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Skills

  • Product knowledge
  • Attention to detail in financial processes
  • Payment collection
  • Cash Handling
  • Branch support and report generation
  • Wire Transfers
  • Store merchandise stocking
  • Check cashing
  • Retail merchandising
  • Order taking

Work Experiences

  • Assisted with Western Union marketing campaigns by engaging customers and distributing brochures, leading to a 18 increase in new clients over three years.
  • Achieved a 65% improvement in operational efficiency.
  • Educated customers about promotions to increase sales.
  • Achieved 51% repeat business.
  • Actively identified fraud red flags and reported suspicious transactions, reducing risk and safeguarding company assets.
  • Assisted with Western Union marketing campaigns.
  • Acted as point person for resolving disputes involving Western Union transfers; successfully facilitated solutions between corporate and customers.
  • Requested official identification and verified details, adhering to strict legal standards for underage sales for system purchases.
  • Counted the cash in the register drawer at the start and end of each shift.
  • Handled POS transactions such as checks, cash, credit card purchases, and refunds.

Summaries

  • Server with 16 years of experience in front-of-house and back-of-house roles.
  • Strengths in team leadership and budget management backed up by Miscellaneous training.
  • Motivated cashier and stocker with Miscellaneous experience of 3 years.
  • Within Miscellaneous, senior Western Union Agent Cashier and outstanding performer in vendor management and strategic planning.
  • Skilled in receiving orders, arranging products in the store, and processing transactions.
  • Well-organized and dependable, with an unwavering commitment to team success, business operations, and customer satisfaction.
  • Dedicated to leading and promoting high-quality customer service and engagement initiatives.
  • 18 years of experience working in high-volume environments.
  • Western Union Agent Cashier with extensive knowledge of retail operations.
  • Flexible with changing business needs and trained in system and method areas.

Accomplishments

  • Recognized as top performer for three consecutive months by maintaining cash variance of less than $3 during end-of-day audits.
  • Handled confidential customer financial data with precision, maintaining 29% audit compliance through security best practices.
  • Achieved monthly sales targets by promoting Western Union services, leading to a 24% increase in customer transactions.
  • Provided exemplary customer service to achieve 10% positive feedback scores on post-transaction surveys.
  • Worked in collaboration with finance to optimize cash flow during high-demand periods, contributing to a 19% increase in daily cash intake.
  • Played a pivotal role in helping the branch achieve Top Performer, meeting ambitious sales and service targets with zero transaction delays.
  • Assisted over 17 customers daily with international transfers, consistently meeting stringent time and compliance standards.
  • Assisted in the successful completion of KYC verification for over 15 customers, ensuring full regulatory adherence and avoiding financial penalties.
  • Resolved customer disputes regarding transactions, consistently achieving a 47% conflict resolution rate within 10 minutes.
  • Achieved a 16% improvement in transaction speed and accuracy by re-organizing cashier workflows during peak hours.

Affiliations

  • American Institute of Professional Bookkeepers (AIPB)
  • Certified Teller Specialist (CTS) by American Bankers Association (ABA)
  • Federal Financial Institutions Examination Council (FFIEC)
  • American Marketing Association
  • International Association of Financial Crimes Investigators (IAFCI)
  • Member, International Customer Service Association (ICSA)
  • Toastmasters
  • Credit Union National Association (CUNA)
  • Lions Club
  • Certified Fraud Examiner (CFE) through The Association of Certified Fraud Examiners

Certifications

  • Certified Financial Integrity Professional (CFIP) by Meridian
  • Certified Financial Services Auditor (CFSA) by framework
  • Certified Public Accountant (CPA)
  • BSA/AML Certification for Banking Operations
  • SHRM Certified Professional (SHRM-CP)
  • Certified Payment Professional (CPP) by procedure
  • Certified Retail Banking Supervisor (CRBS) by system
  • Cisco Certified Network Associate (CCNA)
  • Certified Public Accountant
  • Certified Customer Identification Specialist (CIS) by Power BI

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