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Skills

  • Continuous improvement (Kaizen)
  • Budget development
  • Problem resolution
  • Business operations
  • Operational improvement
  • Stakeholder management
  • Recruitment
  • Employee scheduling
  • Budget variance analysis
  • Inventory management

Work Experiences

  • Meticulously reported issues to higher management, which resulted in framework.
  • Played a key role in organizational transformation and implementation, and I was a part of a number of large-scale corporate restructurings that were successful.
  • Worked to establish key internal functions and outline the scope of positions for the new organization by recruiting, hiring, and training initial personnel.
  • Created and managed an annual budget with effective controls to avoid overspending, reduce burn rate, and support sustainability goals.
  • Worked with assistant managers to open and close the process office, as well as handle large transactions and inventory management.
  • Developed, managed, and implemented a business plan, as well as communicated the company's vision and goals to motivate teams.
  • Led an overhaul of the company's best practices, which resulted in significantly higher employee retention rates and a top-ranking as an industry leader.
  • Assessed suppliers in order to assess delivery quality, timeliness, and compliance, maintain tight cost controls, and maximize business operational efficiency.
  • Used performance data to evaluate and improve operations, as well as forecast needs and target current business conditions.
  • Achieved Employee of the Year for Best Operational Excellence by optimizing cross-country supply chain processes and reducing logistics costs by $16 annually.

Summaries

  • Recognized for successfully turning around a struggling company's operations in order to achieve long-term growth.
  • Senior Operation Executive who is meticulous and has 4 years of initiative experience.
  • Well-versed in vendor management and a stickler for deadlines.
  • With 14 years of customer service experience, Senior Operation Executive is insightful.
  • Successful and innovative Executive Manager with extensive experience and a track record of re-energizing and restructuring organizations, developing strategic initiatives, and seizing new business opportunities.
  • Within Miscellaneous, senior Senior Operation Executive and outstanding performer in budget management and quality assurance.
  • Focused on ensuring smooth financial, personnel, and operational operations.
  • Offering performance reporting and cross-functional collaboration, meticulous leader and strategic planner with broad managerial acumen.
  • Accomplished in identifying and mitigating operational risks through consistent deployment of data-driven decision frameworks.
  • Strong track record of developing precise and targeted business operations plans, managing procedure areas, evaluating performance, and implementing change.

Accomplishments

  • Assisted in the negotiation and renegotiation of service contracts, saving the company $3 annually while improving service levels.
  • Collaborated with team of 15 in the development of process.
  • Reduced customer churn by 26% through rigorous quality control measures and targeted problem-solving solutions.
  • Spearheaded the roll-out of an optimized ERP system, resulting in a 53% cost reduction in inventory management.
  • Transformed underperforming sites with targeted operational initiatives, leading to a combined cost reduction of $12.
  • Established a daily management process that led to increased visibility and a 19% success rate in meeting daily operational targets.
  • Developed a continuous improvement framework for 16 departments, consistently achieving efficiency targets.
  • Reduced stockouts by 61% with improved demand forecasting models, resulting in $9 in reclaimed sales revenue.
  • Led the implementation of a company-wide lean manufacturing initiative, reducing waste by 49% and improving overall process efficiency.
  • Identified key performance gaps in an operational workflow, resulting in a 25% increase in overall productivity.

Affiliations

  • Lions Club
  • American Medical Informatics Association
  • International Facility Management Association (IFMA)
  • Association for Supply Chain Management (APICS)
  • National Contract Management Association (NCMA)
  • NACD - National Association of Corporate Directors
  • International Association of Administrative Professionals
  • Operational Research Society (ORS)
  • Global Association of Risk Professionals (GARP)
  • National Association of Social Workers

Certifications

  • Certified Public Accountant
  • Supply Chain Strategy and Planning Certification - 2016, program
  • ISO 9001 Lead Auditor - 2019, Brightline
  • Contract and Vendor Management Certification - 2016, Lakeside Partners
  • SHRM Senior Certified Professional (SHRM-SCP)
  • First Aid/CPR Certified
  • Certified Professional in Supply Management (CPSM), 2022 - ISM
  • Certified in Risk and Information Systems Control (CRISC) 2019 - ISACA
  • Certified Professional in Demand Planning (CPDP) - 2018, Lakeside Partners
  • Lean Six Sigma Black Belt Certification – 2016, Harbor & Co.

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