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Skills

  • Scheduling
  • Cross-departmental collaboration
  • Organization
  • Problem resolution
  • Relationship development
  • Application trend analysis and reporting
  • Event feedback analysis and improvement
  • Mail handling
  • MS Office
  • Communications

Work Experiences

  • Conducted sessions in the past year.
  • Complied with FERPA regulations.
  • Evaluated method and category data in order to provide customers with appropriate answers to process questions.
  • Attracted 12 attendees.
  • Analyzed feedback from admissions events to identify improvement areas, leading to enhanced event satisfaction rates by 74%.
  • Collaborated with the IT department.
  • Collaborated with university departments to ensure incoming students received all necessary onboarding materials prior to orientation.
  • Wrote professional memos, letters, and marketing copy to support business objectives and growth.
  • Analyzed data from application trends to assist in the development of targeted recruitment strategies, resulting in a 34% increase in out-of-state applicants.
  • Planned metric staff's travel arrangements, including setting appointments and securing transportation and lodging.

Summaries

  • Achieved an accuracy rate of 22%.
  • Admissions Student Worker with a track record of successfully managing administrative challenges and assisting a great company in its growth.
  • Adept in managing social media for admissions, strategically boosting engagement and prospective student inquiries by 78% through targeted response strategies.
  • Analytically minded with a strong ability to interpret data trends related to recruitment and application strategies, resulting in measurable improvements of 59% in specific recruitment areas.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Strengths in risk assessment and vendor management backed up by Miscellaneous training.
  • Within Miscellaneous, senior Admissions Student Worker and outstanding performer in performance reporting and project management.
  • Hands-on professional with stakeholder engagement and workflow optimization abilities.
  • Professional who is well-organized and attentive, with experience in administrative support.
  • Recognized for a strong work ethic and a willingness to work as part of a team.

Accomplishments

  • Developed onboarding resources for new admissions student workers that reduced training time by 36% and improved their early-stage performance.
  • Designed and implemented feedback surveys for campus tours, using the data to improve tour content and increase satisfaction scores by 15%.
  • Maintained applicant documentation in compliance with FERPA, ensuring 100% accuracy in confidential record management.
  • Analyzed enrollment data to help create recruitment strategies, contributing to a 43% increase in admitted students from diverse locations.
  • Trained new student workers in admissions office procedures, helping to increase operational efficiency by 83% within the first the past year.
  • Collaborated with team of 15 in the development of standard.
  • Developed and maintained a frequently asked questions database for admissions, reducing repetitive inquiries by 58%.
  • Collaborated in organizing initiative, an orientation event attended by over 10 prospective students and families.
  • Developed new resource materials to assist prospective students with the application process, reducing common application errors by 70% over one year.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Affiliations

  • National Association of Student Employment Administrators
  • Toastmasters
  • American Association of Collegiate Registrars and Admissions Officers (AACRAO)
  • American Medical Informatics Association
  • Phi Theta Kappa Honor Society
  • Student Employment Leadership Program
  • National Association of Social Workers
  • Student Advisory Committee for Admissions
  • Rotary International
  • Campus Leadership and Involvement Conference Attendee

Certifications

  • TalentLMS Student Onboarding Admin Certification (with focus on Salesforce)
  • First Aid/CPR Certified
  • Microsoft Office Specialist (MOS) - Excel and Access
  • Project Management Professional (PMP)
  • Google Certified Professional Cloud Architect
  • Certified CRM Administrator (with focus in HubSpot)
  • Apple Certified Associate (ACA)
  • ServSafe
  • Certified PeopleSoft Campus Solutions Professional
  • Rave Mobile Safety Certification for Higher Education Professionals

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