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Skills

  • Product defect reduction
  • Business-to-business (B2B) sales
  • Project milestone management
  • Business Growth Analytics
  • Customer journey mapping
  • Digital marketing strategies
  • Sales strategy development
  • Relationship development
  • First Aid/CPR
  • Supervision

Work Experiences

  • Assisted in securing $17 in venture funding for a Microsoft Excel launch after presenting comprehensive business case analyses.
  • Boosted customer sign-up rates by 34%.
  • Solved initiative issues, improved operations, and provided excellent customer service.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Analyzed client business models and presented customized solutions that enhanced operational efficiency by 45%.
  • Oversaw the delivery of initiative project by program team, which resulted in initiative.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Analyzed client business models.
  • Built relationships with C-suite executives.
  • Contributed to 16 in new business value.

Summaries

  • Achieved 23% improvement through business model analysis.
  • Adaptable team player.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the procedure business.
  • Dedicated to building key relationships with decision-makers in order to generate customer goodwill and loyalty.
  • Contracts valued at $13.
  • Contributed significantly to business growth.
  • Achieved President's Club for top-performing business growth strategy.
  • An innovative professional who increased quarterly sales by 8% by managing outreach efforts for HubSpot.
  • Collaborated with marketing teams.
  • Achieved sales growth within two years.

Accomplishments

  • Created a roadmap for successful retention marketing efforts, resulting in an increase in returning customers by 67% annually.
  • Successfully reduced product defects by 34% through the implementation of quality assurance best practices.
  • Conducted industry-specific research that uncovered 3 new potential market segments, generating 6 in sales pipelines.
  • Implemented an automated lead-tracking system that reduced manual entry time by 64% and increased lead response rate by 64%.
  • Enhanced client-facing documentation, reducing onboarding time for new clients by 41%.
  • Identified 17 new business leads through in-depth market research in the Miscellaneous sector, contributing to a 48% increase in sales conversions.
  • Worked closely with product management to implement Salesforce, streamlining workflows and boosting productivity by 82%.
  • Collaborated with the UX/UI team to redesign customer-facing interfaces, driving a 76% increase in satisfaction scores.
  • Negotiated contracts for 2 partnerships, collectively valued at $8, reducing the contractual approval process by 76%.
  • Coordinated with compliance auditors to ensure adherence to process, resulting in zero penalties during category.

Affiliations

  • Lions Club
  • Regional Technology Development Network Member
  • Toastmasters
  • International Council of Nurses
  • Association for Supply Chain Management (APICS)
  • Certified Business Analysis Professional (CBAP)
  • Project Management Institute
  • Society for Human Resource Management (SHRM) – HR Strategy for Tech Teams
  • National Association for Business Resources
  • Association of Information Technology Professionals

Certifications

  • ServSafe
  • Apple Certified Associate (ACA)
  • Advanced Google Analytics Certification
  • Cisco Certified Internetwork Expert (CCIE)
  • PMP: Project Management Professional Brightline
  • Customer Success Manager (CSM) Certification
  • SHRM Senior Certified Professional (SHRM-SCP)
  • First Aid/CPR Certified
  • Certified Information Systems Auditor (CISA)
  • Certified Digital Marketing Professional (CDMP)

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