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Skills

  • Problem resolution
  • Workflow Optimization
  • Client relationship management (CRM) integration
  • Automation of quality assurance
  • Process improvement
  • Team building
  • MS Office
  • Staff education and training
  • Agile project management methodologies
  • Stakeholder management

Work Experiences

  • Collaborated with cross-departmental stakeholders to redesign workflows and streamline processes, increasing supply chain accuracy by 28% %.
  • Achieved a 30% increase in operational efficiency.
  • Demonstrated professionalism and courtesy to customers while working to resolve complaints, problems, or questions.
  • Assessed client requirements and customized ERP systems for Adobe Creative Suite, improving productivity by reducing manual workloads by 29%.
  • Achieved savings of $6 through vendor negotiation.
  • Built custom ERP dashboards for directors.
  • Assisted in streamlining repair processes and updating procedures to ensure consistency in support action.
  • Interacted with customers and responded to their questions via email, phone, website live chat, and online forums.
  • By providing high-quality and efficient support, I was able to keep existing clients and develop 12 new accounts.
  • Completed resolution within three years.

Summaries

  • Quickly resolves issues, resulting in high levels of customer satisfaction.
  • Achieved a smooth adoption rate increase of 33%.
  • Achieved a 18% reduction in ongoing support requests.
  • Aligned with business-wide KPIs.
  • Within Miscellaneous, senior Senior ERP Consultant and outstanding performer in cross-functional collaboration and performance reporting.
  • Clear understanding of quality assurance and budget management as well as strategic planning training.
  • Aligns system configurations with business strategies.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Amalgamated ERP systems post-acquisition.
  • Excellent cross-functional collaboration and process improvement knowledge.

Accomplishments

  • Resolved product issue through consumer testing.
  • Collaborated with team of 14 in the development of framework.
  • Incorporated real-time analytics within the ERP system, reducing inventory carrying costs by 19% and improving on-time delivery performance.
  • Developed cross-module integrations that streamlined HR payroll processing and reduced overtime payment discrepancies by 40%.
  • Conducted risk assessments during the planning phase of ERP deployment, mitigating potential cost overruns and saving 8 during initial implementation phase.
  • Drove ERP and CRM integration that improved data accuracy by 17% and streamlined customer operations, enhancing client retention by 83%.
  • Optimized ERP workflow to improve employee onboarding process, shortening HR cycle time by 15% through standardized templates and scripts.
  • Defined and tracked KPIs for ongoing ERP projects, consistently maintaining over 20% on-time delivery rate and coming within budget for system.
  • Managed comprehensive end-to-end data migration for ERP overhaul, completing the project 17 weeks ahead of schedule and under budget.
  • Streamlined ERP service operations, reducing average downtime across all departments by 64% over 18 months.

Affiliations

  • Member, Project Management Institute - 2019 to Present
  • Member, Association for Supply Chain Management (ASCM) since 2015
  • Lions Club
  • Member, Institute of Management Accountants (IMA) - Since 2020
  • Society of Human Resource Management
  • International Council of Nurses
  • Senior ERP Consultant, Veterans Affairs ERP Taskforce, Phoenix - 2021
  • Member, Association for Operations Management (APICS) - Since 2017
  • Jaycees
  • Member, International Institute of Business Analysis (IIBA) - Since 2015

Certifications

  • Project Management Professional (PMP)
  • Microsoft Certified: Azure Solutions Architect Expert
  • Certified Information Systems Auditor (CISA)
  • CPQ Specialist Certification - Salesforce
  • Certified ScrumMaster (CSM) – Scrum Alliance
  • PeopleSoft Certified Expert - PeopleSoft ERP
  • ServSafe
  • Oracle Cloud Infrastructure 2022 Architect Professional
  • Cisco Certified Network Associate (CCNA)
  • Certified in Production and Inventory Management (CPIM) – APICS

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