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Skills

  • Clerical support
  • Materials preparation
  • Vendor and contract negotiations
  • Food preparation
  • First Aid/CPR
  • Project organization
  • Meeting planning
  • Process implementation
  • Pricing tool development
  • Business Administration

Work Experiences

  • Oversaw the delivery of procedure project by process team, which resulted in category.
  • Assisted in reviewing and negotiating contracts with hotels and venues, securing cost-saving deals worth $6.
  • Answered an average of 11 calls, emails, and faxes per day, responding to customer inquiries, resolving problems, and informing customers about new products.
  • Had an excellent attendance record and was always on time for work.
  • Program helped me achieve $21,000.
  • Was in charge of a 17 person onsite team, which included caterers, audio-visual technicians, and the facility management team.
  • Collaborated with the marketing team.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Collaborated with the marketing team on conference promotion strategies, helping raise attendance rates by 78%.
  • Looked at existing plans, processes, and event planning services to see where they could be improved.

Summaries

  • Looking for a challenging new role with a growing team where I can apply my expertise and extensive experience in software engineering.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Independent Conference Assistant with over 18 years of experience planning events like weddings, sweet sixteens, bar and bat mitzvahs, and quinceaneras.
  • Ability to troubleshoot technical issues.
  • Knowledgable in a variety of design and testing methodologies.
  • Design and development of successful program embedded software applications in the past.
  • Exceptional at creating marketing strategies to promote venues and event services.
  • Successfully managed event planning activities from start to finish while taking into account all special requests from clients and staying within budget.
  • Conference Assistant with 6 years of successful team leadership and client relations experience.
  • Successfully managed event planning activities from beginning to end while fully incorporating clients' special requests and sticking to budgets.

Accomplishments

  • Collaborated with security teams to implement safety procedures for events exceeding 8 attendees, maintaining compliance with safety guidelines.
  • Led the on-site logistics team for international conferences, successfully managing the transportation and lodging needs of 18 attendees.
  • Produced detailed post-event reports for stakeholders, offering insights on attendee behavior, registration trends, and ROI.
  • Organized and executed virtual conferences via system, achieving a 59% increase in remote attendee satisfaction.
  • Managed relationships with vendors and service providers, overseeing vendor performance across 4 different events.
  • Administered event feedback analysis using framework, helping guide 3% improvements in future conference structure.
  • Collaborated with team of 10 in the development of initiative.
  • Developed and implemented training manuals for new conference assistants, leading to improved staff readiness and performance during 5 events.
  • Provided on-site support to ensure registration of 6+ attendees was smooth, reducing check-in time by two years and improving attendee satisfaction.
  • Operated and maintained AV equipment for presentations, ensuring optimal visual and audio quality for audience and speakers.

Affiliations

  • Society for Hospitality and Foodservice Management (SHFM)
  • Society of Incentive Travel Excellence (SITE)
  • Society of Human Resource Management
  • Society of Government Meeting Professionals (SGMP)
  • Event Service Professionals Association (ESPA)
  • International Association of Professional Congress Organizers (IAPCO)
  • Exhibition and Events Association of Australasia (EEAA)
  • Association of Meeting Professionals (AMPs)
  • Event Safety Alliance (ESA)
  • Professional Convention Management Association (PCMA)

Certifications

  • SHRM Certified Professional (SHRM-CP)
  • Digital Event Strategist (DES) Certification - procedure
  • Meeting and Event Design Certificate - initiative
  • Certified Meeting Professional (CMP) - process
  • Certificate in Event Management - category
  • Project Management Professional (PMP) - Project Management Institute
  • First Aid/CPR Certified
  • Certified in Exhibition Management (CEM) - initiative
  • Advanced Event Coordination Certificate - category
  • CompTIA Security+

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