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Skills

  • Paperwork drafting
  • Employee timesheet processing
  • Payroll and budgeting
  • Calendar and scheduling management using SAP
  • AP/AR proficiency
  • Customer and client relations
  • Customer relations and communications
  • Writing reports
  • Office management
  • Data entry

Work Experiences

  • Acted as a liaison between clients and vendors, maintaining open lines of communication.
  • Accelerated project completion by 60%.
  • Kept track of office supplies by checking inventory and ordering new supplies as needed.
  • Created a new data management system that reduced data retrieval time by 12%.
  • Took and managed incoming and outgoing calls, as well as recording and distributing accurate messages to the office staff.
  • Was always looking for ways to make daily operations, client communications, recordkeeping, and data entry more efficient.
  • Identified and suggested improvements to existing processes in order to improve accuracy, efficiency, and service quality.
  • Effectively interacted with Area Secretary and Area Secretary, took detailed notes, and distributed minutes to all attendees in one year meetings.
  • Used process improvement and project management to quickly resolve framework issues, effectively reducing customer complaints by 14%.
  • Wrote extremely precise internal and external letters and memos.

Summaries

  • Offering 4 years of experience in customer relations management.
  • Precise and well-organized, with a thorough understanding of procedure offices and QuickBooks applications.
  • Manages multiple projects at the same time with a high level of accuracy.
  • Expert at multitasking in a fast-paced environment.
  • Dedicated team member with excellent organizational skills and a keen eye for detail.
  • Jira expert with exceptional performance reporting and typing abilities.
  • Capable of gathering and organizing specific data as well as converting documents into the desired formats.
  • Positive, upbeat team player with superior clerical knowledge and a can-do attitude.
  • Extensive data collection and extraction experience.
  • Outstanding leadership abilities, as well as expertise in streamlining workflow to maximize employee strengths.

Accomplishments

  • Implemented a new document management system, shortening project proposal review times by 80% and reducing errors.
  • Collaborated with team of 16 in the development of standard.
  • Acted as the primary contact for 10 external vendors, ensuring timely and cost-effective contract renewals.
  • Spearheaded a cross-functional collaboration that introduced automated booking systems, reducing manual workload by 37%.
  • Led office training programs for new staff, reducing onboarding process time by 16 days.
  • Handled executive-level travel arrangements with a first-time document accuracy rate of 24%, ensuring smooth coordination.
  • Facilitated 16 high-priority meetings per month, ensuring all follow-up tasks were communicated promptly and executed efficiently.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Reduced office downtime by implementing a backup system for digital communications, leading to zero operational interruptions during framework.
  • Authored and distributed monthly newsletters to 13-person team, increasing departmental awareness of upcoming strategic initiatives.

Affiliations

  • Association for Computing Machinery
  • American Society of Administrative Professionals (ASAP)
  • Society for Human Resource Management (SHRM) Member
  • Jaycees
  • Society of Government Meeting Professionals (SGMP)
  • Certified Office Management Specialist (COMS), category
  • Project Management Institute
  • Community College Business Administrative Support Program Advisory Committee 2018
  • Business Continuity Institute (BCI) - Member
  • American Marketing Association

Certifications

  • ServSafe
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Cisco Certified Internetwork Expert (CCIE)
  • Project Management Professional (PMP) by framework
  • Project Management Professional (PMP)
  • Certificate in Digital Marketing Strategy by Northwind
  • Adobe Certified Professional in HubSpot by Adobe
  • SHRM Certified Professional (SHRM-CP)
  • CompTIA Network+
  • Certified Office Manager by National Association of Certified Office Managers

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