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Skills

  • Meeting arrangements
  • Paperwork drafting
  • Accounting familiarity
  • Administrative support
  • Project Planning
  • Stakeholder relationship management
  • Filing and data archiving
  • Credit and collections
  • Customer relations and communications
  • Appointment setting

Work Experiences

  • Completed special projects on time and on budget, exceeding the goals of both the metric department and the organization as a whole.
  • Kept track of office supplies by checking inventory and ordering new supplies as needed.
  • Wrote professional memos, letters, and marketing copy to support business objectives and growth.
  • Conducted research in order to collect and record initiative information.
  • Discovered new sources for office supplies and kept a close eye on inventory usage to save $11.
  • Answered phone calls from clients, vendors, and a variety of other callers looking for information.
  • Answered a multi-line phone system and transferred callers to the appropriate department or staff member by 8 ring.
  • Wrote business documents such as procedure, process, and procedure that were clear and professional.
  • Updated the program's standard information in the tracking system.
  • Was in charge of accounts receivable, which included invoicing, investigating chargebacks, discrepancies, and reconciliations.

Summaries

  • Working with little to no supervision, responsible, punctual, and productive.
  • Incoming records, file transfers, and destruction orders are all handled by this department.
  • Administrative professional with strong communication, planning, and prioritization skills demonstrated over 7 years of service.
  • Prepared to bring 17 years of experience to Ironclad Systems and take on a new and challenging role.
  • Outgoing and well-organized, with exceptional coordination and interpersonal skills.
  • Positive, upbeat team player with superior clerical knowledge and a can-do attitude.
  • Agendas are well-prepared, meetings are well-scheduled, and action items are followed up on.
  • Expert at multitasking in a fast-paced environment.
  • ServiceNow expert with exceptional quality assurance and typing abilities.
  • Capable of gathering and organizing specific data as well as converting documents into the desired formats.

Accomplishments

  • Updated and managed detailed executive calendars to ensure 4% accuracy in time-sensitive meetings and events.
  • Implemented data-driven process improvement strategies, reducing meeting preparation times by 10 hours per week.
  • Optimized office supply usage by centralizing requisition requests, reducing overhead by 17% annually.
  • Designed and executed a new expense reporting system that reduced reimbursement processing time by 6 business days.
  • Developed and monitored a centralized filing system, reducing document retrieval time by 61% and mitigating legal risks.
  • Developed and maintained a tracking system for supplier contracts, ensuring 70% on-time delivery of goods and services.
  • Led communication strategies between the legal department and external vendors, ensuring 10% compliance with contract deadlines.
  • Collaborated with team of 9 in the development of system.
  • Achieved Outstanding Service Award for excellence in administrative process innovation, specifically in file organization and appointment scheduling systems.
  • Resolved product issue through consumer testing.

Affiliations

  • Global Administrative Professionals Alliance
  • Association for Office Professionals of method
  • Institute of Administrative Management (IAM)
  • Council for Office Professionals and Administrative Staff
  • American Association for Legal Professionals (AALP)
  • Project Management Institute (PMI) initiative
  • National Association of Executive Secretaries and Administrative Professionals
  • International Council of Nurses
  • International Institute of Legal Secretaries
  • American Medical Informatics Association

Certifications

  • Apple Certified Associate (ACA)
  • Association of Executive Assistants Certification (AEAC)
  • Certified Workplace Trainer & Facilitator (CWTFL) by Meridian
  • CompTIA Network+
  • Executive Secretary Certification (ESC) from Meridian
  • Notary Public Certification by Georgia
  • Certified Public Accountant
  • ServSafe
  • Certified Public Accountant (CPA)
  • Advanced Certified Administrative Professional (ACAP) by Vantage

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