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Skills

  • Healthy meal preparation
  • Project oversight
  • Profit improvements
  • Immunizations
  • Patient satisfaction improvement
  • Therapy programs
  • Training and development
  • Wellness services
  • Confidential data handling
  • Employee Engagement and Morale Boosting

Work Experiences

  • Hired, trained, and supervised all employees, as well as providing direct supervision, ongoing staff development, and continuing education.
  • Cleaned up the pharmacy area by removing trash and straightening the counters.
  • Achieved 42% improvement in staff retention.
  • Was in charge of a group of 3 pharmacy technicians.
  • Redesigned patient access and back-office workflow processes, resulting in a system-wide staffing cost reduction of 7%.
  • Prepared monthly financial reports for the board of directors, including income statements, balance sheets, and cash flow statements.
  • Achieved a 41% compliance rate.
  • Collaborated with multidisciplinary teams to review and revise care plans as situations changed, leading to a 40% improvement in patient outcomes.
  • Created and implemented a leadership development, coaching, and team management model that resulted in employees being promoted to higher levels of responsibility.
  • Worked with the store manager to keep things running smoothly on a daily basis.

Summaries

  • Develop and lead an office staff that is productive and efficient.
  • Professional with experience in recruiting, training, and managing employees to provide exceptional resident services in the healthcare industry.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the program business.
  • Achieved a 38% decrease in non-compliance findings during audits by initiating a comprehensive review of home health operating procedures.
  • Adept at fostering a collaborative environment.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Achieved a 54% decrease in non-compliance findings.
  • Entry-level Pharmacy Manager with exceptional strategic planning and data analysis knowledge.
  • A gifted individual who speaks 15 languages fluently.
  • Achieved exceptional satisfaction records.

Accomplishments

  • Implemented a revised care coordination system that reduced scheduling conflicts by 42%, resulting in an increase in patient satisfaction.
  • Collaborated with local healthcare agencies to set up community partnerships that increased referral rates by 22% within several months.
  • Utilized standard to track patient progress, improving visibility for the care team and reducing reporting discrepancies by 77%.
  • Conducted assessments on high-risk patients, leading to early interventions that reduced hospitalization rates by 79% over two years.
  • Reduced operational costs by $7 through optimizing travel routes and decreasing overall mileage for home healthcare teams by 64%.
  • Instituted a new caregiver support program which led to an increase in caregiver retention rates of 42% over several months.
  • Led a multidisciplinary team in the development of a wound care protocol, reducing readmission rates by 40% after implementation.
  • Conducted quality assurance audits across 14 patient files, identifying and correcting compliance issues, improving audit accuracy by 80%.
  • Resolved product issue through consumer testing.
  • Monitored patient care metrics and implemented process improvements that reduced patient readmission rates by 38% in 2023.

Affiliations

  • National Association for Home Care & Hospice (NAHC) Member
  • Healthcare Financial Management Association (HFMA) - Member
  • Association for Computing Machinery
  • Participant, Interdisciplinary Care Professionals Roundtable
  • American Nurses Association (ANA) Professional Membership
  • Project Management Institute
  • Healthcare Quality and Safety Certification (CPHQ) – 2023
  • Member, American Association for Long-Term Care Nursing (AALTCN)
  • Active Member of Visiting Nurses Associations of America (VNAA)
  • Certificant, Certified Professional in Leadership in Home Health Medicine (CPLHHM)

Certifications

  • Certified Nursing Assistant (CNA) - Washington
  • Certified Hospice and Palliative Nursing Administrator (CHPNA) – National Board for Certification of Hospice and Palliative Nurses
  • Certified Home Health Aide (CHHA) – Oregon
  • Certified Public Accountant (CPA)
  • Certified Healthcare Manager (CHM) – Medical Group Management Association (MGMA)
  • Registered Nurse (RN) Licensure – standard
  • Cisco Certified Internetwork Expert (CCIE)
  • Salesforce
  • Cisco Certified Network Associate (CCNA)
  • Apple Certified Associate (ACA)

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