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Commercial Collections Representative resume examples

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Skills

  • Improving recovery rates through strategic outreach
  • Handling high-volume accounts exceeding $13
  • Improving debtor recovery rates year-over-year
  • Aging reports analysis
  • Effective collaboration within cross-functional teams
  • Client communication using both written and verbal methods
  • Collaboration with sales and finance teams
  • Accurate payment posting
  • Developing action plans to meet collection targets
  • Business operations

Work Experiences

  • Collaborated with metric customers to determine their needs and deliver system service.
  • Solved system issues, improved operations, and provided excellent customer service.
  • Looked for industry trends on social media and through online sources.
  • Advanced collection efforts on delinquent accounts.
  • Collected $10 within two years.
  • Consistently reduced delinquent accounts.
  • Achieved a 77% reduction in processing time.
  • Accounts ranged from $15 to $2.
  • Collaborated with sales and finance teams.
  • Oversaw the delivery of initiative project by standard team, which resulted in system.

Summaries

  • Within Accounting and Finance, senior Commercial Collections Representative and outstanding performer in project management and performance reporting.
  • Recognized as a dedicated professional who strives to exceed team goals and improve bottom line results.
  • Conducted diligent risk assessments.
  • Costs were consistently reduced while profits were increased.
  • Commercial Collections Representative adept at producing actionable insights.
  • Achieved results within two years.
  • Achieved a 19% success rate in debt recoveries.
  • Achieved 55% reduction in delinquent accounts by collaborating with sales and finance teams to restructure high-risk payment plans and improve cash flow.
  • Consistently exceed collection goals, managing portfolios of up to 5 accounts while reducing delinquent payments by $11 in 6 months.
  • Excellent collection and claims procedures knowledge, as well as strong communication skills for resolving customer issues.

Accomplishments

  • Successfully managed a portfolio of over 16 high-value commercial accounts, consistently surpassing collection targets by 79%.
  • Achieved Six Sigma in collections and arrears management techniques, improving compliance and reducing audit fines.
  • Collaborated with legal and compliance departments to ensure adherence to debt collection regulations, reducing legal disputes by 52%.
  • Integrated category system into daily collections operations, enabling tracking of payment plans, which led to a 84% improved account recovery rate.
  • Conducted ongoing training for collections staff resulting in a 39% improvement in collected revenue after implementation of new techniques.
  • Monitored and evaluated collections performance using Salesforce, leading to a 46% improvement in team KPIs.
  • Assessed customer liquidity and payment capacity effectively, renegotiating contracts that enabled the recovery of $8 from at-risk accounts.
  • Collaborated with team of 13 in the development of framework.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Leveraged Adobe Creative Suite to analyze client payment patterns, improving follow-up actions and reducing average days sales outstanding by 4 days.

Affiliations

  • Society of Women Engineers
  • Member of Credit Research Foundation (CRF) to access ongoing commercial credit analysis tools and education programs
  • Participated in Financial Dispute Mediation training program for improving dispute resolution strategies with commercial clients
  • Lions Club
  • Certified in Credit and Financial Management from the National Association of Credit Management (NACM)
  • Certified Receivables Compliance Professional by the Receivables Management Association International
  • Association for Computing Machinery
  • International Association of Administrative Professionals
  • Commercial Accounts Receivable & Collections Management Seminar completed at procedure in 2019
  • Commercial Law League of America (CLLA) membership to stay updated on legal trends related to debt collection

Certifications

  • Credit and Collection Compliance Certification - Beacon Labs
  • Certified Business Analysis Professional (CBAP)
  • Certified in Advanced Commercial Collections (CACC) - 2020
  • CompTIA Network+
  • Certified Commercial Collection Associate (CCCA) - Vantage
  • Certified Public Accountant
  • Skip Tracing and Debt Recovery Certification - Vantage
  • Project Management Professional (PMP)
  • Certified B2B Collections Professional - Ironclad Systems
  • Certified Credit and Collections Professional (CCCP) - Lakeside Partners

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