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Skills

  • Time management and prioritization
  • Documentation and control
  • Sage 50 US
  • Exceptional attention to detail
  • Filing and data archiving
  • Payroll and budgeting
  • Program files maintenance
  • Sorting and labeling
  • Business correspondence
  • Records management

Work Experiences

  • Conducted extensive research using a variety of resources to assist professional staff with routine and special project tasks.
  • Directed phone calls, guests, and mail to the appropriate staff members.
  • Answered a multi-line phone system and transferred callers to the appropriate department or staff member by 13 ring.
  • Maintained adequate stock levels in the office by restocking supplies and placing purchase orders.
  • Acted as a liaison between clients and vendors, maintaining open lines of communication.
  • Oversaw 2 calendars in order to coordinate meetings, appointments, and events strategically.
  • Handled phone and email correspondence, made copies, and handled incoming and outgoing mail and faxes as part of my administrative duties.
  • Provided program software support and training to the entire office, including troubleshooting and optimization.
  • Answered phone calls from clients, vendors, and a variety of other callers looking for information.
  • Transcribed and organized information to aid in the preparation of speeches and presentations.

Summaries

  • Committed to high-quality organization and office management, as well as problem-solving skills.
  • ServiceNow expert with exceptional strategic planning and typing abilities.
  • Expert at multitasking in a fast-paced environment.
  • Team player who is knowledgeable in workflow optimization and stakeholder engagement.
  • Experienced in balancing high-volume inquiries with administrative requirements for a 4-person team.
  • Elementary Secretary delivers key clerical support to internal teams, customers, vendors, and other stakeholders in an efficient and accurate manner.
  • Data analysis and project management are examples of areas of expertise.
  • Dedicated to keeping track of program data, creating category reports, and workflow optimization.
  • Dedicated Administrative Assistant with a strong track record of anticipating professional needs and proactively identifying and resolving issues.
  • Calendar management, scheduling, data entry, and database administration are all areas where she shines.

Accomplishments

  • Facilitated a program by organizing food services, transportation, and vendor services for a smooth and successful event.
  • Organized and updated the school directory for 2020, ensuring full staff/student contact information accuracy.
  • Created a communication workflow to improve response time to parent inquiries, pushing satisfaction rates up by 48%.
  • Coordinated school supply procurement, leading to a 64% reduction in costs through effective vendor negotiations.
  • Processed, filed, and updated student registration records for 11 students, maintaining complete data compliance.
  • Assisted in the weekly preparation and distribution of classroom materials to over 2 teachers, ensuring all necessary supplies were provided efficiently.
  • Improved office efficiency by implementing a centralized digital scheduling system for 14 staff members, reducing scheduling conflicts by 50%.
  • Managed the logistics and communication for a school-wide event for 12 attendees while staying within a limited budget of 4.
  • Documented and resolved initiative which led to standard.
  • Ensured accurate and timely distribution of progress reports to parents by establishing an automated email system, boosting on-time delivery by 77%.

Affiliations

  • National Association of Social Workers
  • PTA Board Member and Administrative Liaison method
  • American Marketing Association
  • Completed First Aid and CPR Certification Training with Cedar Works
  • Educational Office Professionals of Georgia
  • National Board for Professional Teaching Standards - Support Staff Group
  • Council for Exceptional Children (CEC) - Administrative Professionals Division
  • Toastmasters
  • Rotary International
  • Elementary School Administrative Professionals Network (2024)

Certifications

  • Certified Records Manager (CRM) - procedure
  • Basic First Aid Certification - process
  • Payroll Compliance Practitioner (PCP) Certification - standard
  • SHRM Senior Certified Professional (SHRM-SCP)
  • SHRM Certified Professional (SHRM-CP)
  • Certified Conflict Manager for Schools (CCM-S) - program
  • Microsoft Certified Systems Engineer (MCSE)
  • Confidentiality and Records Management in Educational Institutions - 2020
  • Project Management Professional (PMP)
  • Salesforce

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