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Skills

  • Recruiting
  • Spreadsheets
  • Merchandising
  • Budgets
  • Phone call answering
  • Overseeing office activities
  • administer training modules
  • Microsoft Outlook
  • Organizing packages
  • Administrative support

Work Experiences

  • Created documents and presentations to assist senior executives in making business decisions.
  • Created and disseminated team-based communications such as newsletters to improve collaboration and morale among office employees.
  • Increased customer retention by effectively resolving problems.
  • Provided training to 6 team members both in-person and remotely.
  • Managed client correspondence and communications while optimizing office functions.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Kept track of current employees and informed them of internal opportunities.
  • Performed a wide range of administrative, financial, and service-related functions through launched and optimized.
  • All outgoing correspondence and reports for managers were written by me.
  • Compiled annual budget recommendations for the end of the fiscal year.

Summaries

  • With excellent time management skills and a resourceful approach, able to handle multiple simultaneous tasks.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Exceptional at forming strong working relationships with coworkers and assisting with a variety of administrative tasks and responsibilities, such as team leadership and data analysis.
  • Team player who is knowledgeable in quality assurance and vendor management.
  • Customer service skills that are second to none.
  • Registration Specialist is a meticulous Registration Specialist who is dedicated to completing administrative tasks with zeal.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • In search of a new professional challenge in a fast-paced setting.
  • Registration Specialist is a fast-paced, detail-oriented Registration Specialist who is eager to contribute administrative and operational expertise to a growing team.
  • Motivated Office Automation Clerk looking for a new job where her team leadership and budget management skills can be put to good use.

Accomplishments

  • Implemented a daily quality-check system for patient records, increasing data entry accuracy rate by 80%.
  • Achieved certification through the SAP, metric.
  • Management Support: Ensured smooth operations by supporting executive team.
  • Collaborated with healthcare providers to verify insurance authorization, reducing claim denials by 53%.
  • Contributed to hospital accreditation efforts by ensuring that patient registration processes met all federal and state guidelines.
  • Updated and maintained company database to reflect current and accurate client records for more than 17 accounts.
  • Human Resources: Recorded and filed employee benefit, salary and annual evaluation information.
  • Collected and accurately documented insurance information, saving the hospital 46% on upfront denied claims.
  • Training: Responsible for training all new employees to ensure continued quality of customer service.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Affiliations

  • Accreditation Council for Accountable Care (ACAC) Membership
  • Certified Healthcare Access Associate (CHAA) from NAHAM
  • Society for Healthcare Strategy & Market Development (SHSMD)
  • Association of Information Technology Professionals
  • American Health Information Management Association (AHIMA)
  • Institute for Healthcare Improvement (IHI)
  • American Association of Healthcare Administrative Management (AAHAM)
  • Jaycees
  • Credentialed with the Certified Revenue Cycle Representative (CRCR)
  • National Association of Medical Office Managers (NAMOM)

Certifications

  • Electronic Health Records Specialist (CEHRS) – National HealthCareer Association (NHA)
  • Patient Services Specialist Certification - Massachusetts
  • Chartered Wealth Manager (CWM), certified by the American Academy of Financial Management (AAFM)
  • Certification in Medical Office Efficiency - framework
  • Certified Healthcare Access Manager (CHAM) - procedure
  • Cisco Certified Internetwork Expert (CCIE)
  • Association for Project Management (APM)
  • Basic Life Support (BLS) Certification – American Heart Association (AHA)
  • Certified Professional in Patient Registration (CPPR) - method
  • Certified Medical Receptionist (CMR) - category

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