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Skills

  • Client relations management
  • Stakeholder engagement
  • First Aid/CPR
  • Cross-functional team collaboration
  • Business operations
  • Data collection and analysis
  • Sales forecasting
  • Financial Management
  • Contingency planning
  • Business Administration

Work Experiences

  • Various events, such as tradeshows, seminars, and workshops, were used to engage prospects and customers.
  • Achieved resolution within 6 months.
  • Achieved results in 2018.
  • Consistently trained 18 employees through coordinated and launched to reduce loss and increase sales.
  • Achieved zero major findings.
  • Achieved retention improvement over a the past year period.
  • Built better team cohesion.
  • Achieved savings totaling $15 annually.
  • Coached a struggling team to achieve a 70% improvement in target achievement across 4 months.
  • Increased the productivity of the customer service team by leading training initiatives and reorganizing schedules, resulting in a 13% reduction in overtime.

Summaries

  • Commended for cutting operating costs by 11% and supervising 10 employees, including sourcing, interviewing, and hiring.
  • Strong ability to adapt to new situations and environments.
  • Strengths in budget management and workflow optimization backed up by Miscellaneous training.
  • Achieved improvement over 7 months.
  • Costs were consistently reduced while profits were increased.
  • Strengths in forming and maintaining relationships with a wide range of stakeholders in fast-paced, dynamic environments.
  • Accomplished in cost-reduction strategies.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the framework business.
  • Achieved a 15% boost in output.

Accomplishments

  • Implemented an inventory optimization strategy, reducing excess stock by 79% and freeing up $16 in working capital.
  • Led team of 5 to achieve method within one year, surpassing company expectations by 69%.
  • Developed a proactive vendor management system, leading to the timely execution of 4 contracts without any delays.
  • Achieved a 51% increase in customer satisfaction by streamlining daily operational processes.
  • Led a team of 8 in the successful rollout of HubSpot upgrade, improving operational performance by 17%.
  • Formulated and executed contingency plans for operational disruptions, maintaining full coverage on critical tasks during peak periods.
  • Spearheaded the implementation of procedure, resulting in a 44% increase in team productivity within three years.
  • Conducted regular team performance reviews, identifying key skills gaps and launching a skills development program that improved team output by 74%.
  • Organized team-building activities that directly led to a 70% improvement in team cohesion and collaboration.
  • Documented and resolved procedure which led to metric.

Affiliations

  • Association for Computing Machinery
  • Society of Women Engineers
  • Association for Operations Management (APICS)
  • American Marketing Association
  • Certified in Production and Inventory Management (CPIM)
  • International Facility Management Association (IFMA)
  • Organizational Development Network (OD Network)
  • International Coach Federation (ICF)
  • Association for Supply Chain Management (APICS)
  • National Association of Workforce Development Professionals (NAWDP)

Certifications

  • Certified Professional Supervisor (CPS) - Beacon Labs, 2022
  • Certified Business Analysis Professional (CBAP)
  • Performance Improvement Professional (PIP) - HRCI, 2021
  • First Aid/CPR Certified
  • Inventory Management Specialist (IMS) Certification - Vantage, 2023
  • Conflict Resolution and Mediation Certification - Ironclad Systems - 2017
  • Time Management for Supervisors Certificate - Cedar Works, 2023
  • Salesforce
  • Certified Professional in Learning and Performance (CPLP) – ATD 2020
  • ISO 9001:2015 Internal Auditor Harbor & Co. - 2018

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