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Skills
- After-hours incident resolution
- Scalable network solution design
- Junior engineer mentorship and training
- Cross-functional team collaboration
- Cross-regional Team Leadership
- Global data center performance monitoring
- Customer service excellence
- Data redundancy and failover solutions
- SLA adherence and improvement
- Root cause analysis for network outages
Work Experiences
- Decreased client-reported latency issues by [Percentage].
- Designed scalable network solutions.
- Enhanced service reliability.
- Designed and implemented scalable network solutions for [Location], enhancing service reliability and reducing incident frequency by [Number]%.
- Focused on core hardware at [Location].
- Reported on operational key performance indicators.
- Delivered expert customer service to over [Number] enterprise clients, ensuring adherence to SLAs and reducing escalation rates by [Percentage]%.
- Managed a daily queue of [Number] incident tickets.
- Achieved a [Percentage]% improvement in resolution speed.
- Spearheaded a network segmentation project.
Summaries
- Impeccable troubleshooting track record.
- Executed diagnostic measures.
- Delivered prompt after-hours technical support.
- Successful implementation of preventative maintenance protocols that led to a [Percentage]% reduction in major outages across key global locations. Strong analytical skills in network diagnostics, improving incident resolution times by an average of [Number] hours.
- Collaborated with global teams and vendors.
- Understood global enterprise needs.
- Highly skilled in managing cloud service migrations for global enterprises, ensuring zero downtime during critical operations. Known for reducing operational costs by $[Amount] through the deployment of cost-effective MPLS solutions for remote offices.
- Improved overall network reliability.
- Expertise in deploying and optimizing [Product Type] systems.
- Managed critical network outages.
Accomplishments
- Spearheaded global VoIP deployment across [Number] offices, achieving better service stability and a [Percentage]% reduction in call failure rates.
- Devised and executed network segmentation strategies to contain potential security threats and enhance overall performance across enterprise systems.
- Implemented IPv6 protocols across [Number] global locations, ensuring compliance with new internet standards and reducing network bottlenecks by [Percentage]%.
- Integrated and optimized SD-WAN solutions for [Number] international offices, achieving [Percentage]% improvement in WAN throughput and lowering latency by [Percentage]%.
- Appointed as the lead engineer in a global SDN project, achieving a [Percentage]% reduction in network downtime during high traffic periods.
- Automated network backups which reduced manual intervention by [Percentage]%, contributing to [Results].
- Standardized and tested new global network configurations, leading to reduced error rates and a [Percentage]% improvement in network efficiency.
- Deployed SD-WAN solutions across [Number] segments, enhancing latency performance by [Percentage]% and streamlining remote management tasks.
- Facilitated a successful deployment of [Type] load-balancer infrastructure, improving system redundancy and enhancing customer experience by reducing latency by [Percentage]%.
- Reduced Mean Time to Repair (MTTR) by [Percentage]% through optimization of incident tracking in [System/Tool Name].
Affiliations
- Certified Internet Professional (CIP) Association
- NOC and SOC Professionals Network
- International Association for Network Infrastructure (IANI)
- National Society of Professional Engineers (NSPE)
- Cloud Computing Community Group [Location]
- Society of Network Engineers and Architects (SNEA)
- Internet Society (ISOC) Working Group on Network Solutions
- Certified Cisco Network Professional (CCNP) Alumni
- IEEE Communications Society
- International Association of Cloud and Wireless Professionals
Certifications
- Certified WAN Professional (CWNP)
- MikroTik Certified Network Associate (MTCNA)
- Red Hat Certified Engineer (RHCE)
- CompTIA Network+
- Fortinet NSE 4 - Network Security Professional
- SolarWinds Certified Professional (SCP)
- Linux Professional Institute Certification (LPIC-3) – Security
- SANS GIAC Certified Firewall Analyst (GCFW)
- ITIL Foundation Certification
- Palo Alto Networks Certified Network Security Engineer (PCNSE)
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