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Skills

  • Project management
  • Business operations
  • Workforce planning
  • Crisis management protocols
  • First Aid/CPR
  • Strategic planning and execution
  • Communications
  • MS Office
  • Data-driven decision making
  • Customer service excellence

Work Experiences

  • Improved community engagement strategies to increase program reach throughout Austin.
  • Achieved annual savings of $3.
  • Achieved success in finance.
  • Achieved results in 2015.
  • Boosted employee engagement by 44% through the introduction of targeted professional development workshops and wellbeing programs.
  • Achieved significant cost savings of $16.
  • Achieved zero budget deficits for 2017.
  • Hired and mentored well-qualified job applicants for teaching and support staff positions, resulting in a one year increase in program success.
  • Analyzed monthly and quarterly financial performance, presenting actionable insights that improved cash flow by $14 in 2018.
  • Boosted employee engagement by 49%.

Summaries

  • Adept at vendor management and cost optimization, leading to a 17% reduction in operational expenses while maintaining premium service delivery.
  • Collaborative leader dedicated to improving staff capabilities, leading to a 71% increase in leadership competency across the center through regular training initiatives.
  • Extensive experience organizing facilities, supplies, and educators to meet a variety of needs.
  • Professional with a strong understanding of operational procedures and regulatory requirements in process environments.
  • Achieved results in the past year.
  • Clear understanding of data analysis and risk assessment as well as process improvement training.
  • Accomplished this within 13 months of launching new locations.
  • Achieved a 36% increase in business growth over several months.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Achieved marked improvements in team morale.

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Resolved product issue through consumer testing.
  • Developed a customer feedback loop program that increased client satisfaction scores by 81% within several months.
  • Optimized operational processes across 18 departments, reducing workflow inefficiencies by 44%.
  • Developed customized client retention strategies, resulting in the retention of high-value accounts and adding $5 in recurring revenue.
  • Collaborated with team of 13 in the development of process.
  • Planned and executed monthly operational strategies with a focus on cost reduction, reducing overall center expenses by $8 within 2021.
  • Conducted business process reengineering (BPR) initiatives, streamlining labor costs and improving profitability by $5 annually.
  • Collaborated with external partners to create joint programs, contributing to significant growth of center outreach and engagement by 38%.
  • Established a standardized workflow automation system, reducing administrative overhead by 38% and increasing overall operational efficiency.

Affiliations

  • Workforce Management Professionals Group
  • Freemason
  • International Coaching Federation (ICF) – Executive Coaching Certification
  • Council of Supply Chain Management Professionals (CSCMP)
  • Executive Leadership Council
  • Jaycees
  • National Executive Administration Association
  • Association for Supply Chain Management (APICS)
  • Association for Computing Machinery
  • American Marketing Association

Certifications

  • SHRM Senior Certified Professional (SHRM-SCP)
  • Human Resource Management Certification Summit Group
  • Advanced Strategic Management Certificate - Brightline
  • Customer Service Management Certified (CSM) - 2018
  • Certified Change Management Professional (CCMP) - Brightline
  • ATD Master Trainer Program Certification - 2021
  • Six Sigma Green Belt Certification – Ironclad Systems
  • CompTIA Network+
  • Business Process Management Certification – 2017
  • Certified Conflict Resolution Specialist (CCRS) - Brightline

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