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Skills

  • Revenue generation
  • Time management and prioritization
  • Communications
  • Vendor relationship management
  • Interpersonal communication skills
  • Project management
  • Commercial mortgage knowledge
  • Budgets
  • Document review and verification
  • Bank security expert

Work Experiences

  • Achieved a 35% reduction.
  • Reviewed more than 2 financial statements per two years.
  • Acted as key point of escalation for loan application issues.
  • Compared system applications to outline specifications in order to approve, reject, or suggest changes to files.
  • Created individual development plans for team members, leading to 4 promotions within the mortgage processing department.
  • Authored and maintained SOPs for the loan process flow, reducing handoff inefficiencies by 23%.
  • Configured automated alert systems to ensure any changes in borrower credit or application status were addressed within 9 hours.
  • Achieved Employee of the Year for reducing operational costs by $10 annually through process efficiencies and vendor negotiations.
  • Achieved results across Phoenix.
  • Conducted quarterly audits of 4 loan files.

Summaries

  • Financial administration, team leadership, and data analysis are all strengths.
  • Accomplished Mortgage Processing Manager.
  • Mortgage Processing Manager is a multi-talented Mortgage Processing Manager who is consistently rewarded for planning and operational improvements.
  • Senior Branch Manager with 7 years of progressive experience in multiple locations improving business processes, increasing revenue, and retaining loyal customers.
  • Accomplished Mortgage Processing Manager skilled in streamlining loan processing operations, achieving a 49% reduction in closing times, and maintaining strict adherence to regulatory requirements such as RESPA, TILA, and HMDA.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Well-organized, proactive, and able to adapt to changing circumstances.
  • Achieved a 68% boost in customer retention.
  • Achieved a 38% increase in funding cycle speed.
  • Clear understanding of strategic planning and vendor management as well as strategic planning training.

Accomplishments

  • Enhanced borrower communication by integrating CRM software into loan processing workflows, cutting average response time by 14 hours.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Developed and managed relationships with 14 key external vendors, decreasing costs by 50%.
  • Collaborated with team of 12 in the development of initiative.
  • Optimized workload distribution during peak periods, improving department throughput by 21% and reducing backlog completions by 7 weeks.
  • Successfully managed a portfolio of procedure loans totaling $154,000, delivering 19% on-time closures.
  • Led a Six Sigma initiative that identified and rectified bottlenecks in the loan approval process, achieving processing cycle time reduction by 53%
  • Enhanced loan application screening techniques, increasing initial approval rates by 47% and decreasing rework by 48%
  • Partnered with risk management to mitigate loan processing risks, resulting in a 51% reduction in compliance penalties.
  • Oversaw daily team productivity reports, redesigning the reporting process with procedure, improving data accuracy by 50%.

Affiliations

  • Institute of Real Estate Management (IREM)
  • Mortgage Underwriting Certification through the National Association of Underwriters
  • National Association of Mortgage Processors (NAMP)
  • Affiliate member of the National Association of Realtors (NAR)
  • Freemason
  • Financial Services Roundtable – Housing Policy Council Membership
  • Society of Women Engineers
  • Project Management Institute
  • American Mortgage Diversity Council (AMDC)
  • Certified Mortgage Compliance Professional (CMCP)

Certifications

  • Certified Mortgage Banker (CMB) - category
  • Mortgage Compliance Certification – process
  • Appraisal and Property Valuation Certification – initiative
  • Certified Public Accountant (CPA)
  • Project Management Professional (PMP)
  • Certified Information Privacy Professional/United States (CIPP/US) - method
  • Apple Certified Associate (ACA)
  • Certified Fraud Detection Expert (CFDE) – system
  • Certified Residential Underwriter (CRU) - Mortgage Bankers Association
  • Salesforce

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