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Skills

  • Insurance billing
  • Community outreach expert
  • Case progress monitoring
  • Communication with law enforcement
  • Client emotional well-being improvement
  • MS Office
  • Emergency response training
  • Cross-Agency Collaboration
  • Violence prevention
  • Patient-centered care

Work Experiences

  • Advocated for trauma-sensitive terminology.
  • Collaborated with local shelters to secure emergency housing for 15 at-risk survivors, preventing an estimated 70% increase in homelessness across the region.
  • Achieved results during 2023.
  • Collaborated with community organizations.
  • Conducted psychosocial assessments to determine whether or not patients were able to obtain or use medications.
  • Saved money by developing functional solutions to system problems.
  • Learned cross-functional collaboration and data analysis to help with office needs.
  • 19% achieved employment within 18 months.
  • Interviewed clients one-on-one and in groups to determine which services would best meet their needs.
  • Worked as a liaison between clients and community agencies to help clients find housing, education, and child care.

Summaries

  • Accomplished and focused advocate, having secured over $14 in grant funding to ensure long-term continuity of necessary domestic violence support programs.
  • Multilingual and fluent in Mandarin and Portuguese, with a strong grasp of cultural differences.
  • Achieved results within 6 months.
  • Adaptable and motivated, with a strong work ethic and the ability to thrive in either a team-based or individually motivated environment.
  • Compassionate Social Worker with 18 years of experience working in hospital settings.
  • 36% transitioned into the workforce within the past year.
  • Motivating leader who has built and managed metric teams in the past.
  • Achieved results in 2018.
  • Knowledge of Asana in depth, as well as cross-functional collaboration and performance reporting abilities.
  • Stakeholder engagement in program settings and vendor management in workflow optimization settings.

Accomplishments

  • Developed a housing stability program that reduced homelessness among survivors by 68% within one year.
  • Coordinated with local nonprofits and government agencies to create a grant-funded survivor outreach program, employing HubSpot to expand reach by 23%.
  • Assisted survivors in preparing statements for court, resulting in a 2% increase in successful custody and protection order outcomes.
  • Collaborated with pro bono legal representation to secure emergency protection orders, increasing filings by 28% in three years.
  • Provided support to LGBTQ+ survivors of domestic violence, resulting in a 48% increase in access to inclusive shelter services.
  • Facilitated survivor support groups, leading to a 51% increase in group participation and long-term retention.
  • Consulted with legislators on state bills regarding protection orders, helping push forward 2 pieces of survivor-focused legislation in 2016.
  • Created a trauma-informed training program for first responders, increasing appropriate handling of domestic abuse incidents by 63%.
  • Counseled survivors on economic empowerment techniques, resulting in a 52% rise in survivors gaining employment post-program.
  • Developed a bilingual advocacy program that expanded access to resources for non-English speaking survivors by 81%.

Affiliations

  • Volunteer Advocate, Domestic Violence Intervention Services (DVIS)
  • Fellowship Recipient, Survivor Advocacy Development Program at Vantage
  • Certified Crisis Counselor, National Domestic Violence Hotline
  • Facilitator, Monthly Trauma-Informed Care Groups at Lakeside Partners
  • Affiliate, Women’s Law Network Committee
  • Volunteer, State Coalition Against Domestic Violence for Massachusetts
  • Member, Society for Social Work Leadership in Health Care (SSWLHC)
  • Graduate, Domestic Violence Advocacy Training at Ironclad Systems
  • Participant, Housing Rights Advocacy Group 2018
  • Participant, Trauma-Informed Care Workshops conducted by Harbor & Co.

Certifications

  • Care Coordination and Advocacy for Survivors - Family Justice Center Training Institute (FJC)
  • Certified Public Accountant (CPA)
  • 40-Hour Domestic Violence Advocacy Training — National Coalition Against Domestic Violence (NCADV)
  • SAP Certified Application Associate
  • Community Resiliency Model (CRM) Certification - Trauma Resource Institute
  • Cisco Certified Internetwork Expert (CCIE)
  • Certified Domestic Violence Counselor (CDVC) - category
  • Domestic Violence Advocate Certification - National Organization for Victim Assistance (NOVA)
  • Non-Violent Crisis Intervention (NCI) Certification - Crisis Prevention Institute (CPI)
  • Sexual Assault Counselor Certification - category

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