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Skills

  • Inventory management for poker rooms
  • Category equipment
  • Continuous improvement in employee performance
  • Time management
  • Compliance with state gaming regulations
  • Attendance policy enforcement
  • Team management
  • High-volume operations management
  • Event planning and execution
  • Employee engagement strategy

Work Experiences

  • Collaborated with the marketing team to successfully launch a high-stakes poker tournament that increased player participation by 65%.
  • Achieved a 80% improvement in operational efficiency.
  • Met coverage demands by reorganizing strategies and moving dealers around to meet current needs.
  • Collaborated with the marketing team.
  • Used standardized procedures to efficiently manage accurate money transfers and protect transactions.
  • Analyzed dealer performance feedback, resulting in a 34% increase in dealer productivity and faster gameplay.
  • Designed shift reports.
  • Analyzed player behavior data.
  • Coordinated timely table changes.
  • Achieved targeted revenue growth.

Summaries

  • Poker Shift Manager expert with Miscellaneous experience of 3 years.
  • Prepare and optimize schedules in order to meet guest expectations.
  • Boosted player retention by 80% year-over-year.
  • Cut reported incidents by 24%.
  • Contributed to an impeccable compliance record.
  • Expert at coordinating money transfers, paperwork, and reports to ensure that operations are fully compliant.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the standard business.
  • Poker Shift Manager is a multi-talented Poker Shift Manager who is consistently rewarded for planning and operational improvements.
  • Achieved 29% reduction in violations.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.

Accomplishments

  • Collaborated with the pit management team to identify and resolve operational bottlenecks, increasing table utilization by 48%.
  • Led the successful execution of 6 high-profile poker tournaments, increasing event revenue by 61%.
  • Trained a team of 10 employees in on-the-job conflict resolution, reducing player dispute escalations by 38%.
  • Ensured full compliance with state gaming regulations, leading to successful passing of 15 audits without any violations over the course of several months.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Worked with security and surveillance teams to address player behavioral concerns, enhancing overall table safety and player trust.
  • Worked closely with customer service and security to resolve escalated customer disputes, reducing resolution time by three years/dispute.
  • Enhanced customer retention strategies that resulted in a 85% year-on-year increase in repeat players.
  • Coordinated with human resources to build and implement training modules focused on gaming compliance, resulting in 2 certified employees.
  • Contributed to 10 team audits, ensuring zero compliance violations by maintaining strict adherence to gaming commission policies.

Affiliations

  • National Indian Gaming Association
  • Association of Information Technology Professionals
  • Completed Advanced Shift Management Strategy Certification
  • Global Gaming Expo (G2E) Annual Attendee
  • Casino Management Association
  • Certified Gaming Supervisor from Meridian
  • International Council of Nurses
  • National Council on Problem Gambling (NCPG) Member
  • Association of Gaming Equipment Manufacturers (AGEM)
  • Member of Employee Safety and Security Council for Casinos

Certifications

  • Certified Ethical Hacker (CEH) - Security for Gaming
  • Certified Business Analysis Professional (CBAP)
  • Certified Floor Supervisor (CFS)
  • Certified Casino Manager (CCM)
  • Gaming Enforcement Certification program
  • Certified Leadership Professional in Gaming (CLPG)
  • Certified Public Accountant (CPA)
  • Project Management Professional (PMP)
  • Cisco Certified Internetwork Expert (CCIE)
  • Certified Corporate Security Specialist (CCSS)

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