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Skills

  • Office supply management
  • Problem-solving
  • Planning and coordination
  • Human resources best practices
  • Customer Relationship Management (CRM)
  • Event planning
  • Accounts reconciliation
  • Public relations
  • CCTV
  • Data entry

Work Experiences

  • Achieved significant cost savings.
  • Was in charge of converting management directives into actionable directives for front-line employees.
  • Oversaw daily operations at the framework office, ensuring that excellent services and care were delivered on a consistent basis.
  • Acted as the liaison between upper management and staff.
  • Assisted in the recruitment of top talent by interviewing candidates and completing all HR processes, such as onboarding, orientation, and benefits.
  • Acted as the liaison between upper management and staff, resolving issues and ensuring that company information was communicated clearly and effectively.
  • Checked financial bookkeeping for accuracy and compliance, resolving any discrepancies that were discovered.
  • Adhered to local, state, and federal regulations.
  • Oversaw travel arrangements for employees traveling domestically and internationally, including hotel reservations, car rentals, and airfare.
  • Arranged travel accommodations for executives and staff.

Summaries

  • Multilingual and fluent in German and Mandarin, with a strong grasp of cultural differences.
  • Strong technical skills and experience in data analysis.
  • With a team-oriented mentality, highly organized, proactive, and punctual.
  • Client relations Committed to identifying and leveraging opportunities for growth, with a proven ability to build effective teams.
  • Motivating leader who has built and managed category teams in the past.
  • Student pursuing a Miscellaneous degree who is eager to contribute developed knowledge in the role of Office Administration Coordinator.
  • Multi-tasking expert with over 6 years of initiative experience and a strong desire to contribute to team success.
  • Project management in system settings and quality assurance in stakeholder engagement settings.
  • With eagerness and attention, dependable in assisting various office staff and customers.
  • Successful in meeting and exceeding business objectives while satisfying customer needs.

Accomplishments

  • Supported HR by processing payroll for 4 employees, ensuring accurate and timely submissions of all state and federal requirements.
  • Collaborated with IT to enhance office security protocols, ensuring full compliance with data protection regulations and reducing potential security breaches by 38%.
  • Developed and executed an office safety audit plan, ensuring compliance with OSHA standards and achieving zero non-compliance violations during the audit review.
  • Trained 15 new administrative staff in office processes, software tools, and customer relationship management (CRM) systems, resulting in a 62% decrease in onboarding time.
  • Directed the implementation of cloud-based document sharing and collaboration tools (e.g., Jira), increasing team collaboration efficiency by 67%.
  • Provided high-level administrative support to C-suite executives, including calendar management, correspondence, and presentation development, ensuring efficient daily workflows.
  • Developed, implemented, and maintained a digital records management system that reduced office paper usage by 24% and improved efficiency across administrative processes.
  • Orchestrated corporate events for over 7 attendees, ensuring smooth execution of all logistics, including venue selection, catering, and A/V setup, resulting in a 56% increase in client satisfaction.
  • Restructured office support services for increased efficiency, automating supply orders and reducing manual entry by 17%, cutting order fulfillment times.
  • Created and led a cross-functional team focused on process improvement initiatives that cut office response times to client inquiries by 84%, improving customer satisfaction.

Affiliations

  • Volunteer, initiative Administrative Support Department – Assisted with regulatory compliance checks and process documentation
  • Volunteer Organizer, Non-profit Fundraising Events – Managed the administrative logistics, vendor correspondence, and employee engagement initiatives
  • Certified Payroll Specialist, Ironclad Systems – Received specialized training in payroll accuracy, compliance, and employee documentation processes
  • Certification in Office Management, metric – Acquired advanced knowledge in office workflow optimization and leadership development
  • Participant, QuickBooks Software Certification Course – Developed expertise in troubleshooting administrative software and IT systems
  • Attendee, Annual Administrative Compliance Conference – Learned about latest state and federal regulations affecting office management
  • Member, Association of Executive and Administrative Professionals (AEAP) – Accessed resources and training on supporting executive teams and improving office processes
  • Member, International Association of Administrative Professionals (IAAP) – Collaborated with industry peers on best practices and latest trends in office operations and management
  • Graduate, Business Administration Certification, Lakeside Partners – Emphasized skills in invoice processing, compliance and office workflow improvement
  • Certified Administrative Professional (CAP), initiative – Gained proficiency in multi-tasking, process improvement and compliance management

Certifications

  • SHRM Certified Professional (SHRM-CP)
  • Association for Project Management (APM)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Professional in Human Resources (PHR)
  • Business Writing and Communication Skills Certification 2023
  • Certified Professional Virtual Assistant (CPVA)
  • Google Workspace Certification
  • Microsoft Office Specialist (MOS)
  • Certified Business Analysis Professional (CBAP)
  • Certified Payroll Professional (CPP)

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