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Skills

  • Multi-Task Management
  • Excel in method
  • Customer service excellence
  • Kennel cleaning and sanitizing methods
  • Inventory management
  • Contract auditing
  • Adobe Creative Suite expert
  • Excellent communication
  • Credit and collections
  • Weekly Payroll

Work Experiences

  • Aided in the refinement of the technical support process in order to improve customer service and support.
  • Made a proposal
  • Responded quickly to customer concerns and resolved program issues using performance reporting and risk assessment.
  • Was in charge of receiving, storing, transferring, and dispensing petroleum fuel products.
  • Consistently responded to customer service emails within the standard window for optimal response.
  • Reviewed production schedules, drawings, and materials to gain a better understanding of the job details prior to the start of the project.
  • Won
  • Installed and configured printers and scanners, as well as resetting default device passwords to prevent cyber attacks.
  • Recommendation
  • Effectively controlled the release of proprietary and confidential information for general client lists.

Summaries

  • Top-producing salesperson and industry expert in Computers Hardware.
  • Multilingual and fluent in Spanish and French, with a strong grasp of cultural differences.
  • Knowledgeable Technical Support Assistant with expertise in marketing and program development.
  • Technical Support Assistant with team leadership and performance reporting abilities.
  • Individual who is enthusiastic and capable of working in both a team and independently.
  • Proficient in promoting program by leveraging performance reporting and cross-functional collaboration knowledge.
  • Cross-functional collaboration in framework settings and risk assessment in performance reporting settings.
  • Exceptional at juggling multiple goals in order to maximize efficiency and influence positive outcomes.
  • Among his accomplishments is the creation of a procedure app for use in the method industry.
  • Initiative, program, and framework are all available.

Accomplishments

  • Collaborated closely with the software development team to address recurring bugs, reducing customer complaints by 48%.
  • Increased
  • Developed
  • Prepared
  • Proposed
  • Solved
  • Marketing: Implemented marketing strategies which resulted in category growth of customer base.
  • Fielded and resolved VPN connectivity issues, achieving a 18% issue resolution rate for remote users.
  • Developed and maintained a knowledge base that reduced unnecessary escalations by 27%, streamlining support workflows.
  • Process Improvement: Created new departmental procedures manual. Assessed organizational training needs.

Affiliations

  • Affiliate of the Virtual CISO Interest Group, ensuring compliance and security benchmarks for managing user permissions and account configurations in Workday.
  • Participant in the 'Global Tech Support Seminar' focusing on Tier-2 remote support strategies and enhancing efficiency in handling geographically diverse user bases.
  • Participant in ITIL Certified Professional Group, leveraging best practices in IT service management to improve workflow efficiency.
  • Certified Microsoft Office Specialist, delivering seamless integration and support for Microsoft-based systems during corporate onboarding events.
  • Involved with IT Asset Management Group through program, providing continual education on effective user account management and hardware setups.
  • Member of the Society of Customer Service Excellence (SCSE), specializing in using customer feedback loops for improving user experience by capturing insights from Computers Hardware.
  • Volunteer for method, providing technical assistance and mentorship to aspiring IT professionals in troubleshooting common VoIP and VPN issues.
  • Member of the Technical Support Specialist Volunteer Group with Brightline, where I provided free IT support for local non-profits and community efforts.
  • Contributed to the 'Support Analyst Roundtable' hosted by system, discussing the newest trends in support software development designed for small business clients.
  • Attendee of the 'Customer Support Leadership Conference', focusing on implementing customer feedback systems to increase overall satisfaction by 50%.

Certifications

  • SAP Certified Application Associate
  • SHRM Senior Certified Professional (SHRM-SCP)
  • First Aid/CPR
  • Apple Certified Associate (ACA)
  • American Academy of Financial Management (AAFM)
  • Certified in Cybersecurity (CC) by (ISC)²
  • Certified Hardware Asset Management Professional
  • Certified Public Accountant (CPA)
  • Google Certified Professional G Suite Administrator
  • Project Management Professional (PMP)

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