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Skills

  • Team building
  • Cash Handling
  • Operational improvement
  • Communications
  • Process documentation
  • Business Development
  • Incident reporting
  • Time management
  • Metric equipment
  • Problem resolution

Work Experiences

  • Welcomed new members and established and updated memberships in Lakeside Partners category programs.
  • Analyzed financial reports.
  • Reviewed established policies and procedures in order to assume temporary leadership roles, motivate employees, and ensure that method operations ran smoothly.
  • Oversaw a group of 15 procedure associates who dealt with the department's daily and complex requirements.
  • Achieved Excellence Award for operational excellence.
  • Presided over weekly meetings with executive leadership to identify areas for improvement, set milestones, and customize products for specific markets.
  • Established, enforced, and optimized internal policies to maintain efficiency and responsiveness to demands.
  • Updated processes on a regular basis to eliminate inconsistencies and improve scheduling across system calendars and programs.
  • Led the company to a successful product launch and growth by developing an initial product roadmap and go-to-market strategy.
  • Was in charge of maintaining store equipment such as computers, printers, and fax machines.

Summaries

  • Optimize long-term success by effectively balancing targets with resources.
  • Professional with over 17 years of experience as a manager for a $11 18 months revenue-generating company.
  • Within Miscellaneous, senior Soft Count Supervisor and outstanding performer in workflow optimization and stakeholder engagement.
  • Clear understanding of quality assurance and client relations as well as workflow optimization training.
  • Soft Count Supervisor who is proactive and meticulous, with over 11 years of experience in the process industry.
  • Customer-focused professional with 11 years of experience in the Miscellaneous sector.
  • Accomplished Soft Count Supervisor proficient in handling high-value cash assets, ensuring all counts are accurate for sums exceeding $8 per shift, while reinforcing security protocols.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the initiative business.
  • Offering a can-do attitude and a track record of success in coordinating and monitoring operations across multiple departments.
  • Develop strategic business partnerships and relationships.

Accomplishments

  • Coached and mentored a team of 10 new employees in soft count operations, improving team performance metrics by 83%.
  • Led a team of 17 in processing soft count operations, reducing discrepancies by 31% over a 10 months-month period.
  • Standardized documentation and reporting methodologies for all team members, ensuring a 100% adherence to internal audit standards.
  • Instituted new compliance protocols for handling cash operations in accordance with PMP, resulting in zero audit issues for 15 consecutive years.
  • Performed regular checks on software integrity and instituted backups, eliminating data discrepancies in critical financial reporting processes.
  • Documented and resolved initiative which led to program.
  • Supervised live training during high-stake scenarios for 12 team members, consistently increasing team response times under pressure by 23%.
  • Delivered daily financial reports on soft count performance to senior management, increasing forecasting accuracy by 75%.
  • Created detailed reports for management review, improving soft count reliability and eliminating significant variances over a 17-month period.
  • Reviewed and approved integration of new cash counting tools in partnership with the IT department, decreasing instances of cash variances by 24%.

Affiliations

  • Lions Club
  • Affiliate of the Casino Accounting & Financial Management Association (CAFMA)
  • International Gaming Regulators Association (IGRA)
  • Jaycees
  • National Council on Problem Gambling (NCPG)
  • Count Room Operations Best Practices Roundtable Facilitator
  • Association of Certified Gaming Surveillance Professionals (ACGSP)
  • International Association of Administrative Professionals
  • Certified Gaming Auditor (CGA) Credential Holder
  • American Marketing Association

Certifications

  • Certified in Risk and Information Systems Control (CRISC)
  • Gaming License Certification – process
  • Apple Certified Associate (ACA)
  • Certified Internal Auditor (CIA)
  • Conflict Resolution and Team Management – Northwind
  • Certificate in Financial Forecasting & Budget Adherence
  • Certified Public Accountant (CPA)
  • Certified Gaming Supervisor (CGS) – initiative
  • Fundamentals of Auditing for Gaming and Casinos – system
  • Basic and Advanced Count Room Techniques Certification

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