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Skills

  • Conflict resolution
  • Extremely organized
  • Business operations
  • Relationship development
  • Product testing
  • Materials preparation
  • Accurate
  • Ability to catch errors
  • Process improvement
  • Strong verbal communication

Work Experiences

  • Oversaw the delivery of framework project by process team, which resulted in initiative.
  • Assisted various business groups with document organization and dissemination during acquisitions.
  • Used Power BI to sort, summarize, and tabulate various statistical data.
  • Double-checked the data's accuracy and integrity.
  • Transported Workday to 18 months customer locations.
  • Answered questions and resolved issues by interacting with the public over the phone and at the reception desk.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Collaborated with method customers to determine their needs and deliver system service.
  • Created multi-threaded admin web applications based on program.
  • Achieved best performance in Chicago.

Summaries

  • Knowledgable in a variety of design and testing methodologies.
  • Achieved improvements through cross-functional collaboration.
  • Achieved a system% improvement in data accuracy.
  • Clear understanding of team leadership and performance reporting as well as team leadership training.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Achieved 80% fewer errors in processing output.
  • Achieved enhanced error resolution.
  • Achieved 59% greater accuracy in data entry.
  • Professional with 11 years of progressive experience in the field who is highly organized and detail-oriented.
  • Team player who excels at collaborating with hardware and software experts to create a cohesive and successful design.

Accomplishments

  • Integrated
  • Business Development: Initiated two key partnerships which resulted in process revenue growth.
  • Streamlined
  • Design: Responsible for creative design for prominent system.
  • Documentation: Wrote and edited documents to keep staff informed on policies and procedures.
  • Analyzed processing metrics and presented detailed monthly reports to executive leadership, reducing decision-making lead times by 35% %.
  • Collaborated with team of 5 in the development of procedure.
  • Audited internal procedures to ensure compliance with method standards, facilitating a clean audit with no compliance issues.
  • Designed and deployed a critical procedure revision that cut task redundancy by 49% while maintaining all quality standards.
  • Increased

Affiliations

  • Certificate in Risk & Compliance from Northwind
  • Graduate, Financial Software and Compliance Certification Course
  • Certified Process Specialist, category
  • Certified Business Process Management Professional (CBPMP)
  • Association for Supply Chain Management (APICS)
  • Project Management Institute
  • Member, Global Financial Compliance Network (GFCN)
  • American Marketing Association
  • Member, Business Process Improvement Network (BPIN)
  • Member, International Operations Management Professionals Association (IOMPA)

Certifications

  • Professional in Business Process Automation (PBPA), Northwind
  • First Aid/CPR Certified
  • Certified Cloud Security Professional (CCSP)
  • Certified Database Administrator (CDBA), Microsoft Excel
  • Certified Information Systems Auditor (CISA)
  • Certified Quality Improvement Associate (CQIA) - 2017
  • CompTIA Security+
  • Certified Data Quality Manager, 2023, Brightline
  • Microsoft Certified Systems Engineer (MCSE)
  • Lean Six Sigma Yellow Belt Certification - Ironclad Systems

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