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Skills

  • Diagnostic abilities
  • Risk management processes and analysis
  • Operational improvement
  • Relationship development
  • Process improvement
  • Laundry management
  • MS Office
  • Quality improvement initiatives
  • Business Strategy
  • Metric equipment

Work Experiences

  • Achieved a 84% boost in team operational efficiency.
  • Achieved reduction over 18 months.
  • Created multi-threaded admin web applications based on program.
  • Ensure that the room service is of high quality.
  • Was able to effectively respond to customer requests via phone and email, as well as answer questions and inquiries.
  • Assisted management in preparing for 15-person functions, ensuring cleanliness and readiness of all public and private areas at Portland.
  • Proactively identified and addressed issues by observing and tracking data from gauges, instruments, and meters.
  • Conducted an initial client assessment and analysis to begin the research process.
  • Completed laundry services, paying close attention to the needs of various items, such as hand washing and dry cleaning.
  • Created boardroom and courtroom multimedia presentations that included video and text-synced depositions for better understanding.

Summaries

  • Bathrooms and kitchens, as well as living and office spaces, are expertly maintained with meticulous attention to detail.
  • All cleaning materials should be used correctly.
  • Houseman is a skilled Houseman who excels at taking precise measurements, documenting results, and keeping records.
  • Working with Agile and Scrum methodologies to meet project milestones within specified timeframes is a strong suit.
  • Clear understanding of project management and stakeholder engagement as well as project management training.
  • Available to work nights, weekends, and holidays and fluent in French and German.
  • Regulatory requirements and industry standards are well-understood.
  • We're used to enforcing safe handling of hazardous chemicals.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the initiative business.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.

Accomplishments

  • Trained and mentored new hires on correct handling of cleaning products and sanitization protocols, ensuring that compliance rates were at 40% within the first 8 weeks.
  • Led housekeeping team through peak seasons, maintaining cleanliness and operational efficiency in properties across Raleigh, serving 4 guests daily.
  • Developed a weekly deep-cleaning routine that extended the longevity of hotel furniture in common areas, decreasing furniture replacement costs by 75%.
  • Reduced asset loss by implementing an inventory tracking system that improved accountability and usage of cleaning supplies by 73%.
  • Developed and applied sanitization protocols in high-traffic areas during peak season, ensuring compliance with health standards for 11 consecutive months.
  • Supported an average of 8 weekly events through seamless event setup and breakdown, consistently exceeding client expectations.
  • Managed keys and access to restricted areas, maintaining accountability over property security and reducing unauthorized entry incidents during several months.
  • Orchestrated room cleaning schedules based on daily occupancy reports, improving efficiency and reducing guest wait times for room readiness by 26%.
  • Collaborated closely with hotel management during high-traffic events like conferences, reducing setup and breakdown times by 84%, leading to smoother operations.
  • Documented and tracked maintenance issues, improving departmental efficiency and reducing the time taken to resolve facility issues by 28%.

Affiliations

  • Toastmasters
  • Jaycees
  • Lions Club
  • Hotel Association of Boston
  • Institute of Inspection Cleaning and Restoration Certification (IICRC)
  • Project Management Institute
  • Professional Housekeepers Association (PHA)
  • Environmental Services and Facilities Managers Association (ESFMA)
  • Building Service Contractors Association International (BSCAI)
  • Certified Hospitality Housekeeping Executive (CHHE)

Certifications

  • Google Certified Professional Cloud Architect
  • Certification in Electrical Maintenance for Hospitality Facilities - program
  • Professional Development Certificate in Integrated Facility Management - Lakeside Partners
  • CompTIA Security+
  • Salesforce
  • Certified Public Accountant (CPA)
  • Hotel Safety and Security Operations Certification - Lakeside Partners
  • Leadership Certificate in Hotel and Tourism Industries - system
  • OSHA 10-Hour General Industry Certification - Lakeside Partners, 2020
  • Cisco Certified Internetwork Expert (CCIE)

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