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Skills

  • Point of sale knowledge
  • Payment processing
  • Effective packing techniques for fragile and perishable goods
  • Problem resolution
  • Fostering customer trust and loyalty
  • Customer communication and negotiation
  • Team building
  • Customer service
  • High-traffic navigation skills
  • Effective multitasking in dynamic environments

Work Experiences

  • Assisted non-native English speakers in understanding the Shipt ordering process to promote inclusivity and boost engagement by 15%.
  • Boosted engagement by 30%.
  • Analyzed post-order feedback to refine delivery times and route scheduling, improving satisfaction scores by 22%.
  • Awarded Innovation Award as the Top Shopper in Boston, recognized for delivering more than 15 orders monthly with perfect accuracy.
  • Achieved perfect accuracy in order delivery.
  • Answered 7 calls per three years to help customers with their questions and concerns.
  • Achieved a 66% improvement in initial performance.
  • Awarded Innovation Award as the Top Shopper.
  • Achieved a 61% reduction in customer-reported order errors by consistently double-checking product choices before checkout.
  • Collaborated with retail partners.

Summaries

  • Carefully selected and packed fragile items.
  • Achieved a 100% on-time delivery record.
  • Achieved significant increases in customer retention by implementing data-driven personalization strategies tailored to individual preferences.
  • Achieved significant increases in customer retention.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Achieved a 82% increase in repeat orders.
  • Maintain market currency and customer preferences to increase sales.
  • Commended for quick decision-making under pressure, effectively managing high-stakes situations like last-minute orders and complex product substitutions.
  • Accomplished up to 12 successful deliveries daily.
  • Capable of keeping an eye on security and catering to a wide range of customer requirements.

Accomplishments

  • Developed a method for optimizing large-volume orders, reducing fulfillment time by 35% and improving customer experience.
  • Managed an average of 13 orders per shift and maintained a 77% error-free delivery record.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Successfully managed the fulfillment of 14 simultaneous large grocery orders, surpassing delivery expectations for high-profile clients.
  • Utilized app data and store layouts to consistently beat expected delivery times by 4 minutes.
  • Recognized as Top Performer for achieving a perfect fulfillment score over 16 consecutive shifts.
  • Collaborated with team of 15 in the development of metric.
  • Increased shopping speed by 57% through effective route mapping and in-store navigation adjustments.
  • Integrated real-time customer feedback into shopping processes, achieving a 22% customer retention rate over 18 months.
  • Implemented a customer engagement program that reduced the rate of replacement requests by 39%.

Affiliations

  • Rotary International
  • National Grocers Association (NGA)
  • American Chamber of Commerce (AmCham) in Phoenix
  • Order Fulfillment Services Global Association (OFSGA)
  • Business Professionals of America (BPA)
  • Society of Human Resource Management
  • Certified Supply Chain Professional (CSCP) Certification
  • Association for Supply Chain Management (APICS)
  • Road Safety Foundation Driver Training Courses PMP
  • Institute for Supply Management (ISM)

Certifications

  • Foundational Food Delivery Safety Training - Lakeside Partners, 2024
  • Conflict Resolution in Customer Service – Asana, 2017
  • Care Professional Training - Care.com, 2021
  • Salesforce
  • SHRM Certified Professional (SHRM-CP)
  • CompTIA A+ Technician
  • Customer-Focused Problem Solving – Brightline, 2021
  • Proficient in Using Proprietary Navigation and GPS Tools – Meridian, 2017
  • Completion of Shipt Shopper Onboarding Program, 2023
  • Microsoft Certified Systems Engineer (MCSE)

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