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Skills

  • Communications
  • Cross-departmental collaboration
  • Mail handling
  • Business operations
  • Relationship development
  • Campus tour management
  • Collaboration with marketing teams
  • Customer service
  • Fee waiver processing
  • Admissions file system management

Work Experiences

  • Contributed to a 85% increase in campus visit conversions.
  • Compiled a guide for easier navigation through workflow optimization.
  • Accurately entered student information into QuickBooks.
  • Analyzed feedback from admissions events to identify improvement areas, leading to enhanced event satisfaction rates by 74%.
  • Collaborated with the IT department to troubleshoot issues with the online application portal and ensured a 53% user satisfaction rate during the cycle.
  • Assisted during peak admissions season.
  • Maintained adequate stock levels in the office by restocking supplies and placing purchase orders.
  • Collaborated with the financial aid office.
  • Assisted over 15 prospective students.
  • Answered phone calls from clients, vendors, and a variety of other callers looking for information.

Summaries

  • Personable Admissions Student Worker with a track record of increasing workplace communication and coordination effectiveness.
  • Achieved a 24% conversion rate from campus visits to completed applications.
  • Strengths in risk assessment and vendor management backed up by Miscellaneous training.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Capable Admissions Student Worker with 2 years of system office support experience.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • With an organized approach and strong multitasking abilities, dedicated to maximizing customer satisfaction and exceeding business objectives.
  • Analytically minded with strong data interpretation skills.
  • Extensive experience in standard office administration and related positions.
  • Adept at organizing virtual information sessions on platforms like Jira, connecting with over 5 prospective students in two years to showcase the school’s offerings.

Accomplishments

  • Coordinated virtual info sessions, successfully engaging over 7 prospective students in Jira sessions.
  • Streamlined communication between admissions staff and faculty by developing an internal scheduling tool, reducing missed meetings by 66%.
  • Participated in admissions committee evaluations, providing detailed notes that helped streamline decision-making for over 10 applications.
  • Successfully partnered with the financial aid office to distribute scholarship materials, helping 37% of admitted students qualify for aid.
  • Developed onboarding resources for new admissions student workers that reduced training time by 36% and improved their early-stage performance.
  • Worked alongside the marketing team to design visual recruitment content that improved engagement rates on digital platforms by 37%.
  • Collaborated with high school counselors to conduct targeted recruitment presentations, increasing incoming applications from Seattle by 16%.
  • Provided excellent customer service to prospective students and their families during open house events, securing favorable feedback.
  • Trained new student workers in admissions office procedures, helping to increase operational efficiency by 83% within the first the past year.
  • Promoted cross-functional collaborations, resulting in a category for the admissions office and smoother onboarding process for new students.

Affiliations

  • Rotary International
  • University Website Content Managers Group
  • Student Employment Leadership Program
  • Toastmasters
  • University Ambassadors Association
  • Association of Information Technology Professionals
  • Phi Theta Kappa Honor Society
  • National Student Employment Association
  • Alpha Beta Gamma Business Honor Society
  • National Association of Social Workers

Certifications

  • Certified Admissions Coordinator
  • ServSafe
  • Certified Information Systems Auditor (CISA) - Education Sector Focus
  • Cisco Certified Network Associate (CCNA)
  • Certified Data Entry Operator (CDEO) for Academic Institutions
  • Banner Student Information System (SIS) Training Certification
  • Certified Business Analysis Professional (CBAP)
  • Professional Certificate in University Student Admissions Systems
  • National Association for College Admission Counseling (NACAC) Admission Leadership Certification
  • Certified Student Ambassador Program Coordinator

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