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Skills

  • MS Office Suite
  • Shelf-cleaning
  • Liquor law compliance
  • Strategic sales knowledge
  • Medicare and Medicaid eligibility
  • Cash flow management
  • CallSelect communication systems
  • Menu memorization
  • Fluent in Spanish
  • Maintaining store appearance

Work Experiences

  • Reconciled the cash drawer, accounting for errors and resolving discrepancies at the start and end of each shift.
  • Identified
  • Used Asana to create and submit end-of-shift reports.
  • Worked as a liaison between customers and retail buyers to expedite orders and meet customer demands.
  • Kept the showroom clean and organized by displaying products in a neat and orderly manner.
  • Expressed gratitude for the business and invited and encouraged customers to return.
  • Kept track of everything.
  • Completed a variety of tasks to meet the needs of customers, such as processing and issuing money orders, managing returns and exchanges, and logging daily shipments on a daily basis.
  • Had planned ahead.
  • Checked customers' identification for proof of age and refused to sell alcohol or tobacco to minors.

Summaries

  • Motivated
  • Combo Clerk with outstanding strategic planning and stakeholder engagement abilities.
  • Ambitious
  • Retail Sales Associate with merchandising, display design, and customer service experience.
  • Expert
  • Proactive
  • Innovative
  • Combo Clerk with a positive attitude and a willingness to help.
  • Solid team player with a cooperative and positive attitude.
  • Friendly cashier with over 8 years in the retail industry.

Accomplishments

  • Cashier: Achieved highest Number of new credit accounts opened within one-month period.
  • Utilized POS systems with a focus on accuracy and efficiency, achieving a 53% improvement in transaction processing time.
  • Successfully handled 16 customer transactions daily while maintaining excellent accuracy and customer satisfaction.
  • Developed action plans for underperforming areas within store operations, increasing productivity in those areas by 17% within one quarter.
  • Led a sales initiative that improved daily revenue by 62% over a three years, contributing to overall store profit growth.
  • Improved employee performance tracking by implementing performance review methods that allowed for 81% more accurate reporting.
  • Acted as the first point of contact for high-priority customers, creating personalized service experiences and generating 37% more sales in high-ticket items.
  • Process Met and exceeded quotas generating 14+ calls per day on leads for software maintenance renewals. Served as communication link between engineering consultants, MIS management and staff.
  • Monetary Transactions: Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
  • Telephone Service: Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.

Affiliations

  • Association for Computing Machinery
  • International Association of Administrative Professionals
  • American Logistics Association
  • Association for Retail Technology Standards (ARTS)
  • Certified Retail Marketing Professional (CRMP) 2023
  • National Association of Convenience Stores (NACS)
  • Lions Club
  • Retail Operations Professional Certificate – standard
  • Society for Customer Service Professionals
  • American Marketing Association

Certifications

  • Program POS System Specialist Certification
  • CompTIA Security+
  • SHRM Certified Professional (SHRM-CP)
  • Merchandising Strategies Certification
  • Google Certified Professional Cloud Architect
  • Retail Technology Certificate, Tableau
  • Certified Public Accountant (CPA)
  • Certified OJT (On-the-Job Training) Mentor
  • Certified Hazard Analysis & Critical Control Points (HACCP)
  • Customer Service Representative Certificate

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