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Skills

  • Invoice generation
  • Team building
  • Bulk mailing campaign management
  • Digital mail tracking system implementation
  • Customer feedback handling and improvement
  • Inventory management
  • Cross-functional collaboration
  • Team management
  • Public relations
  • Automated mail processing systems

Work Experiences

  • Defined and documented office procedures and provided thorough and comprehensive training for all administrative support staff using updated SOPs.
  • Boosted task efficiency by 17%.
  • Oversaw daily operations at the system office, ensuring that excellent services and care were delivered on a consistent basis.
  • Managed physical and digital filing systems, ensuring that records were well-organized and accessible to team members.
  • Affected 4 employees.
  • Boosted individual productivity by standard.
  • Achieved a 43% reduction in shipping costs.
  • Built a dynamic administrative team that supported all of the company's growth and productivity goals by recruiting, training, and developing them.
  • Increased operational efficiency by managing work requests, new orders, pricing, and changes, as well as coordinating logistics to ensure delivery dates were met.
  • Was in charge of billing, collection, and reporting for a system office that generated over $4 per year.

Summaries

  • Seeking a leadership position with a company in the Miscellaneous sector.
  • Mail Manager with strategic planning and data analysis abilities.
  • Multi-tasking expert with over 17 years of framework experience and a strong desire to contribute to team success.
  • Project management in framework settings and project management in stakeholder engagement settings.
  • French and German are both fluent.
  • Expert in framework with a strong aptitude for spearheaded and streamlined.
  • Mail Manager and team leader with 4 years of experience in framework settings.
  • Motivating leader who has built and managed system teams in the past.
  • Successful in managing team performance and allocating resources to meet demand and workflow.
  • Ability to recognize initiative issues and integrate metric solutions to achieve initiative.

Accomplishments

  • Improved package tracking accuracy by 68% after collaborating with vendor partners to implement enhanced scanning technology.
  • Trained and developed mailroom staff, resulting in a 27% efficiency increase in sorting and distributing operations over 6 months.
  • Played a pivotal role in planning logistical distribution for high-volume parcels during peak operational periods, handling an average of 12 packages per day with 74% on-time delivery.
  • Championed an eco-friendly mail initiative, reducing office waste by 74% through the use of sustainable mailing practices and recycling initiatives.
  • Automated repetitive daily mailroom tasks using Microsoft Excel, reducing manual handling by 75%, saving an estimated 7 hours monthly.
  • Developed and delivered comprehensive training programs to educate staff on new mail-handling software, resulting in a 30% increase in employee productivity.
  • Implemented a state-of-the-art mail scanning system, significantly reducing manual errors by 55% and boosting overall accuracy in deliveries.
  • Integrated an automated mail alerts system, notifying staff of incoming confidential mail and reducing retrieval time by 52%. Increased overall responsiveness.
  • Optimized mail delivery routes using data analytics, resulting in a 64% reduction in delivery time and 7 in fuel savings annually.
  • Collaborated with finance departments to accurately forecast mailroom expenditure, resulting in a 59% variance between estimated and actual costs on annual budgets.

Affiliations

  • Certified Logistics Specialist, Mail Procedure and Distribution Certification (MPDC) - Completed training on optimizing mail flow and cost-efficient distribution techniques.
  • Member, Association for Postal Commerce (PostCom) - Worked to influence legislation and improve postal service policies directly related to business mail practices.
  • Attendee, Annual Mailroom Technology Expo - Adopted cutting-edge mailing software to improve mail delivery times in operations.
  • Volunteer, Community Postal Advocacy Group - Ensured fair delivery practices for underserved neighborhoods through local postal service outreach programs.
  • Member, International Mail Distribution and Logistics Association - Built knowledge on global postal regulations and best practices for reducing service-related member calls.
  • Affiliate, Facility Management Professional (FMP®) through the International Facility Management Association (IFMA) - Enhanced operational oversight for corporate mailrooms.
  • Affiliate, Logistics and Supply Chain Management Society (LSCMS) - Worked with peers on best practices for maintaining delivery tracking accuracy and stakeholder updates.
  • Certification, Data Protection and Security for Mailroom Management - Completed training to ensure compliance and secure handling of sensitive documents.
  • Professional Member, American Society of Transportation and Logistics (ASTL) - Focused on strategic planning for internal mail systems within large organizations.
  • Participant, Lean Six Sigma Green Belt Program - Applied process improvement methodologies to reduce mail retrieval times by 83% at Harbor & Co..

Certifications

  • First Aid/CPR
  • Certified Business Analysis Professional (CBAP)
  • SAP Certified Application Associate
  • SHRM Certified Professional (SHRM-CP)
  • Certified Document Control and Filing Specialist
  • Facilities and Service Operations Management Certificate
  • ServSafe
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Salesforce
  • Certified Facility Management Professional (FMP) – category

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