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Skills

  • Customer service
  • Business intelligence (BI) integration
  • Budget management for ERP projects
  • Employee ERP training and development
  • End-user documentation and training materials
  • Team management
  • Data recovery
  • TCP/IP
  • Change management strategy
  • Cloud ERP solutions

Work Experiences

  • Completed resolution within three years.
  • Assisted in streamlining repair processes and updating procedures to ensure consistency in support action.
  • Achieved 4 successful drills.
  • Described program solutions to customers to aid in problem resolution.
  • Achieved results within the first 6 months.
  • Collaborated with cross-departmental stakeholders to redesign workflows and streamline processes, increasing supply chain accuracy by 28% %.
  • Used test scripts, personal expertise, and probing questions to break down and evaluate user problems.
  • Conducted assessment in Columbus.
  • Built custom ERP dashboards for directors, providing real-time data analytics that improved decision turnaround time by 65%.
  • Achieved OSHA.

Summaries

  • Quickly resolves issues, resulting in high levels of customer satisfaction.
  • Achieved a smooth adoption rate increase of 33%.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Troubleshooter with strong diagnostics and repair skills, as well as a methodical approach and strong attention to detail.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Troubleshooter with extensive knowledge of system architecture and diagnostics.
  • Achieved less than 66% downtime impact on production environments.
  • Achieved overall supply chain improvements of 61%.
  • Achieved higher system proficiency rates.
  • Achieved reductions through automation and customization.

Accomplishments

  • Reduced ERP implementation cost by 74% through detailed cost-benefit analysis and improved vendor contract negotiations.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Integrated the ERP with external applications using API, improving overall system connectivity and reducing time-to-action by 42%.
  • Implemented KPI dashboards within ERP systems enabling real-time performance tracking, resulting in an overall 65% improvement in productivity.
  • Performed system gap assessment to develop a rollout plan for ERP project phase 13, shortening delivery time by one year.
  • Optimized ERP workflow to improve employee onboarding process, shortening HR cycle time by 15% through standardized templates and scripts.
  • Collaborated with finance and procurement teams to embed real-time BI tools into the ERP platform, which enhanced forecast accuracy by 73%.
  • Implemented off-the-shelf ERP analytics dashboard that improved visibility into inventory management KPIs, leading to a 62% reduction in stockouts.
  • Resolved product issue through consumer testing.
  • Customized ERP modules according to specific company workflows, reducing need for third-party software by 79% and saving 17 in annual operating costs.

Affiliations

  • Speaker at SAP S/4HANA Summit, Atlanta - 2024
  • Association of Information Technology Professionals
  • Attendee, Enterprise Resource Planning & Automation Expo, Atlanta - 2020
  • Member, Cloud ERP Consortium - Since 2019
  • Freemason
  • Senior ERP Consultant & Workshop Leader, program
  • ERP Advisory Board Member, standard - 2020 to Present
  • Certified Consultant, SAP ERP Solutions, category - Achieved in 2017
  • Member, International Association of Business Analysts (IIBA) - 2024 to Present
  • Member, Association for Operations Management (APICS) - Since 2017

Certifications

  • Microsoft Certified: Azure Solutions Architect Expert
  • Certified Business Analyst Professional (CBAP) – IIBA
  • Certified Management Accountant (CMA) - Institute of Management Accountants
  • First Aid/CPR Certified
  • ServiceNow Certified Implementation Specialist – IT Service Management
  • Lean Six Sigma Black Belt - framework
  • Apple Certified Associate (ACA)
  • CPQ Specialist Certification - Salesforce
  • Certified ScrumMaster (CSM) – Scrum Alliance
  • CompTIA A+ Technician

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