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Skills

  • Report writing
  • Problem resolution
  • Training program development
  • Team Leadership
  • Financial report analysis
  • Project management
  • Performance metrics evaluation
  • Relationship development
  • Cross-functional team leadership
  • Interpersonal and written communication

Work Experiences

  • Various events, such as tradeshows, seminars, and workshops, were used to engage prospects and customers.
  • Oversaw a group of 8 system associates who dealt with the department's daily and complex requirements.
  • Assessed employee performance over a 18 months period and provided constructive feedback to help them improve.
  • Was able to effectively respond to customer requests via phone and email, as well as answer questions and inquiries.
  • Welcomed new members and established and updated memberships in Harbor & Co. Category programs.
  • Double-checked the data's accuracy and integrity.
  • Identified standard areas in need of improvement and implemented category program, resulting in a 7% increase in productivity.
  • Created process and initiative reports on a regular basis to evaluate performance, adjust strategies, and keep operations agile and sustainable.
  • Created multi-threaded admin web applications based on standard.
  • Copied, logged, and scanned supporting documents before filing everything in the client's files.

Summaries

  • Within Miscellaneous, senior Franchise Manager and outstanding performer in risk assessment and process improvement.
  • With 18 years of customer service experience, Franchise Manager is insightful.
  • Dedicated to providing high-quality services and products.
  • Strengths in forming and maintaining relationships with a wide range of stakeholders in fast-paced, dynamic environments.
  • Top-producing salesperson and industry expert in Miscellaneous.
  • Expertise in technology and product development.
  • Composed persona with a strong sense of motivation.
  • Among his accomplishments is the creation of a process app for use in the category industry.
  • Dynamic communicator who consistently outperforms company goals and expectations.
  • Demonstrated ability to develop and manage exceptional teams in order to meet and exceed challenging goals.

Accomplishments

  • Collaborated with team of 4 in the development of system.
  • Developed standardized procedures manual which was adopted by 16 locations, streamlining processes and boosting efficiency by 83%.
  • Implemented customer loyalty program across 7 franchises, increasing repeat business by 38%.
  • Directly oversaw the successful launch of 16 new franchise locations, achieving 20% higher-than-projected first-year revenue.
  • Applied Salesforce to automate routine financial reporting tasks, cutting administrative workloads by 82% and ensuring accuracy.
  • Implemented sustainable and cost-saving business practices across 7 locations, contributing to environmental impact reduction by 29%.
  • Collaborated with legal and compliance teams to update franchise agreements, ensuring compliance with new regulations and saving 16 hours in legal reviews.
  • Steered business development strategies resulting in the acquisition of 9 new franchisees in 2021.
  • Resolved product issue through consumer testing.
  • Piloted new profit-sharing model that incentivized franchisees, achieving 81% revenue increase over 18 months.

Affiliations

  • Association for Computing Machinery
  • American International Franchise Research Foundation
  • American Society of Safety Professionals
  • Retail Industry Leaders Association (RILA)
  • Society of Human Resource Management
  • Project Management Institute
  • International Franchise Association (IFA)
  • Franchise Growth and Development Council (FGDC)
  • American Medical Informatics Association
  • National Franchise Lawyers Association (NFLA)

Certifications

  • Certified Franchise Governance Professional (CFGP) by standard
  • Certified Supply Chain Professional (CSCP) by metric
  • Salesforce
  • Certificate in Transformational Management Support Techniques by Cedar Works
  • Franchise Finance Fundamentals Certification - Vantage
  • First Aid/CPR Certified
  • Franchisee Training Program Development Certificate by framework
  • Leadership & Influence Certificate from Brightline
  • Franchise Development and Execution Certified (FDEC) by system
  • Certified Project Manager (CPM) by Project Management Free Lancers (PMFL)

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