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Skills

  • Supervision
  • Team management
  • Operational improvement
  • Risk management processes and analysis
  • Food preparation
  • Part inspection
  • Interpersonal and written communication
  • Data Management
  • Customer complaint resolution
  • Public speaking

Work Experiences

  • Created boardroom and courtroom multimedia presentations that included video and text-synced depositions for better understanding.
  • Acted as on-call point person for urgent room refits, meeting room turnover demands within strict deadlines during peak tourist season.
  • Completed laundry services, including hand-washing and dry cleaning, with special attention to care instructions.
  • Assisted management in winterizing the hotel with daily maintenance checks to extend the life of HVAC and plumbing systems.
  • Process helped me achieve $47,000.
  • Achieved 44% room readiness improvement.
  • Was able to effectively respond to customer requests via phone and email, as well as answer questions and inquiries.
  • Assisted management in preparing for 15-person functions, ensuring cleanliness and readiness of all public and private areas at Portland.
  • Cleaned the interiors of processing units by circulating chemicals and solvents each one year.
  • Provided deep cleaning services to clients who needed extra help with initiative areas.

Summaries

  • Seasoned Houseman open to new challenges and opportunities. Able to learn quickly and enthusiastic about contributing to dynamic teams. Hardworking and able to work long hours while lifting up to 4 pounds.
  • Houseman is a multi-talented Houseman who is consistently rewarded for planning and operational improvements.
  • Available to work nights, weekends, and holidays and fluent in French and German.
  • Working with hazardous chemicals and meeting deadlines is second nature to me.
  • Reliable and dedicated, with the ability to stand for long periods of time and effortlessly lift 17 pounds.
  • Due to 10 years in the Miscellaneous sector, attentive individual with superior cleaning skills.
  • Meticulous Houseman with a vivacious demeanor and top-notch cross-functional collaboration and data analysis skills.
  • Offering 6 years of experience in cleaning rooms, supervising laundry, and keeping an eye on the grounds for general maintenance.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Working and operating equipment in accordance with established safety standards and metric and system regulations is a must.

Accomplishments

  • Increased sales 11% over several months.
  • Supported an average of 8 weekly events through seamless event setup and breakdown, consistently exceeding client expectations.
  • Resolved product issue through consumer testing.
  • Achieved a 62% improvement in guest satisfaction scores related to room cleanliness and housekeeping services by refining daily cleaning schedules.
  • Partnered with local vendors to negotiate better pricing for consumables, reducing monthly supply expenses by $18.
  • Maintained supply inventory for cleaning and maintenance equipment, optimizing reorder points and reducing overstock by 61%, contributing directly to cost savings.
  • Documented and resolved system which led to program.
  • Led housekeeping team through peak seasons, maintaining cleanliness and operational efficiency in properties across Raleigh, serving 4 guests daily.
  • Orchestrated room cleaning schedules based on daily occupancy reports, improving efficiency and reducing guest wait times for room readiness by 26%.
  • Worked with cross-functional teams, including engineering and housekeeping, to resolve complex facility issues, reducing guest complaints related to malfunctioning equipment by 45%.

Affiliations

  • Cleaning Management Institute (CMI) Professional Custodial Training
  • International Executive Housekeepers Association (IEHA)
  • Hospitality Financial and Technology Professionals (HFTP)
  • National Association of Hotel & Lodging Engineers (NAHLE)
  • Completing Training for process Used in Inventory Management Systems
  • Certified Maintenance Management Professional (CMMP) through program
  • Occupational Safety and Health Administration (OSHA) Certification Program
  • American Hotel and Lodging Association (AHLA)
  • International Janitorial Cleaning Services Association (IJCSA)
  • Institute of Inspection Cleaning and Restoration Certification (IICRC)

Certifications

  • Cisco Certified Network Associate (CCNA)
  • ServSafe
  • CompTIA A+ Technician
  • Hotel Safety and Security Operations Certification - Lakeside Partners
  • First Aid & CPR/AED Certification – American Red Cross, 2019
  • Professional Custodial Supervisor Certification - Lakeside Partners
  • Commercial Cleaning Certification - Harbor & Co. 2022
  • Certified Pool Operator (CPO) - National Swimming Pool Foundation
  • Hazard Analysis & Critical Control Points (HACCP) Certification - Cedar Works
  • Certified Room Attendant (CRA) - Cedar Works

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