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Skills

  • Risk management processes and analysis
  • User interface understanding
  • Data Management
  • AAA experience
  • Inspection reviews
  • Public speaking
  • Dinner service planning
  • Document scanning
  • Order picking and processing
  • Clerical support

Work Experiences

  • Achieved the company's '100,000 Mile Club' with zero incidents.
  • Contacted customers to inform them of delayed delivery times, resulting in a 14% reduction in calls to support lines.
  • Assisted in maintaining compliance records for annual audits, ensuring the company met or exceeded framework standards during 2019 inspections.
  • Developed and nurtured strong customer relationships through interpersonal, active listening, and category skills.
  • Communicated clearly with dispatchers and Road Truck Drivers, providing up-to-date information such as estimated arrival times and current road conditions.
  • Conducted vehicle inspections, documenting any damage or issues in detailed reports prior to and after each shift.
  • Achieved Innovation Award for outstanding safety performance.
  • Achieved no penalties or infractions.
  • Achieved 20% faster vehicle inspections.
  • Adapted routes in real-time during road closures.

Summaries

  • Certified in the use of standard and initiative machinery.
  • Achieved President's Club for customer satisfaction.
  • Knowledgable in a variety of design and testing methodologies.
  • Among his accomplishments is the creation of a program app for use in the system industry.
  • Dynamic communicator who consistently outperforms company goals and expectations.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Customer service, route management, and freight documentation are all areas where this person excels.
  • Exceptional awareness of changing road and traffic conditions.
  • Dedicated to learning, growing, and succeeding in Transportation.

Accomplishments

  • Cut vehicle downtime by 51% by introducing a new predictive maintenance scheduling system.
  • Researched
  • Exceeded performance benchmarks by achieving 15% efficiency in loading and transporting oversized freight, leading the team in on-time deliveries.
  • Recorded
  • Recommended
  • Executed flawless delivery of high-priority shipments for Northwind, resulting in recurring business and 15% uplift in client retention.
  • Improved
  • Consulted
  • Won
  • Collaborated with team of 7 in the development of framework.

Affiliations

  • Jaycees
  • National Trailer Dealers Association (NTDA)
  • Eco-driving Certification by Brightline
  • Driver of the Year Award - 2016
  • Transportation Worker Identification Credential (TWIC)
  • Certified Logistics Associate (CLA) by Manufacturing Skill Standards Council (MSSC)
  • Fleet Manager Certification by Cedar Works
  • International Society of Transport Aircraft Trading (ISTAT) for Haul Operators
  • Certified Transportation Professional (CTP) by National Private Truck Council
  • Lions Club

Certifications

  • Microsoft Certified Systems Engineer (MCSE)
  • Forklift Operator Certification
  • Air Brake Endorsement
  • Certified Public Accountant
  • Tanker Endorsement (N-Endorsement)
  • Freight Reductions Management Training
  • CompTIA Network+
  • OSHA 10-Hour or OSHA 30-Hour Safety Certification
  • Commercial Driver’s License (CDL) - Class A or B
  • Cisco Certified Network Associate (CCNA)

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