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Skills

  • Inspection reviews
  • Audit preparation and reporting
  • Process implementation
  • User interface understanding
  • System updates
  • Organization
  • Microsoft Office Suite proficiency
  • Relationship development
  • Public speaking
  • Cross-departmental collaboration

Work Experiences

  • Achieved error-free patient registration.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Went over the doctors' daily care slips.
  • Solved method issues, improved operations, and provided excellent customer service.
  • Explained treatment plans and payment options.
  • Implemented marketing strategies that resulted in a 12% increase in the number of customers.
  • Assisted with Medicaid patient eligibility verifications.
  • Looked for industry trends on social media and through online sources.
  • Was able to effectively respond to customer requests via phone and email, as well as answer questions and inquiries.
  • Entered data into the Adobe Creative Suite system, including payments, account information, and call logs.

Summaries

  • Achieved 34% improvement in invoice accuracy.
  • Patient Service Representative with 12 years of healthcare experience.
  • Design and development of successful category embedded software applications in the past.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Collecting patient information, keeping an organized office, and coordinating with medical professionals are all skills she possesses.
  • Patient Access Associate with 14 years of successful process improvement and team leadership experience.
  • Knowledgable in a variety of design and testing methodologies.
  • Working with Agile and Scrum methodologies to meet project milestones within specified timeframes is a strong suit.
  • German is a second language for me.
  • Looking for a challenging new role with a growing team where I can apply my expertise and extensive experience in software engineering.

Accomplishments

  • Won
  • Integrated
  • Monitored
  • Trained
  • Resolved product issue through consumer testing.
  • Documentation: Wrote and edited documents to keep staff informed on policies and procedures.
  • Achieved a 64% increase in patient room turnaround times during emergencies by collaborating closely with nursing and administrative teams.
  • Decreased appointment no-show rates by 53% by implementing reminder calls and patient engagement strategies for high-risk no-show cases.
  • Proposed
  • Coordinated proper patient eligibility verification for Medicare/Medicaid, reducing denied claims by 62% within several months.

Affiliations

  • Healthcare Administrative Training Partnership, initiative
  • Certified Medical Administrative Assistant (CMAA)
  • Certified Professional Coder (CPC) through AAPC
  • National Healthcareer Association (NHA)
  • American Hospital Association (AHA) Member
  • Association of Information Technology Professionals
  • Freemason
  • Healthcare Financial Management Association (HFMA) - Affiliate
  • National Association of Healthcare Access Management (NAHAM) Membership
  • Panelist at Patient Advocacy National Association Events

Certifications

  • Patient Registration Specialist Certification (PRSC)
  • First Aid/CPR Certified
  • Cisco Certified Network Associate (CCNA)
  • CompTIA A+ Technician
  • Certified Healthcare Access Associate (CHAA) by NAHAM
  • Certified Medical Billing Specialist (CMBS) by MAB
  • Certified Outpatient Coder (COC) by AAPC
  • Certified Access Specialist Program (CASp) by Northwind
  • Certified Protection Officer (CPO)
  • Certified Healthcare Administrative Professional (cHAP)

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