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Skills

  • Cash drawer management
  • Currency counting
  • Loss prevention
  • Attention to detail in financial processes
  • Merchandising expertise
  • Cash Handling
  • Bagging and packaging
  • Credit card processing
  • Cash register skills
  • Product and service sales

Work Experiences

  • Balanced up to $5 in cash and handled discrepancies promptly, ensuring 16% error-free till reconciliation for 7 consecutive months.
  • Achieved a 55% resolution rate.
  • Kept up to date on store promotions and made sales pitches to customers.
  • Adopted the latest software method.
  • Examined and resolved discrepancies between accounting data and cash drawer data.
  • Balanced up to $2 in cash.
  • Achieved a 52% reduction in customer queue time.
  • Assisted customers in sending financial transfers to Raleigh, while ensuring compliance with regional regulations and Western Union policies.
  • Achieved results in 2015.
  • Achieved a 45% increase in favorable ratings.

Summaries

  • Western Union Agent Cashier who is trustworthy and dedicated, with 15 years of experience serving customers and running the register.
  • With a commitment to efficiency and accuracy, I am skilled at team leadership.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Increased sales in the past by promoting current deals.
  • Dedicated to resolving problems, answering customer questions, and collecting payments.
  • Motivated cashier and stocker with Miscellaneous experience of 3 years.
  • Dedicated and accountable retail employee with experience processing payments, restocking shelves, and promoting sale items.
  • When assisting customers with requests and meeting special needs, she is cheerful.
  • Responsible Cashier with experience handling money, restocking merchandise, and assisting customers with product identification.
  • Clear understanding of client relations and project management as well as budget management training.

Accomplishments

  • Worked in collaboration with finance to optimize cash flow during high-demand periods, contributing to a 19% increase in daily cash intake.
  • Mentored new hires on compliance and operational procedures, reducing transfer errors by 40% within 4 months of onboarding.
  • Adopted QuickBooks to ensure secure, quick, and compliant cash transfers, improving transactional efficiency by 69%.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Exceeded monthly revenue goals by 25% through diligent processing of high-value transactions and adherence to service standards.
  • Played a pivotal role in helping the branch achieve Top Performer, meeting ambitious sales and service targets with zero transaction delays.
  • Recognized as top performer for three consecutive months by maintaining cash variance of less than $3 during end-of-day audits.
  • Assisted in the successful completion of KYC verification for over 15 customers, ensuring full regulatory adherence and avoiding financial penalties.
  • Led the roll-out of a new customer dispute resolution process, resulting in a 40% decrease in escalation times.
  • Achieved monthly sales targets by promoting Western Union services, leading to a 24% increase in customer transactions.

Affiliations

  • National Association of Social Workers
  • Association of Certified Anti-Money Laundering Specialists (ACAMS)
  • International Association of Financial Crimes Investigators (IAFCI)
  • Project Management Institute
  • International Council of Nurses
  • Retail Management Certification Program ITIL - 2024
  • Lions Club
  • American Institute of Professional Bookkeepers (AIPB)
  • Western Union Regional Agent Council Membership
  • Association of Information Technology Professionals

Certifications

  • Customer Identification Program Specialist (CIPS) by Northwind
  • Certified Risk and Compliance Management Professional (CRCMP)
  • Money Transfer Operator (MTO) Training and Certification by standard
  • IRCA Certified Lead Auditor by Vantage
  • Cisco Certified Internetwork Expert (CCIE)
  • Certified Financial Services Security Professional (CFSSP) by Cedar Works
  • Certified Public Accountant
  • Certified Money Transfer Risk Mitigation Specialist (CMTRMS)
  • ISO 31000 Risk Management Certification by program
  • Certified Bank Compliance Officer (CBCO) by procedure

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