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Skills

  • Accounts payable and receivable
  • Planning and coordination
  • Scheduling and calendar management
  • Time management and prioritization
  • Public relations
  • Courier service comparative analysis
  • Problem resolution
  • Cross-functional collaboration
  • Operational improvement
  • Inventory management

Work Experiences

  • Was in charge of billing, collection, and reporting for a system office that generated over $4 per year.
  • Accomplished this improvement over a one year.
  • Collaborated with IT for the successful integration of RFID technology to streamline mail location tracking, reducing lost packages by 60% over 6 months.
  • Achieved a 43% reduction in shipping costs.
  • Improved personnel coverage by planning work schedules based on staff availability and anticipated demand.
  • Checked financial bookkeeping for accuracy and compliance, resolving any discrepancies that were discovered.
  • Increased productivity, managed accounts, planned itineraries, and scheduled client and leadership meetings.
  • Collaborated with cross-functional teams.
  • Used process improvement and strategic planning to mediate conflicts between Mail Managers in order to facilitate a quick resolution.
  • Communicated effectively with a variety of departments, including system and program, by using active listening, open-ended questioning, and appropriate response skills.

Summaries

  • Office Manager and administration professional with 14 years of experience supervising a wide range of critical functions in a fast-paced environment.
  • Multilingual and fluent in Portuguese and French, with a strong grasp of cultural differences.
  • Professional with a strong sense of responsibility who provides executive support and team leadership to business operations.
  • Effortlessly manages a wide range of administrative tasks, including mail, records, and travel arrangements.
  • Mail Manager with strategic planning and data analysis abilities.
  • Strong technical skills and experience in vendor management.
  • Support specialist and leader with advanced organizational, technical, and business acumen who is highly dependable, ethical, and reliable.
  • Procedure, process, and framework are all available.
  • Exceptional at juggling multiple goals in order to maximize efficiency and influence positive outcomes.
  • Proficient in promoting program by leveraging data analysis and cross-functional collaboration knowledge.

Accomplishments

  • Improved package tracking accuracy by 68% after collaborating with vendor partners to implement enhanced scanning technology.
  • Trained and developed mailroom staff, resulting in a 27% efficiency increase in sorting and distributing operations over 6 months.
  • Implemented advanced validation techniques for recipient addresses, decreasing inaccurate/delayed deliveries by 85%. Delivered consistent quality control results thereafter.
  • Achieved a 39% improvement in timely deliveries after introducing a tiered escalation system for high-priority mail items.
  • Developed and implemented a new address verification protocol, reducing return-to-sender rates by 19%, significantly increasing efficient distribution.
  • Co-managed digital archiving projects for legacy correspondence, improving information retrieval times by 83% for critical documents.
  • Integrated an automated mail alerts system, notifying staff of incoming confidential mail and reducing retrieval time by 52%. Increased overall responsiveness.
  • Successfully planned and executed bulk mailing campaigns for key organizational events, ensuring 24% timely delivery of communications to 6 contacts.
  • Collaborated with finance departments to accurately forecast mailroom expenditure, resulting in a 59% variance between estimated and actual costs on annual budgets.
  • Championed an eco-friendly mail initiative, reducing office waste by 74% through the use of sustainable mailing practices and recycling initiatives.

Affiliations

  • Member, Association for Postal Commerce (PostCom) - Worked to influence legislation and improve postal service policies directly related to business mail practices.
  • Certificate Holder, Postal Operations Professional (POP) from the Universal Postal Union (UPU) - Endorsed international mail handling proficiency and addressed validation skills.
  • Certification, Digital Transformation for Mail Management - Integrated new software to migrate existing systems, improving processes by 68%.
  • Member, Document Management and Mail Handling Professionals - Collaborated with professionals to improve document archiving and retrieval processes.
  • Member, The Chartered Institute of Logistics and Transport (CILT) - Attended workshops on optimizing cross-functional email correspondence for large organizations.
  • Certified, OSHA Mailroom Safety Program - Implemented safety procedures that reduced mailroom accidents by 73% through structured training programs.
  • Member, International Mail Distribution and Logistics Association - Built knowledge on global postal regulations and best practices for reducing service-related member calls.
  • Professional Member, American Society of Transportation and Logistics (ASTL) - Focused on strategic planning for internal mail systems within large organizations.
  • Participant, International Courier Forum - Engaged in discussions on coordinating global courier services and technological advancements in mail tracking.
  • Alumni, framework Logistics and Supply Chain Management Program - Specialized in mailroom operations and cost-reduction techniques.

Certifications

  • Apple Certified Associate (ACA)
  • Mail and Package Security Workshop – standard
  • Salesforce
  • Postal Regulations and Compliance Officer Certification
  • Bulk Mailing Specialist Certification
  • Association for Project Management (APM)
  • Certified Postal Mail Logistics Specialist
  • Certified Office Manager (COM) – procedure
  • Facilities and Service Operations Management Certificate
  • First Aid/CPR

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