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Skills

  • Heavy lifting
  • Operations management
  • Attention to detail
  • Bilingual in French
  • Customer relationship building
  • Customer service
  • Tax preparation
  • Accounts payable/receivable
  • Product ordering
  • Internal auditing

Work Experiences

  • Method was planned and carried out by me.
  • Kept customers and employees safe by quickly cleaning up spills and properly disposing of biological waste.
  • Kept track of all company inventory by monitoring multiple databases.
  • Responded quickly to customer concerns and resolved procedure issues using quality assurance and budget management.
  • Provided management with system updates on renewal progress, at-risk renewals, and renewal forecasts.
  • Effectively controlled the release of proprietary and confidential information for general client lists.
  • Identified
  • Worked with the parts department to get the parts I needed.
  • Reduced
  • Daily fuel inspections, including preloading and quality control, were something I helped with.

Summaries

  • Professional with over 15 years of experience in project management and process improvement initiatives across the enterprise.
  • Determined sales and marketing professional with 10 years of experience in process industry.
  • Dependable
  • Skills in quality assurance and stakeholder engagement are available.
  • Engaging Hostess Cashier with the ability to communicate and assist customers with menu selections.
  • Adaptable, tenacious, and capable project manager with over 9 years of experience leading teams, resolving conflicts, networking with prospects, and managing budgets to maximize profits.
  • a resourceful customer service specialist looking to apply her skills in an A/P or A/R role with a forward-thinking company.
  • Valuable and hardworking employee with a track record of converting cold calls into profitable sales relationships.
  • Adaptive quality assurance specialist who uses cutting-edge methods and techniques to boost productivity, customer satisfaction, and profits.
  • Dependable and courteous self-starter and team player seeking to apply previous experience to a standard position with a forward-thinking organization.

Accomplishments

  • Trained new team members in POS system operations, improving cash handling efficiency by 81%.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Received consistent top ratings from secret shoppers for excellent service and order accuracy, contributing to overall store performance.
  • Contributed to a more efficient shift turnover process, reducing checkout time by 13 minutes.
  • Received Top Performer for consistently exceeding monthly sales goals by 23% through upselling and outstanding customer service.
  • Reduced table turnover time by 2 minutes by proactively cleaning assigned sections, increasing overall restaurant revenue.
  • Improved accuracy of take-away order processing by 34%, minimizing complaints and ensuring repeat business.
  • Boosted overall dining experience satisfaction by engaging customers individually and remembering repeat guests' preferences.
  • Recognized for maintaining composure and handling multiple tasks during high-volume service periods, ensuring a seamless service.
  • Resolved customer disputes quickly, maintaining a 64% satisfaction rate, boosting retention rates.

Affiliations

  • Member of Women Chefs & Restaurateurs (WCR), 2017-Present
  • Participated in Crisis Management and De-escalation Techniques Training, 2016
  • Professional Waitstaff Association Member, 2024-Present
  • Part of Diversity and Inclusion Council at Ironclad Systems, 2015-Present
  • Part of Employee Training and Onboarding Team, 2017-Present
  • Completed Course on Restaurant Operations Optimization from ServiceNow, 2019
  • Food Handler Certification from program, Acquired 2018
  • Customer Service Excellence Award from Summit Group, 2016
  • Recognized Participant in Upselling Techniques Workshop by Beacon Labs, 2018
  • Hospitality Management Certification from Brightline, 2023

Certifications

  • Certificate in Hotel Revenue Management – eCornell
  • Certified Lead Host/Hostess - American Hospitality Academy (AHA)
  • Barista Skills Foundations Certification - Specialty Coffee Association
  • Customer Insights and Feedback Management Certificate - program
  • Food Handlers Card - Colorado Department of Public Health
  • ServSafe Alcohol Certification - National Restaurant Association
  • Host Responsibility Certificate - initiative Hospitality New Zealand
  • Dining Room Service (Table Etiquette and Protocol) - process
  • Nutrition and Menu Planning Certification - National Restaurant Association
  • Association for Project Management (APM)

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