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Skills

  • Proficiency in client relations
  • Territory Sales Experience
  • Time management
  • Client-focused
  • Financial records and processing
  • Creative problem solving
  • Customer satisfaction
  • Microsoft Office
  • Special Event Coordination
  • Contract negotiation/review/drafting

Work Experiences

  • On-site training was provided by me.
  • Observed customer behavior and checked shopping carts to prevent theft and forgotten items.
  • Quickly identified problems and alerted Hostess Cashier to any potential project delays.
  • Ensured
  • Made a decision.
  • Method was planned and carried out by me.
  • Worked with the parts department to get the parts I needed.
  • Effectively controlled the release of proprietary and confidential information for general client lists.
  • Improved locomotive material expense tracking by 13%.
  • In charge of day-to-day operations and equipment maintenance in the category department.

Summaries

  • Innovative
  • Motivated individual.
  • Determined sales and marketing professional with 10 years of experience in process industry.
  • Customer service, sales, and time management are all strong points.
  • Customer-focused, strategic-thinking salesperson with more than 20 years of experience in developing relationships, cultivating partnerships, retaining top accounts, and expanding profit channels.
  • Team-oriented, accountable leader with a meticulous eye for detail and a methodical approach.
  • Over 7 years of experience as a high-performing leader and operations manager, delivering successful improvements in business operations, profitability, and team development.
  • I worked on films that screened at Asians on Film Festival, Boston International Film Festival, Tri-Cities Fantastic Fest, and Mile High Horror Film Festival, among others.
  • A committed, tactical team builder and strategic planner seeking a position in account management or sales with a forward-thinking elevator service and construction firm.
  • Deadline-driven

Accomplishments

  • Assisted in coordinating and executing event seating for up to 13 guests, ensuring smooth operational flow.
  • Boosted overall dining experience satisfaction by engaging customers individually and remembering repeat guests' preferences.
  • Led end-of-day reconciliation of register, ensuring 28% error-free closing transactions.
  • Promoted seasonal specials and upsell menu items, increasing daily sales revenue by 38%.
  • Facilitated customer feedback collection and worked closely with the management to implement relevant improvements in service quality.
  • Exceeded sales goals for gift card promotions, increasing sales by 25% over the holiday season.
  • Processed an average of 12 customer transactions daily with 81% accuracy in cash handling and accounting.
  • Participated actively in staff performance reviews, offering feedback that increased team performance by 32%.
  • Implemented a table rotation system that balanced service demands during high traffic periods, leading to a more even workload.
  • Improved accuracy of take-away order processing by 34%, minimizing complaints and ensuring repeat business.

Affiliations

  • Customer Service Excellence Award from Summit Group, 2016
  • Volunteer at Local Hospitality Events/Conferences, Austin, 2016
  • Certified in Point of Sale (POS) System Management by framework, 2019
  • Active Participant in Meridian’s Employee Improvement Initiative, 2021
  • Certificate in Conflict Resolution Techniques, 2019
  • Professional Waitstaff Association Member, 2024-Present
  • Attended 'Restaurant Manager Training' Webinar Series by Brightline, 2019
  • Part of Employee Training and Onboarding Team, 2017-Present
  • Attendee of Annual Food and Hospitality Expo, 2015
  • Bilingual Customer Service Certification from Summit Group, 2016

Certifications

  • Certificate in Digital Payments and Financial Technologies - category
  • Certified Lead Host/Hostess - American Hospitality Academy (AHA)
  • Certified Reservations Specialist (CRS) - Reservation Sales Training
  • Allergen Awareness Certified - FARE (Food Allergy Research & Education)
  • Workplace Harassment Prevention Training in Hospitality - Cedar Works
  • Certified Hospitality Supervisor (CHS) - American Hotel & Lodging Educational Institute
  • Cash Handling Certificate - Retail Council of Denver
  • Certificate in Hotel Revenue Management – eCornell
  • Dining Room Service (Table Etiquette and Protocol) - process
  • Leadership Certification in Catering and Events - National Restaurant Association

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