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Skills

  • PTSD specialist
  • De-escalation techniques
  • MS Office
  • Case management proficiency
  • Process improvement
  • Social skills teacher
  • Anxiety disorder expertise
  • Biopsychosocial assessments
  • Relationship development
  • Conflict resolution and negotiation

Work Experiences

  • Kept track of client information on special flow sheets, noting suicidal warnings, sleep patterns, and restraints.
  • Aimed at addressing pre-emptive signs of behavioral issues in children.
  • Actively partnered with parents and key stakeholders.
  • Answered 2 calls per the past year to help customers with their questions and concerns.
  • Achieved a 18% decrease in off-task behaviors.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Was in charge of a caseload of 15 patients who had substance abuse issues as well as co-occurring Axis I and II disorders.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Oversaw the delivery of method project by system team, which resulted in program.
  • Solved process issues, improved operations, and provided excellent customer service.

Summaries

  • Behavior Coach proficient in motivational interviewing techniques.
  • Achieved results over 18 months.
  • Boosted progress tracking accuracy by 20%.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Exceptional at building meaningful relationships and devising effective short- and long-term plans to help clients achieve their objectives.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Within Miscellaneous, senior Behavior Coach and outstanding performer in client relations and strategic planning.
  • Achieved 50% reduction in behavioral escalations.
  • Achieved 17% skill acquisition increase in clients.
  • Accomplished results over three years.

Accomplishments

  • Led program-wide initiative on implementing sensory-friendly spaces for clients with autism, decreasing sensory-related behavioral escalations by 35%.
  • Collaborated with probation officers and social workers to create rehabilitation plans, leading to a 27% reduction in recidivism rates among formerly-adjudicated youth.
  • Led weekly staff training sessions on Crisis Prevention and Intervention (CPI), increasing staff confidence and decreasing crisis incidents by 54%.
  • Oversaw onboarding and training for newly hired behavior coaches, improving role efficacy and retention rates by 30% over 6 months.
  • Led structured conflict resolution workshops that helped students of diverse backgrounds, resulting in an overall improvement in both empathy and cooperation within their peer groups by 16%.
  • Collaborated with educational psychologists to develop trauma-informed classroom interventions, aiding in a 30% reduction in behavioral referrals.
  • Created and facilitated professional development workshops for educators on understanding and responding to diverse behavioral challenges, increasing classroom inclusivity scores by 37%.
  • Conducted over 15 family behavioral consultations and guided reformatting of home-based intervention strategies, improving family engagement and lowering crisis call rates by 70%.
  • Trained staff in motivational interviewing techniques, strengthening team skills in rapport-building and increasing client engagement by 45% by 2019.
  • Collaborated with team of 12 in the development of process.

Affiliations

  • Society of Pediatric Psychology (SPP)
  • American Medical Informatics Association
  • International Association of Administrative Professionals
  • Society of Clinical Child and Adolescent Psychology (SCCAP)
  • American Psychological Association (APA) – Division 33 (Intellectual and Developmental Disabilities)
  • Freemason
  • Society of Human Resource Management
  • National Alliance on Mental Illness (NAMI)
  • Learning Disabilities Association of America (LDA)
  • Positive Behavioral Interventions & Supports (PBIS) Network

Certifications

  • Microsoft Certified Systems Engineer (MCSE)
  • Certified Public Accountant (CPA)
  • Certified Compassion Fatigue Professional (CCFP)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Special Education Advocate Certification
  • Certified Clinical Trauma Professional (CCTP)
  • Behavioral and Cognitive Therapies Certification
  • Trauma-Informed Care Certification
  • Cisco Certified Network Associate (CCNA)
  • Apple Certified Associate (ACA)

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