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Skills

  • Proficient in mixology
  • Inventory control
  • Effective multi-tasker
  • Purchasing stock
  • Menu knowledge
  • Price memorization
  • Courteous and professional demeanor
  • Multi-Task Management
  • Flexibility
  • Safe food handling

Work Experiences

  • Washed silverware, dishes, cooking utensils, equipment, and displays for buffets, restaurants, and banquets.
  • Followed all health and sanitation rules and regulations.
  • Oversaw customer deliveries and assisted with order fulfillment to ensure customer satisfaction.
  • Greeted customers and helped them with any questions they had.
  • Kept track of the dining room's inventory and replenished it as needed.
  • Prepared specialty meats, salads, and cheeses by slicing, serving, and packaging them.
  • Was in charge of balancing tills, handling cash, processing credit card payment batches, and making bank deposits.
  • Baked breads, cookies, and other bakery items after proofing dough products.
  • New associates were interviewed, hired, and trained by me.
  • Sought advice.

Summaries

  • Ambitious
  • Keeps tables clear, floors clean, and supplies stocked with ease.
  • Vendor management expert
  • Articulate
  • Experienced restaurant professional with a strong work ethic, dedication, and enthusiasm.
  • Customer-focused foodservice professional with quality assurance and process improvement catering experience.
  • Excellent customer service and leadership skills are required to improve team performance and increase bar sales.
  • Physically fit and energised, with a flexible schedule and a flexible mindset.
  • Valuable team player who is always willing to pitch in and assist with any task.
  • Dedicated to learning, growing, and succeeding in Food and Beverage.

Accomplishments

  • Consistently received a 100% rate of customer satisfaction.
  • Led efforts to reduce broken glass and dishware incidents by implementing more effective storage and transport procedures, cutting breakage by 24%.
  • Supported kitchen communications through the introduction of improved order timing systems, reducing kitchen-service communication delays by 38%.
  • Consistently rated "excellent" in customer surveys regarding server friendliness, promptness and attentiveness.
  • Assisted in the refilling and stocking of dining room supplies, helping to ensure the smooth flow of service during high-traffic dining times.
  • Contributed to a 33% increase in customer satisfaction by ensuring tables were cleared and reset promptly, reducing wait times for incoming guests.
  • Won “standard” Award for category.
  • Resolved product issue through consumer testing.
  • Suggested and implemented inventory control improvements that reduced the frequency of utensil shortages by 47%.
  • Recognized for outstanding customer service.

Affiliations

  • International Council of Nurses
  • Freemason
  • International Food Service Executives Association (IFSEA)
  • Restaurant Safety Standards Board
  • Professional Hospitality Busser Organization (PHBO)
  • Association for Supply Chain Management (APICS)
  • Hospitality Workers Union
  • American Culinary Federation (ACF)
  • National Bilingual Food Service Professionals Network
  • Dining Room Coordinators’ Association

Certifications

  • Certified Public Accountant (CPA)
  • Dining Room Service Professional (DLSP) Certification – Summit Group
  • SafeServ Certified: Six Sigma
  • Introduction to Hospitality Management Certificate by process – 2020
  • Frontline Leadership in Restaurant Settings Certificate – system – 2015
  • POS (Point of Sale) System Proficiency Certification – QuickBooks – 2024
  • CompTIA A+ Technician
  • Apple Certified Associate (ACA)
  • ServSafe
  • Food & Beverage Service Standards Certification by standard – 2016

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