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Skills

  • Wire Transfers
  • Cash Handling
  • Product upselling
  • Payment collection
  • Attention to detail in financial discrepancy resolution
  • Identification checks
  • Home delivery scheduling
  • Store merchandise stocking
  • Accurate weight and measurement handling for lumber sales
  • Bagging and packaging

Work Experiences

  • Educated customers about promotions to increase sales.
  • Coordinated the transport of large or heavy purchases with appropriate staff so that customers could get help loading them.
  • Served the needs of more than 2 customers in a busy method environment.
  • Assisted customers in completing purchases, locating items, and enrolling in reward programs in order to increase customer loyalty, satisfaction, and sales.
  • Collaborated with construction professionals and contractors to process complex, large-volume orders, improving the speed of contractor checkout by 70%, enhancing B2B relations.
  • Assisted customers in locating appropriate system product store locations, answered product questions, and provided solutions to various metric issues.
  • Kept an eye on self-checkout systems and offered assistance or intervention as needed.
  • Achieved 11 successful upsells per shift.
  • Reconciled the cash drawer, accounting for errors and resolving discrepancies at the start and end of each shift.
  • Balanced multiple daily transactions.

Summaries

  • Completed a variety of tasks, including stakeholder engagement, stocking shelves with Salesforce, and using cash registers to collect payments every day.
  • Reliable Lumber Cashier with strong multitasking, problem-solving, and communication skills, as well as product promotion and sales closing abilities.
  • Cashier with a proven track record of running smooth, accurate registers, keeping merchandise stocked, and keeping the store clean.
  • When it comes to answering customers' questions and recording order information, professionalism is essential.
  • Flexible with changing business needs and trained in standard and framework areas.
  • Work areas have a history of being kept clean, neat, and professionally organized.
  • Upselling target items and providing positive customer experiences to increase loyalty and repeat business.
  • Dedicated to leading and promoting high-quality customer service and engagement initiatives.
  • Increased sales in the past by promoting current deals.
  • Capable of accurately taking order information and quickly serving customers.

Accomplishments

  • Supported the transition to cashless payment options during peak purchasing hours, speeding up transaction processing by 32%.
  • Led month-end reconciliation of cash registers, ensuring all shifts balanced to zero discrepancies with a 49% success rate.
  • Reduced stockout incidents by 81% by collaborating with warehouse management and scheduling team to improve the timing of incoming stock deliveries.
  • Analyzed sales and stock data to predict future lumber demand, reducing overstock situations and inventory holding costs by 69%.
  • Collaborated with the inventory team to forecast purchasing trends, leading to a 45% decrease in stockout issues for high-demand lumber products.
  • Processed up to 12 customer transactions per shift, maintaining both register accuracy and a high level of customer service.
  • Utilized knowledge of lumber grades and specifications to upsell customers to premium products, contributing to a 68% increase in overall sales.
  • Implemented streamlined cash handling procedures that decreased daily register reconciliation discrepancies by 74%.
  • Consistently achieved above 55% accuracy in cash handling and end-of-day register closeouts, reducing financial discrepancies.
  • Thoroughly explained lumber grades and varieties to contractors, resulting in more educated purchasing decisions and an improvement in customer retention by 34%.

Affiliations

  • International Council of Nurses
  • American Institute of Constructors (AIC)
  • Freemason
  • National Association of Social Workers
  • Local Sustainable Lumber Certification Program Denver – Affiliate
  • Toastmasters
  • National Lumber and Building Material Dealers Association (NLBMDA)
  • Trade Professionals of Portland Network
  • International Warehouse Logistics Association (IWLA)
  • Society of Human Resource Management

Certifications

  • SHRM Senior Certified Professional (SHRM-SCP)
  • OSHA 10-Hour Certification – Construction and Warehousing Safety Raleigh
  • Certified Fraud Examiner (CFE), Retail Track Meridian
  • Retail Floor Operations Certification for High-Speed Transactions Northwind
  • Certified Business Analysis Professional (CBAP)
  • Certified Workplace Communication Specialist (Retail Focus) Lakeside Partners
  • Certified Card Payment Professional (CCPP) Adobe Creative Suite
  • Certified Associate Retailer (CAR) – Building and Construction Segment Beacon Labs
  • Forklift Operator Certification 2021
  • Cisco Certified Network Associate (CCNA)

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