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Skills

  • Travel planning
  • Multi-line phone proficiency
  • Transcription and dictation
  • Budget tracking and financial reporting
  • Customer relations and communications
  • Scheduling
  • Business correspondence
  • Data entry
  • Writing reports
  • Office management

Work Experiences

  • Effectively interacted with Area Secretary and Area Secretary, took detailed notes, and distributed minutes to all attendees in one year meetings.
  • Created new filing and organizational procedures that helped the company save $2 per two years in labor costs.
  • Wrote internal memos and external correspondence for senior management and double-checked all paperwork for errors.
  • Maintained adequate stock levels in the office by restocking supplies and placing purchase orders.
  • Organized, opened, and routed incoming mail and deliveries to assist senior leaders in responding quickly to business and customer needs.
  • Was in charge of all domestic and international travel arrangements and reservations, resulting in a 4% reduction in the company's travel expenses.
  • Wrote extremely precise internal and external letters and memos.
  • Improved customer service ratings by 5% by training 5 new employees on proper phone handling techniques.
  • Wrote and proofread memos, letters, and reports to ensure that they were error-free.
  • Oversaw 14 calendars in order to coordinate meetings, appointments, and events strategically.

Summaries

  • Incoming records, file transfers, and destruction orders are all handled by this department.
  • Outgoing and well-organized, with exceptional coordination and interpersonal skills.
  • Ability to work independently or in a team environment with a self-motivated work ethic.
  • Area Secretary with 18 years of experience assisting with category program coordination and implementation.
  • Expert at locating and resolving inconsistencies.
  • Demonstrated ability to solve analytical problems and increase operational efficiency.
  • Expertise in diplomatic and professional communication, time management, and multitasking.
  • Dedicated to keeping track of program data, creating program reports, and data analysis.
  • Precise and well-organized, with a thorough understanding of procedure offices and QuickBooks applications.
  • Astute Administrative Assistant focused on streamlining processes to improve data retrieval and storage, reduce physical storage requirements, and ensure the security of all data.

Accomplishments

  • Documented and resolved metric which led to framework.
  • Acted as the primary contact for 10 external vendors, ensuring timely and cost-effective contract renewals.
  • Collaborated with team of 16 in the development of standard.
  • Coordinated updates to office-wide communication systems, improving response rates among key personnel by 32%.
  • Consolidated expenses for travel and client meetings, reducing budgeting discrepancies by 54% through better vendor management.
  • Implemented a performance tracking system for administrative tasks, leading to a 55% increase in task completion within set deadlines.
  • Spearheaded a cross-functional collaboration that introduced automated booking systems, reducing manual workload by 37%.
  • Reviewed and updated office operational protocols, increasing workflow efficiency by 16% over a 6 months period.
  • Provided administrative support for planning key industry events, which saw an increase in initiative/engagement by 15%.
  • Delivered actionable financial insights during regular budget meetings, resulting in cost-saving decisions worth 14.

Affiliations

  • Software User Group for Administrative Professionals Asana 2019
  • Lions Club
  • Community College Business Administrative Support Program Advisory Committee 2018
  • Certified Travel Advisor (CTA), metric
  • Local Chamber of Commerce Seattle
  • Toastmasters International 2015
  • Corporate Governance & Compliance Association (CGCA)
  • American Society of Administrative Professionals (ASAP)
  • American Medical Informatics Association
  • Association for Talent Development (ATD)

Certifications

  • SHRM Certified Professional (SHRM-CP) by SHRM
  • Cisco Certified Network Associate (CCNA)
  • Certified Public Accountant
  • Certified Administrative Professional (CAP) by IAAP
  • First Aid/CPR Certified
  • Notary Public Commission Certification
  • CompTIA Network+
  • Certified ScrumMaster (CSM) by Scrum Alliance
  • Customer Relationship Management (CRM) Certification – SAP
  • Certified Data Management Professional (CDMP) by DAMA International

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