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Skills

  • Pet charting information
  • Operational improvement
  • Results-oriented
  • Microsoft Office
  • Bilingual in Mandarin
  • Cost reduction strategies
  • Client-focused
  • Contract auditing
  • Territory Sales Experience
  • Internal auditing

Work Experiences

  • Learned each team member's role in providing skilled backup during shortages and periods of high volume.
  • Achieved Excellence Award for excellence in leadership by driving a 64% improvement in project completion timelines.
  • Welcomed new members and established and updated memberships in Harbor & Co. Initiative programs.
  • Reduced workflow inconsistencies by recruiting and hiring capable employees.
  • Was successful in resolving difficult customer complaints, promoting brand loyalty, and increasing repeat business.
  • Used Microsoft Excel to create process and system reports to track quality assurance.
  • Updated processes on a regular basis to eliminate inconsistencies and improve scheduling across category calendars and programs.
  • Oversaw a team of skilled kitchen workers who prepared and served meals.
  • Instructed Lead Supervisors on how to develop new team leaders for program department requirements.
  • Handled payroll duties every 11 weeks, resolving any discrepancies and scheduling conflicts.

Summaries

  • Professional operations manager with a track record of success as a Lead Supervisor in program environments.
  • Costs were consistently reduced while profits were increased.
  • Strengths in forming and maintaining relationships with a wide range of stakeholders in fast-paced, dynamic environments.
  • Multi-tasking manager with a reputation for fostering a positive work environment and high-performing teams.
  • Mentoring and challenging team members to meet and exceed company goals is something I'm passionate about.
  • Dedicated to providing high-quality services and products.
  • Flexible approach to changing production loads and a thorough understanding of effective safety policies are essential.
  • Direct Lead Supervisor with 7 years of industry experience in Miscellaneous.
  • Mentoring less experienced supervisors has been a success, and he is always ready to use his proven knowledge and skills to support team members.
  • Professional with 2 years of progressive experience in the field who is highly organized and detail-oriented.

Accomplishments

  • Recorded
  • Marketing: Implemented marketing strategies which resulted in standard growth of customer base.
  • Recommended
  • Engineered and implemented staff rotation systems that enhanced cross-functional knowledge retention and improved productivity by 15%.
  • Business Development: Initiated two key partnerships which resulted in program revenue growth.
  • Improved
  • Increased
  • Developed comprehensive team training programs that led to a 60% improvement in overall team competency ratings.
  • Directed a team to meet demanding production deadlines, reducing turnaround time by 71% compared to previous cycles.
  • Documented

Affiliations

  • Society for Human Resource Management (SHRM)
  • International Warehouse Logistics Association (IWLA)
  • Society of Women Engineers
  • American Logistics Association (ALA)
  • Freemason
  • Rotary International
  • Association for Supply Chain Management (APICS)
  • National Association of Supervisors (NAS)
  • Six Sigma Black Belt Certification
  • Project Management Professional (PMP) Certification

Certifications

  • Cisco Certified Network Associate (CCNA)
  • Certified Food Protection Manager (CFPM) - Washington
  • CompTIA Security+
  • First Aid/CPR Certified
  • Certified Supervisor (CS) - Brightline
  • OSHA 30-Hour General Industry Certification - category
  • Budget and Financial Management Certificate - metric
  • CompTIA Network+
  • Apple Certified Associate (ACA)
  • Certified Protection Officer (CPO)

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