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Skills

  • Workforce planning
  • Customer service excellence
  • Multi-location Operations Management
  • Organization
  • Process improvement
  • Data-driven decision making
  • Framework equipment
  • Time management
  • Supervision
  • Crisis management protocols

Work Experiences

  • Analyzed monthly and quarterly financial performance, presenting actionable insights that improved cash flow by $14 in 2018.
  • Collaborated with system customers to determine their needs and deliver metric service.
  • Achieved success in finance.
  • Answered 10 calls per 6 months to help customers with their questions and concerns.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Achieved a 58% reduction in client complaints.
  • Adopted across 11 centers.
  • Achieved results in 2015.
  • Altered staffing schedules.
  • Achieved results within the first 11 months.

Summaries

  • Achieved a 36% increase in business growth over several months.
  • Accomplished Center Head recognized for balancing workforce satisfaction with organizational objectives.
  • Accomplished leader in budget management.
  • Achieved 27% productivity increase.
  • Leader who is well-organized, resourceful, and forward-thinking.
  • Accomplished in driving revenue growth, introducing new service lines that generated $16 in first-year revenue, contributing significantly to overall center profitability.
  • Center Head with extensive background in stakeholder relationship management.
  • Achieved results in the past year.
  • Achieved growth over several months.
  • Accomplished Center Head recognized for balancing workforce satisfaction with organizational objectives, reducing employee attrition by 44% while increasing team cohesiveness.

Accomplishments

  • Built and managed a multi-channel feedback system, drastically enhancing service quality and increasing positive client feedback by 17%.
  • Implemented real-time inventory tracking, reducing upstream supply issues by 58%.
  • Renegotiated vendor contracts, achieving $14 in operational cost savings without compromising service quality.
  • Automated repetitive back-office tasks, saving staff over 13 hours per week and improving bottom-line results.
  • Developed a customer feedback loop program that increased client satisfaction scores by 81% within several months.
  • Documented and resolved method which led to system.
  • Collaborated with external partners to create joint programs, contributing to significant growth of center outreach and engagement by 38%.
  • Achieved a Six Sigma that enhanced the center’s credibility, increasing new admissions by 42% over 2023.
  • Optimized operational processes across 18 departments, reducing workflow inefficiencies by 44%.
  • Developed a succession plan for key positions, reducing turnover rates by 43% and ensuring business continuity.

Affiliations

  • American Medical Informatics Association
  • National Executive Administration Association
  • Institute for Corporate Productivity (i4cp)
  • Lions Club
  • Society for Human Resource Management (SHRM) – Senior Executive Network
  • International Coaching Federation (ICF) – Executive Coaching Certification
  • Business Professionals of America (BPA) – Executive Leadership Division
  • Strategic Leadership Forum at Harvard Business School
  • National Association of Social Workers
  • International Facility Management Association (IFMA)

Certifications

  • Certified Director of Operations (CDO) - Harbor & Co.
  • Cisco Certified Internetwork Expert (CCIE)
  • Certified Team Leader (CTL) - Lakeside Partners
  • CompTIA Security+
  • CompTIA A+ Technician
  • First Aid/CPR Certified
  • Google Certified Professional Cloud Architect
  • Project Management Professional (PMP)
  • Certified Facility Manager (CFM) Summit Group
  • Cisco Certified Network Associate (CCNA)

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