavors with customers, allowing them to make personal choices based on their preferences and interests.
  • Was able to quickly and effectively resolve guest complaints.
  • Kept the tables clean and tidy with tableware, glassware, silverware, and linens.

Summaries

  • Create, develop, and implement cost-cutting and efficiency-enhancing initiatives.
  • Quick thinker with logical solutions to a wide range of food service issues.
  • Bakery Clerk with 11 years of experience baking and decorating cakes, cookies, and pastries.
  • Individual who is enthusiastic and capable of working in both a team and independently.
  • Leader who inspires others and solves problems.
  • Service Deli Manager is a focused Service Deli Manager who excels at multitasking and providing prompt and courteous service to all customers.
  • Looking for a position as a Grocery Store Manager with a dynamic, customer-focused team.
  • Gourmet meats, cheeses, and specialty items are all familiar to me.
  • To handle demanding stakeholder engagement needs while maximizing customer service standards, effectively manage personnel and business operations.
  • Working with stakeholders and corporate teams is a breeze for this strong relationship builder.

Accomplishments

  • Earned a 10% bonus for successfully up-selling the most items from the restaurant's new summer menu.
  • Optimized daily inventory by leveraging standard, which improved inventory turnover by 66% during the initial several months.
  • Oversaw store renovation and expansion project, which increased revenue by 12%.
  • Streamlined process improvement, resulting in standard.
  • Ensured compliance with all company policies and local regulations, achieving 79% successful compliance during routine audits.
  • Enhanced customer satisfaction by developing new product offerings tailored to customer feedback, resulting in a 79% improvement in positive reviews.
  • Developed specialized loss prevention training programs that contributed to a 40% reduction in misplaced items.
  • Implemented demand forecasting systems, increasing stock availability during peak sales periods and reducing stockouts by 79%.
  • Achieved ITIL to ensure ready compliance with local food safety regulations and improve deli process effectiveness.
  • Minimized labor costs by adjusting scheduling based on sales trends, resulting in a 56% reduction in overtime hours.

Affiliations

  • Received award from the Grocery Leaders Association for introducing cost-effective and greener packaging options, reducing operational costs by 34% %.
  • Certified by Microsoft Excel for using sales reporting tools effectively in retail and deli environments, enhancing trend analysis.
  • Completed accredited certification on Food Labeling Regulations to ensure compliance and benefiting consumer trust in product information.
  • Advanced coursework in Retail Sales Management through Meridian, specializing in sales tracking tools and solutions such as Salesforce.
  • Completed Marketing and Promotions Seminar with the International Dairy Deli Bakery Association, focusing on sales trends and promotions.
  • Collaborated with the Better Business Bureau (BBB) to ensure compliance with ethical sales practices in product sourcing and customer relationships.
  • Certification in Meat and Seafood Management from category, improving product categorization and restocking timeliness.
  • Active member of the Retail Bakers of America, with a focus on optimizing stock levels and product freshness for bakery-related items.
  • Sustainability Certification from Microsoft Excel, recognizing efficient sourcing and packaging in the deli environment with a focus on greener approaches.
  • Completion of program with the American Culinary Federation (ACF) for health and hygiene best practices in deli management.

Certifications

  • CompTIA Network+
  • Employee Assistance and Retention Strategy Certification, Cedar Works, 2019
  • Leadership and Operations Leadership Certification by the Retail Management Institute, 2018
  • SafeServ certification: Food Handling
  • First Aid/CPR
  • Customer Service and Engagement Training, National Retail Federation (NRF), 2020
  • Certified Retail Operations Manager (CROM), International Retail Academy, 2021
  • American Culinary Federation (ACF): Six Sigma
  • Certificate of Food Chemistry and Waste Reduction, Vantage, 2015
  • Certified Kitchen Designer (CKD), National Kitchen & Bath Association (NKBA), 2022

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