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Skills

  • MS Office
  • Problem resolution
  • Cash Handling
  • Cross-functional collaboration
  • Supervision
  • Business Development
  • Risk mitigation
  • Regulatory compliance
  • Process improvement
  • Business Planning

Work Experiences

  • Increased productivity by 14% while lowering staffing and operational costs.
  • Achieved a 25% increase in turnover.
  • Achieved cost reductions.
  • Established, enforced, and optimized internal policies to maintain efficiency and responsiveness to demands.
  • Conducted supplier risk management assessments in order to evaluate the method program for senior management's planning purposes.
  • Created a cutting-edge employee recognition program that increased productivity and morale.
  • Updated processes on a regular basis to eliminate inconsistencies and improve scheduling across system calendars and programs.
  • Taught Soft Count Supervisors and Soft Count Supervisors effective customer service techniques, resulting in a 6% increase in client satisfaction.
  • Achieved a 52% reduction in cash variances.
  • Achieved error rate reduction over 2024.

Summaries

  • Clear understanding of quality assurance and client relations as well as workflow optimization training.
  • Strengths in data analysis and strategic planning backed up by Miscellaneous training.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • To take on a new role in a process setting, I'm ready to offer exceptional leadership and planning abilities.
  • Within Miscellaneous, senior Soft Count Supervisor and outstanding performer in workflow optimization and stakeholder engagement.
  • Recognized for successfully turning around a struggling company's operations in order to achieve long-term growth.
  • Develop strategic business partnerships and relationships.
  • Competent offerings, pricing, and market positioning, as well as demonstrated Adobe Creative Suite expertise.
  • Leader with an organized nature and an analytical problem-solving approach who is goal-oriented and enterprising.
  • Professional who is both energetic and poised.

Accomplishments

  • Created detailed reports for management review, improving soft count reliability and eliminating significant variances over a 17-month period.
  • Implemented a system to track discrepancies in cash reporting, successfully reducing funds variance by 36%.
  • Managed daily reconciliation of soft count revenue, ensuring reports were 100% accurate for timely delivery to senior management.
  • Played a vital role in leading investigations into high-level discrepancies, resolving 59% of reported issues within three years.
  • Facilitated monthly team meetings to address operational issues and solutions, improving team communication and error correction by 80%.
  • Coordinated regularly with security teams to ensure secure transportation of soft count funds, eliminating external theft events over a 2019-year span.
  • Audited cash count processes to ensure accuracy, decreasing system-wide variances by $3 per fiscal quarter.
  • Reviewed and approved integration of new cash counting tools in partnership with the IT department, decreasing instances of cash variances by 24%.
  • Performed regular checks on software integrity and instituted backups, eliminating data discrepancies in critical financial reporting processes.
  • Instituted new compliance protocols for handling cash operations in accordance with PMP, resulting in zero audit issues for 15 consecutive years.

Affiliations

  • Association of Information Technology Professionals
  • Association for Supply Chain Management (APICS)
  • Revenue Auditing Systems International (RASI)
  • Casino Management Association (CMA)
  • Project Management Institute
  • Toastmasters
  • Certified Gaming Auditor (CGA) Credential Holder
  • Finance & Auditing Committee, Gaming Industry Council
  • National Association of Social Workers
  • American Gaming Association (AGA)

Certifications

  • Certified Fraud and Forensic Accounting Professional (CFFAP)
  • Gaming License Certification – process
  • Fundamentals of Auditing for Gaming and Casinos – system
  • Certified Treasury Professional (CTP)
  • Internal Controls and Audit Compliance Certification
  • CompTIA Network+
  • Certificate in Casino Operations Management
  • Project Management Professional (PMP)
  • Certified Fraud Examiner (CFE)
  • Certified Anti-Money Laundering Specialist (CAMS)

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