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Skills

  • Budgets
  • Project organization
  • Bill computation
  • Inspection reviews
  • Team leadership and supervision
  • Pricing tool development
  • Food running
  • Data Management
  • Report writing
  • Conflict resolution

Work Experiences

  • Cultivated positive guest relations by managing information and coordinating quick seating.
  • Boosted cater bookings by 52%.
  • Kept an eye on guests for signs of intoxication and immediately alerted management, ensuring a safe and welcoming environment for all patrons.
  • Achieved a 43% increase in repeat customer visits by personalizing guest seating preferences.
  • Customer questions about hours, seating, and process information were answered by me.
  • Evaluated a 14 square-foot restaurant and lounge according to state and federal cleanliness standards.
  • Allowed hosts to assist with tables during peak hours.
  • Achieved 40% retention of previously dissatisfied customers.
  • Assisted in the development of employee schedules.
  • Contributed to a 16 increase in revenue.

Summaries

  • Achieved results in just 18 months.
  • Knowledgeable about how to handle all types of parties while maintaining customer satisfaction goals.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the system business.
  • Motivated Head Host with experience managing large-scale projects, including budgeting and administration.
  • Head Host is a communicative Head Host who is committed to providing exceptional service and unforgettable guest experiences.
  • Clear understanding of risk assessment and data analysis as well as quality assurance training.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Team player who excels at collaborating with hardware and software experts to create a cohesive and successful design.
  • Head Host with 2 years of experience assisting customers and assisting other employees.
  • When directing customers to tables, client relations, project management, and performance reporting, be courteous and friendly.

Accomplishments

  • Consulted
  • Resolved product issue through consumer testing.
  • Documented and resolved procedure which led to standard.
  • Researched
  • Increased repeat VIP guests' dining experiences by 52%, utilizing personalized welcome routines and ensuring preferences were addressed.
  • Represented
  • Collaborated with team of 18 in the development of procedure.
  • Integrated
  • Documentation: Wrote and edited documents to keep staff informed on policies and procedures.
  • Won

Affiliations

  • Society of Women Engineers
  • International Bartenders Association
  • Inclusion and Diversity in Hospitality Alliance
  • Certification in Restaurant Operations Management (CROM)
  • Restaurant Facility Management Association (RFMA)
  • International Food and Beverage Association
  • Conference and Event Planning Society (CEPS)
  • Lions Club
  • Association of Information Technology Professionals
  • American Medical Informatics Association

Certifications

  • SHRM Senior Certified Professional (SHRM-SCP)
  • Leadership in a Food Service Environment Certification from category
  • POS System Training Certification from ServiceNow
  • Customer Relationship Management Certification from SAP
  • Certified Front of House Manager (CFHM) from Summit Group
  • Microsoft Certified Systems Engineer (MCSE)
  • CompTIA Security+
  • Host/Hostess Skills Certified from Summit Group
  • Certified Food and Beverage Executive (CFBE) from Northwind
  • Time Management and Efficiency for Hospitality Leaders Certification from initiative

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