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Skills

  • Relationship development
  • Cash application
  • Implementation of credit control policies
  • Fair Debt Collection Practices Act (FDCPA) compliance
  • Improving recovery rates through strategic outreach
  • Interpersonal communication with clients
  • Credit and collections software proficiency (e.g., Jira)
  • Business operations
  • First Aid/CPR
  • Data analysis to identify at-risk accounts

Work Experiences

  • Consistently exceeded monthly collection goals by 36%.
  • Transported Power BI to one year customer locations.
  • Consistently reduced delinquent accounts.
  • Looked for industry trends on social media and through online sources.
  • Aligned budgeting strategies with actual recoveries.
  • Achieved results over a the past year-month period.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Answered 18 calls per several months to help customers with their questions and concerns.
  • Collated and analyzed financial data.
  • Advanced collection efforts on delinquent accounts.

Summaries

  • Strengths in budget management and project management backed up by Accounting and Finance training.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Commercial Collections Representative with demonstrated expertise in enhancing customer communication, ensuring that over 55% of payment agreements were fulfilled on time.
  • Achieved President's Club for excellence in reducing delinquent commercial accounts by 46% over 6 months, demonstrating leadership and results-oriented performance.
  • Costs were consistently reduced while profits were increased.
  • Achieved a 32% success rate in debt recoveries, particularly within high-risk portfolios, through diligent risk assessment and informed negotiation.
  • Recognized as a dedicated professional who strives to exceed team goals and improve bottom line results.
  • Commercial Collections Representative adept at producing actionable insights from analytics, delivering a 54% improvement in key performance metrics.
  • Recognized on a regular basis for outstanding performance and contributions to the Accounting and Finance industry's success.
  • Commercial Collections expert with a history of reducing write-offs by 28% over several months, implementing sound credit risk assessment strategies.

Accomplishments

  • Implemented targeted outreach campaigns for aging receivables, resulting in a 15% boost in collections success.
  • Worked closely with the finance and sales team to resolve customer disputes, recovering an additional $18 in potential write-offs.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Effectively renegotiated payment terms for clients leading to a recovery of 40% of overdue invoices across 5 accounts.
  • Streamlined the escalation process for delinquent accounts, leading directly to a 51% decrease in collections turnover time.
  • Collaborated with team of 13 in the development of framework.
  • Utilized advanced financial reporting tools like Tableau to track collection performance metrics, achieving a 41% increase in accuracy of forecasting collections.
  • Integrated category system into daily collections operations, enabling tracking of payment plans, which led to a 84% improved account recovery rate.
  • Managed high-risk accounts and consistently reduced their overdue balances by 40% through personalized approach and negotiations.
  • Executed comprehensive skip-tracing to recover debt worth over $7 while reducing the number of severely delinquent cases by 73%.

Affiliations

  • American Society of Safety Professionals
  • International Association of Administrative Professionals
  • Certified Receivables Compliance Professional by the Receivables Management Association International
  • Certified Credit and Collections Professional (CCCP) accreditation
  • Finance, Credit, and International Business Association (FCIB) membership for specialization in global credit risk analysis and improved debt collection procedures
  • Participation in Federal Collections Bootcamp training with a specialization in negotiating payment plans and commercial risk mitigation
  • Member of Credit Research Foundation (CRF) to access ongoing commercial credit analysis tools and education programs
  • Association of Information Technology Professionals
  • Mentored junior collections staff as part of a mentorship program at Lakeside Partners
  • Joined local chapter of the Credit and Collection Association of Boston for regional networking and certification opportunities

Certifications

  • Apple Certified Associate (ACA)
  • Commercial Collections Compliance Certification - Ironclad Systems
  • Certified Credit and Collections Professional (CCCP) - Lakeside Partners
  • Credit and Collection Compliance Certification - Beacon Labs
  • Certified Credit & Collection Compliance Officer (CCC-CO) - Northwind
  • Commercial Debt Recovery Expert (CDRE) - 2015
  • Certified in Advanced Commercial Collections (CACC) - 2020
  • Certified Business Analysis Professional (CBAP)
  • Certified Public Accountant
  • Project Management Professional (PMP)

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