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Skills

  • Project coordination
  • MS Office
  • Customer Relationship Management (CRM)
  • Supervision
  • Adaptability
  • Problem-solving
  • Problem resolution
  • Team management
  • Process documentation
  • Calendar management

Work Experiences

  • Kept track of 12 clients' files and records while adhering to all security protocols to prevent data breaches and misuse.
  • Aligned team performance with company goals.
  • Aided in faster onboarding.
  • Created professional letters, presentations, and spreadsheets that were free of errors.
  • Assisted in the recruitment of top talent by interviewing candidates and completing all HR processes, such as onboarding, orientation, and benefits.
  • Checked financial bookkeeping for accuracy and compliance, resolving any discrepancies that were discovered.
  • Achieved Outstanding Service Award for excellence in administrative leadership after spearheading initiatives to improve department efficiency during 2015.
  • Used automation to manage client correspondence, record tracking, and data communications in the office.
  • Created department budgets by analyzing historical data, forecasting spending, and calculating actual costs.
  • Defined and documented office procedures and provided thorough and comprehensive training for all administrative support staff using updated SOPs.

Summaries

  • Support specialist and leader with advanced organizational, technical, and business acumen who is highly dependable, ethical, and reliable.
  • With hands-on experience, eager to learn new skills and advance knowledge.
  • Professional with a strong sense of responsibility who provides executive support and team leadership to business operations.
  • In all aspects of administrative support, a multidisciplinary professional demonstrates essential and developed techniques in policy, procedure, and process improvement initiatives that minimize labor, increase productivity, and maintain quality.
  • Seeking a leadership position with a company in the Miscellaneous sector.
  • Individual with client relations and cross-functional collaboration skills who is highly communicative and personable.
  • Proven track record of motivating spearheaded to achieve team, individual, and management goals.
  • Assisting members of the administrative team in completing tasks in a timely and accurate manner.
  • Dedicated go-getter with a team-first attitude and the ability to remain calm in high-pressure situations.
  • Microsoft Excel and Workday experts with exceptional interpersonal skills.

Accomplishments

  • Restructured office support services for increased efficiency, automating supply orders and reducing manual entry by 17%, cutting order fulfillment times.
  • Implemented a performance management system for a team of 12 administrative assistants, leading to a 82% increase in productivity and on-time task completion.
  • Coordinated the scheduling and execution of system, securing venues, coordinating guest lists, and managing budgets to ensure events met objectives on time and within budget by $5.
  • Supported HR by processing payroll for 4 employees, ensuring accurate and timely submissions of all state and federal requirements.
  • Collaborated with IT to enhance office security protocols, ensuring full compliance with data protection regulations and reducing potential security breaches by 38%.
  • Led paper-to-digital transition efforts, resulting in a 69% reduction in document storage costs and improved records management across departments.
  • Transitioned office communications to a cloud-based telephony system, improving response times and reducing communication failures by 21%.
  • Developed, implemented, and maintained a digital records management system that reduced office paper usage by 24% and improved efficiency across administrative processes.
  • Developed and executed an office safety audit plan, ensuring compliance with OSHA standards and achieving zero non-compliance violations during the audit review.
  • Developed and managed vendor relationships, negotiating contracts that led to a 56% reduction in office supply expenses, while maintaining high-quality service.

Affiliations

  • Member, National Office Managers Association – Participated in knowledge exchange on best practices in office coordination and process improvement
  • Graduate, Business Administration Certification, Lakeside Partners – Emphasized skills in invoice processing, compliance and office workflow improvement
  • Certified Administrative Professional (CAP), initiative – Gained proficiency in multi-tasking, process improvement and compliance management
  • Volunteer, initiative Administrative Support Department – Assisted with regulatory compliance checks and process documentation
  • Active Member, National Association of Professional Organizers (NAPO) – Focused on file organization and time management to enhance administrative efficiency
  • Certified Payroll Specialist, Ironclad Systems – Received specialized training in payroll accuracy, compliance, and employee documentation processes
  • Alumni, initiative Administrative Certification Program – Focused on streamlining office workflows and improving operational efficiency
  • Certification in Office Management, metric – Acquired advanced knowledge in office workflow optimization and leadership development
  • Participant, Annual Office Management & Administration Summit – Attended workshops and seminars to enhance skills in process improvement and compliance with latest regulations
  • Participant, State/Local Office Professionals Consortium – Collaborated with professionals to improve regulatory compliance and technology integration within office spaces

Certifications

  • Project Management Professional (PMP)
  • Salesforce
  • CompTIA A+ Technician
  • Google Workspace Certification
  • Project Management Professional (PMP) Certification
  • Cisco Certified Network Associate (CCNA)
  • Microsoft Certified Systems Engineer (MCSE)
  • Data Analytics Professional Certificate Power BI
  • Google Certified Professional Cloud Architect
  • Operations Management Professional Certificate

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