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Skills

  • Workflow Optimization
  • Employee ERP training and development
  • Technical documents comprehension
  • Data recovery
  • Method equipment
  • Relationship development
  • Project organization
  • Staff education and training
  • ERP system implementation
  • Budget management for ERP projects

Work Experiences

  • Followed up with clients to ensure optimal customer satisfaction following support engagement and problem resolution.
  • Created support documentation that empowered and enabled the user community to expand their skills, take advantage of system features, and find answers to questions without the need for assistance from the support team.
  • Conducted post-implementation audits, identifying cost-saving opportunities which led to $11 in annual savings for the client.
  • Aligned processes for 5 subsidiaries.
  • Analyzed end-user feedback.
  • Achieved President's Club recognition.
  • Built custom ERP dashboards for directors.
  • Achieved nearly 43% faster processing times.
  • Assessed client requirements.
  • Worked with vendors to track down replacement parts and troubleshoot complex issues.

Summaries

  • Strengths in client relations and cross-functional collaboration backed up by Miscellaneous training.
  • Achieved overall supply chain improvements of 61%.
  • Enhances system performance by analyzing and correcting various hardware and software issues.
  • Costs were consistently reduced while profits were increased.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Adhered to stringent security and certification guidelines.
  • Adept at ensuring ERP system security by integrating compliance with Scrum Master standards, enabling businesses to maintain data integrity and safeguard against potential breaches.
  • Supporting hardware and software issues for program computer systems is a skillful Senior ERP Consultant.
  • Achieved a smooth adoption rate increase of 33%.
  • Permissions, filters, and file sharing are all skills she possesses.

Accomplishments

  • Performed system gap assessment to develop a rollout plan for ERP project phase 13, shortening delivery time by one year.
  • Partnered with cross-functional teams to configure ERP systems in multiple regional locations, delivering a unified global finance reporting structure.
  • Collaborated with finance and procurement teams to embed real-time BI tools into the ERP platform, which enhanced forecast accuracy by 73%.
  • Handled communication and expectation setting with senior stakeholders during a complex ERP transition, resulting in 10 successful project milestones.
  • Headed initiative to audit and clean master data prior to ERP system deployment, decreasing data errors by 71% and improving reporting transparency.
  • Led onshore and offshore teams to configure ERP modules across metric to consolidate finance, sales, and logistics across 16 locations.
  • Drove ERP and CRM integration that improved data accuracy by 17% and streamlined customer operations, enhancing client retention by 83%.
  • Guided post-implementation support and optimization, achieving 54% reduction in system issues within 6 months of go-live.
  • Optimized ERP workflow to improve employee onboarding process, shortening HR cycle time by 15% through standardized templates and scripts.
  • Implemented critical system upgrades and process audits, enhancing functionality for Tableau compatibility across the company’s supply chain network.

Affiliations

  • Member, International Association of Business Analysts (IIBA) - 2024 to Present
  • Member, Association for Operations Management (APICS) - Since 2017
  • Certified Financial ERP Analyst, Professional Certifying Body - 2022
  • Certified Consultant, SAP ERP Solutions, category - Achieved in 2017
  • Speaker at SAP S/4HANA Summit, Atlanta - 2024
  • Freemason
  • Member, Lean Enterprise Institute - 2016 to Present
  • ERP Advisory Board Member, standard - 2020 to Present
  • Member, Institute of Business Process Management (IBPM) - 2017 to Present
  • Member, Enterprise Resource Planning Technology Association (ERP-Tec) - 2024 to Present

Certifications

  • Certified Business Analysis Professional (CBAP)
  • ServiceNow Certified Implementation Specialist – IT Service Management
  • Microsoft Certified Systems Engineer (MCSE)
  • CompTIA Network+
  • Certified Enterprise Architect (CEA) - Vantage
  • Apple Certified Associate (ACA)
  • CPQ Specialist Certification - Salesforce
  • Microsoft Power Platform Functional Consultant Associate
  • NetSuite ERP Consultant Certification - Oracle
  • Google Certified Professional Cloud Architect

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