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Skills

  • Project organization
  • Team management
  • Supervision
  • Customer service
  • Documentation and reporting
  • Team building
  • Process improvement
  • Bookkeeping
  • Shorthand writing
  • Organization

Work Experiences

  • Managed a multi-line telephone system that handled over 12 calls per day on my own.
  • Was in charge of inventory management, which included materials monitoring, ordering or requisitioning, and stocking or restocking supplies.
  • Achieved Top Performer for outstanding customer service.
  • Adapted to new CRM software.
  • Contributed to monthly reporting by providing data on visitor and call volumes to support managerial decisions.
  • Achieved punctual starts for 76% of events.
  • Communicated emergency procedures to visitors.
  • Achieved process% compliance rate.
  • Became a go-to resource during peak periods.
  • Coordinated with janitorial staff to ensure reception area cleanliness standards were upheld, contributing to a more professional work environment.

Summaries

  • Detail-oriented Reception Technician with experience in planning, managing and coordinating corporate events.
  • Professional Receptionist with experience in administrative support and customer service.
  • Data entry, database management, and scheduling are all skills that have been honed.
  • Proven track record of initiative, process improvement, and procedure adherence.
  • With strong planning, problem-solving, and communication skills, I am extremely efficient and accurate.
  • Calendar management, scheduling, data entry, and database administration are all areas where she shines.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the initiative business.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Having a strong grasp of project management, client relations, and Power BI.

Accomplishments

  • Proactively monitored front desk supplies and resources, ensuring consistent availability and reducing downtime across critical operations.
  • Tracked customer satisfaction rates by conducting real-time surveys, resulting in actionable insights and strategic improvements that elevated service benchmarks by 49%.
  • Provided detailed monthly reports on visitor and call volumes, resulting in more informed managerial decisions and identifying areas for resource allocation optimization.
  • Documented and resolved system which led to standard.
  • Solved client issues on the spot with custom-tailored solutions, maintaining a client satisfaction rate of 44%. Achieved notable improvements in client retention.
  • Collaborated with internal departments to create a seamless meeting room booking system, improving overall team productivity by ensuring a 44% reduction in scheduling conflicts.
  • Adhered to strict confidentiality protocols while managing sensitive client data, ensuring compliance with regulatory standards and maintaining proficiency in data protection practices.
  • Collaborated with team of 14 in the development of system.
  • Resolved product issue through consumer testing.
  • Managed appointment scheduling using SAP, consistently maintaining a robust scheduling system that reduced booking errors by 21%. Achieved a near-perfect appointment adherence rate.

Affiliations

  • Lions Club
  • American Medical Informatics Association
  • American Society for Industrial Security (ASIS) - Membership
  • Project Management Institute
  • Association for Computing Machinery
  • Certified Information Privacy Professional (CIPP) Membership
  • National Association of Professional Receptionists (NAPR)
  • Information Technology Association for Office Management
  • Association for Supply Chain Management (APICS)
  • Customer Support and Administrative Assistance Network

Certifications

  • Certified Customer Service Professional (CCSP)
  • Certified Administrative Professional (CAP)
  • Certified Receptionist Specialist (CRS)
  • CompTIA Security+
  • Microsoft Certified Systems Engineer (MCSE)
  • First Aid and CPR certification - procedure
  • Certified Public Accountant
  • Certified File Clerk Specialist (CFCS)
  • OSHA 10-Hour General Industry Certification
  • First Aid/CPR Certified

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